Posido Casino – generel debat (side 33)

Jeg foretog udbetalingen den 22. juni, 5 arbejdsdage er gået, men også en uge mere. Problemet er svarmetoderne, det er som at kopiere og indsætte i chatten. Det mest alvorlige, jeg kan dokumentere, er, at jeg sendte 5 e-mails, hvoraf de ikke svarede på en eneste en. Jeg er virkelig målløs over alt dette. Jeg har ikke modtaget noget svar angående min udbetaling, og der er ingen opmærksomhed på det. Svaret i chatten er altid det samme. Det drejer sig om en udbetaling på lidt over € 300, og det pågældende casino er posido.com. Jeg er klar til at fremvise al dokumentation og dækning af udbetalingen. Jeg afventer dit venlige svar, fordi jeg ikke ved, hvad jeg skal gøre længere.

Thank you for your reply. I can see the situation you're in.

I'd like to point out that we give casinos up to 14 days to process a player's withdrawal. If that timeframe passes without your withdrawal being completed, our Complaint Team may be able to help by reviewing your case through a complaint submitted on our website.

I can also see that communication doesn't seem to be the casino's strongest point. If they're only giving you generic copy-and-paste replies, I completely understand why that doesn't inspire confidence or make you feel any more at ease. On the other hand, if the withdrawal is simply taking longer to process and they have no new information to provide, that may explain why you're only receiving the same standard responses.

For now, I would recommend being a little more patient. If nothing changes, the casino doesn't contact you, and you receive no updates after the 14-day period, come back and let me know. At that point, I think submitting a complaint would be the best course of action.

What do you think?

Det er fint, jeg kontakter dig på den 14. dag, da det er penge, jeg ikke ser igen, og i chattene fortæller de mig altid de samme ting, og på samme måde i e-mailen svarer de mig slet ikke. Mange tak.

I know this casino can sometimes take longer than expected to pay players, but I do think you'll receive your money as long as you don't give up and everything continues as it should.

Try not to think too negatively. I understand it's not easy when your money is involved, but hopefully the situation will be resolved soon.

And if nothing changes by the 14th day, just get back to us as I mentioned before. We'll do our best to help.

You're welcome, and have a great day!