Realz Casino – generel debat (side 2)

Casinoer bruger denne praksis med ikke at overholde de frister, der er angivet i vilkårene og betingelserne for udbetalinger; nogle gange annullerer de endda udbetalinger med den begrundelse, at betalingsudbyderen oplever problemer, og andre gange er der et stort antal udbetalingsanmodninger. Jeg har bemærket, at de casinoer, der gør dette, er dem, der tilbyder flest bonusser, vel vidende at ved at forsinke udbetalinger løber spillerne tør for penge til at indbetale på andre casinoer - og dette får spillere, der ikke ønsker at stoppe med at spille, til at annullere deres udbetalingsanmodninger. Så hvis du spiller på casinoer, der forsinker udbetalinger, skal du indgive en offentlig klage og vente 14 dage. Som du sagde, er det en almindelig praksis, men har du bemærket, at vurderingerne af disse casinoer, der forsinker udbetalinger, faktisk er ret høje?

Jeg synes, at en 14-dages offentlig klage er for lang tid at vente; den bør være baseret på casinoets vilkår og betingelser vedrørende udbetalingstider. Hvis casinoet lover at betale inden for 3 hverdage, bør klageperioden være 3 hverdage, ikke 14 dage.

I understand your point. However, we have established procedures that we’ve followed for quite some time, and I believe three days is too early for us to step in.

There are many reasons why a withdrawal might take longer, and some of them are perfectly legitimate. For example, the delay could be caused by a payment provider or something else outside the casino’s control. That’s why I don’t think submitting a complaint after just three days is necessary.

Of course, casinos shouldn’t deliberately delay withdrawals, KYC, or similar processes. At the same time, it wouldn’t be sustainable for our team to get involved as soon as any delay occurs. Players often receive their money within a week, for example, and the issue gets resolved without our intervention. Asking for a little patience in those circumstances seems reasonable to me.

We’re open to improving our procedures when a change makes sense, but I don’t expect this particular approach to change in the near future. I believe the current process is reasonable, and players who aren’t comfortable with that timeframe are free to seek help elsewhere.

We do our best to help everyone, but we also have a limited number of complaint resolvers. They simply can’t respond to every case immediately. Our process is set up this way for several reasons, including giving issues a chance to be resolved and allowing our team enough time to handle the cases that need our help.

Hej Jaroslav, i betragtning af det begrænsede antal personer og det faktum, at det er en gratis service, er en ventetid på 14 dage forståelig, men jeg synes stadig, at hvis casinoet lover at betale inden for 3 hverdage, kan vi indgive en offentlig klage inden for 3 hverdage, og hvis casinoet forklarer forsinkelsen, ville vi have et benchmark for, hvilke casinoer der tager længst tid om at behandle udbetalinger. Hvad angår at finde et andet sted at indgive en offentlig klage - hvis et sådant sted findes - vil jeg også indgive mine klager der.

Players can submit a complaint with us at any time, even on the first, second, or third day after requesting a withdrawal. That’s entirely up to them. However, our team would still wait until at least 14 days had passed since the withdrawal request before contacting the casino.

So it’s not that players have to wait 14 days before submitting a complaint. Some initial questions can be addressed and details clarified earlier, which may help shorten the overall complaint process to some extent.

We follow the same approach and treat every player equally.🙂

Jaroslov, jeg vil indgive to klager – en mod CAZIMBO Casino og en mod REALZ. Der er gået mere end tre hverdage for dem begge.

Hi there. I imagine it's not expected, but you know, I'd say Jaro explained that precisely. There's really no way around it and I hope that both casinos will pay sooner than that.

Casinoer venter på, at udbetalinger bliver tilbageført, tilbyder forskellige bonusser og kampagner og modtager mange indbetalinger, men når det er tid til at udbetale, er processen langsom; undskyldningen er altid, at der er for mange udbetalinger at behandle, eller at betalingsudbyderen oplever problemer. At betale til tiden er en sjældenhed.

Jeg har lige modtaget min betaling fra Casino REALZ – de betalte til tiden. Nu venter jeg bare på CAZIMBO.

Hello, in my opinion, it's not always like this. But I understand what you mean. No one loves to wait and clear communication is important. From my side for example, if the casino is capable of admitting they are not keeping up with requests or have technical difficulties, it's much better than saying nothing at all. Those two reasons may actually be behind any delay... but of course it depends. Thanks for sharing.

Denne gang modtog jeg betalinger fra begge casinoer – Cazimbo og Realz – inden for tre hverdage.

Hello ericleo.

Thanks for sharing, like always. 😉👌