HEJ JEG ANBEFALDER DIG AT SKIFTE NU!
JEG SPILLEDE KUN 10 EUR DENNE MÅNED OG MODTAGTE EN BONUS PÅ 1000 EUR + 125 GRATIS SPIN, SOM JEG VAND OMKRA 200 EUR, JEG ANBEFALDER DIG PRØV PÅ DETTE CASINO
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Hello,
I read your complaints and I really think you should know how things work by the time now.
Please feel free to submit another complaint so our team can investigate the matter again.
As far as I understand you've gambled a portion of your deposit away already? Is it correct?
In any case, do not try to play with the deposit. If the casino promised you the refund I'm sure it does not count money lost.
Hi,
well, if you gambled your money away you can hardly blame the casino. Do you have an active balance of 500 in your casino account or not, please?
Hello,
It strongly depends on how and when you asked for the self-exclusion. Frankly, it all has its rules.
I'm sure our complaint team will take good care, don't worry.
At the moment, Kristina is waiting for your reply concerning your self-exclusion request, please.
You may answer here.
LÆS GODT MIT KRAV LUKKET I DAG UDEN AT HA INGENTING, LÆG IKKE PENGE I DETTE CASINO, FORDI DE FINDER FOLK!!!
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LÆG IKKE PENGE I DETTE KASINO, DE FINDER FOLK!
OPMÆRKSOMHED!! POWERCASINO BETALER IKKE DEN VANLIGE GEVINST PÅ 3.600,00 AUD:
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ALLE kasinoer, hvor du udbetaler én gang, lader dig kun tabe bagefter, der er ingen undtagelse, efter en udbetaling løber du ikke ind i noget i hvert spil
OPMÆRKSOMHED!! POWERCASINO BETALER IKKE DEN VANLIGE GEVINST PÅ 3.600,00 AUD:
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Hello Nemokid,
I'm sorry that the casino's staff acted the way they did.
We made our point clear:
"The player from Italy is dissatisfied with the withdrawal process. The player was contacted by the casino and told that their winnings had been canceled as they had registered from a restricted country. The country wasn't listed as restricted and the player was able to register, deposit and play without issue. The casino would not reconsider its position and we found this to be against our fair gambling codex, so the complaint was closed as 'unresolved'."
Hej, jeg kan hjælpe dig, hvis du vil.
Hello,
I checked your complaints and I must say I found a wide range of issues as well as a wide range of casino's overall scores.
Anyway, in general, asking the self-exclusion in a casino with a questionable reputation can be tricky as well as complaining that you had not won anything in a casino with a score of about 2 points.
I'm sorry you lost your money, maybe you can ask each casino you like to play in, how much time they need for blocking an account via live chat.
Just an idea.
Please share the result of your complaint with the authority - thank you.
I can just tell you that Kristina is amazing coworker and we could barely imagine working without her. She's a crucial part of the team when it comes to dealing with new complaints, sorting them and forwarding to other team members. It doesn't mean she can't do a mistake, but generally speaking, she's very good in her job.
I can't comment on the evidence you provided.
But when it comes to the waiting time for account disclosure based on the self-exclusion request, we always accept 1-3 business days. It has nothing to do with any member of the team. This is the standard practice.
We discussed the practice numerous times. The conclusion is simple. The casino should close the account within a reasonable period of time. I looked at the rejected complaint. Of course, it would be nice to contact the live customer support and get it closed within a few minutes. It actually works this way in some casinos.
On the other hand, when you look at the casino's terms and conditions, they explicitly say that the live chat agent is unable to close the account and it needs to be done via the e-mail address.
This tells me that the account wasn't closed simply because the agents don't have this option and not because the agent would fail to do their job correctly.
Hej, jeg har et spørgsmål, hvorfor power casino-siden ikke virker for mig?
Hej, kan du tage et skærmbillede af, hvad casinosiden du ser, og uploade det her? Dit kasinowebsted blokerer muligvis din internetudbyder. Jeg tror, at Power Casino accepterer spillere fra Tjekkiet, men det har ikke en licens i Tjekkiet, så det er muligt, at nogle internetudbydere blokerer dem.
Jeg har prøvet det nu, og det virker heller ikke for mig. Jeg skal bruge en VPN for at få adgang til siden.
Siden virker tydeligvis ikke.
og forsøgte at gå under andre landes vpn - resultatet er det samme
Hello,
I can access the site even without any VPN app running at the moment:
Can you try it again, please? It could be some technical problem on our end back then.
God aften (power casino 7.beat / cs)
Jeg ville spørge, om nogen ved, hvorfor power casino-siden er nede fra i dag. "Jeg spillede stadig der i går, og siden eksisterer ikke i dag" Tak for dine svar
Smuk morgen
hvis du er Andysek andet end andysek08 🙂, jeg sender Daniels svar videre, det er stadig relevant:
"Hej, kan du tage et skærmbillede af, hvad du ser på casinosiden og uploade det her? Det er muligt, at casinoets hjemmeside bliver blokeret af din internetudbyder. Jeg tror, at Power Casino accepterer spillere fra Tjekkiet, men har ikke en licens i Tjekkiet, så det er muligt, at nogle internetudbydere blokerer dem.
Jeg har prøvet det nu, og det virker heller ikke for mig. Jeg skal bruge en VPN for at få adgang til siden.
"
Vi har lige fundet ud af, at der virkelig er et problem, og vi er ved at undersøge situationen på kasinoet. Jeg vil fortælle dig det.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
