Qassino Casino – generel debat (side 2)

I think when you tried to explain your situation and also ask for alternatives, I don't think it's fair to you when the casino just tells you that they can't help you. It's not a big enough problem for them to find a solution or at least try to help you. 

However, none of this is happening despite your efforts, so like I said, I would file a complaint and see if our team can help you with your situation. It's probably the most sensible thing to do. 

What do you say? 

Jeg har tænkt mig at gøre det på denne måde, da jeg i går sendte mine dokumenter til det nye kreditkort til kasinoet til verifikation, jeg vil vente og se i dag, om de i det mindste forsøger at foretage min udbetaling. Hvis ikke, åbner jeg en klage.

Okay, let's wait a little longer. I'll keep my fingers crossed for you and hopefully you'll make it without any problems. 

If not, you know where to find us. 🙂

Hej, jeg har nu indgivet en klage. Livechatten fortalte mig, at jeg også kan betale til et andet kreditkort. Og jeg fik igen at vide via e-mail, at kreditkortnummeret skulle være det samme, som jeg brugte til at indbetale. Min forklaring på, hvorfor dette ikke er muligt, er ikke forstået, og mit tilbud om, at jeg også kan foretage en kryptoindbetaling, der vil blive udbetalt, blev ignoreret.

Jeg håber virkelig på din støtte

I don't understand if the casino also doesn't get this case. First they tell you that you can withdraw to another card and then they tell you that they need the details of another card. 

Either way, I'm glad you opened a complaint and I hope our team will be able to help you.

If you happen to get any more information, don't hesitate to share it.

Good luck. ☘️✌️

Det håber jeg også; at du kan hjælpe mig.

Jeg forstår det heller ikke, jeg har fortalt casinoet alt, hvad der er relevant, men de betaler stadig ikke.

Jeg føler mig virkelig utryg i øjeblikket

og jeg er frustreret over, om jeg overhovedet får mine penge...

I share your feelings, especially when you tried in good faith to solve your problem and also suggested several alternatives. Of course, I know that the casino first told you that you could use one and then again resorted to saying that you had to withdraw by the same method and card you used to deposit. 

However, we will see what can be done and I firmly believe that everything will be resolved fairly. For now, we will have to be patient and wait and see how it all develops. 

Kasinoet prøver alle midler for ikke at betale mig ud. Den nægter at behandle min udbetaling og er kun villig til at refundere mit indskudsbeløb.

Jeg er virkelig forbløffet. Jeg forsøgte at samarbejde med kasinoet så godt jeg kunne og levere alt, hvad der blev bedt om af mig. Jeg har virkelig brug for din hjælp nu.

Hello, why does the casino suddenly want to refund only the deposit, did they tell you a specific reason ? It seems to me that this whole situation is a vicious circle and I would be getting nervous. 

However, since you have an open complaint, our team will try to help you and you did the right thing to update it as well. 

So we'll see what can be done. 

Kasinoets begrundelse var, at jeg engang forsøgte at foretage en indbetaling på et søsterkasino med et andet, tredje kreditkort.

Så lød udtalelsen, at kasinoet derfor havde mistanke om hvidvask, hvilket selvfølgelig er totalt sludder.

Jeg forsynede derefter kasinoet med bevis for alle 3 kreditkort, jeg ejede, og fortalte endda kasinoet, hvilken udbyder jeg havde dem fra. Jeg tilbød også at verificere alle 3 kreditkort.

Deres argument var, at jeg er fra Tyskland, men en af mine kreditkortudbydere er baseret i London. Hvilket simpelthen skyldes, at dette kreditkort er fra crypto.com.

Det er bare fuldstændig grundløse beskyldninger, bare for at casinoet ikke skal betale mig.

Alle kreditkort er i mit navn, og jeg kan bekræfte dem. Dette er blot total svindel fra kasinoet.

I see that it is still other problems that the casino has, so we will wait to see where you get to in your complaint and what we can resolve, because it does not seem right to me for the casino to behave like this. I hope everything will be sorted out as soon and fairly as possible, so that you don't have to deal with similar issues again. 

If you get any new information again, be sure to share it. 😕

Nu har de bare blokeret min konto, og jeg ved absolut ikke hvorfor.

Dette er en absolut katastrofe. Jeg vil bare gerne modtage mine penge.

I'm sorry to hear that. Have you checked your email, no explanation at all, right? Unfortunately, when it comes to this , as I could call them, "less safer" casinos, this approach is nothing unusual. What can I say, really? We'll see if the casino will cooperate with our complaint team in resolving this issue. I surely will keep my fingers crossed.🤞

Hej, grunden var, at jeg forsøgte at foretage en indbetaling på et søsterkasino med et kreditkort, men det virkede ikke, og jeg brugte ikke dette kreditkort i det nuværende casino Qassino, men et andet.

Derfor blev jeg anklaget for at have overtrådt hvidvaskreglerne. Helt absurd...

Jeg skulle nu fremlægge bevis for transaktioner fra det pågældende kreditkort, hvilket jeg selvfølgelig gjorde. Og nu venter jeg på svar fra casinoet. Jeg håber, at jeg efterfølgende vil være i stand til at betale til dette kreditkort.

So let us know how it turned out and whether you managed to verify the transaction successfully and therefore whether you will be able to withdraw. 

If not, you have an open complaint and as Romi said, I hope everything can be resolved. 

Er der nogen, der i øjeblikket modtager deres penge fra dette casino?

Hello, as I only see one complaint open for this casino, I can't say for sure how it is. Probably the best thing to happen would be for players to come forward with their experiences. 

However, looking at the safety index of this casino, I would say that there could be issues with that. 

Anyway, do you have a withdrawal here you're waiting for ? 

Mit problem vedrører Qassino, som er fra samme udbyder. Jeg har også åbnet en klage over dette.

Desværre er der ingen, der svarer på mine mails, og klagen bliver ikke besvaret.

Jeg spurgte kun dette casino, fordi det er mere populært, og måske kan en eller to spillere dele deres oplevelse her.

I see that the casino has already been given an extended response time and I don't know how I see it. I would be very happy if you got your money, but I'm not sure how it will turn out. It would be best if we knew where you stood, but since the casino hasn't responded to you or the complaint yet, we don't know much.

So it will be important to wait and see if that changes. 

I'll keep my fingers crossed. 🤞

I made a withdrawal request of 100€ at this casino, but it was left there for a long time and now I see that the casino has disappeared.

Should I file a complaint?

Or can I contact the management of this casino?