Ritz Slots Casino – generel debat (side 6)

That really is a weird behaviour, for sure. 🤔

Waited three months for a payout that continued to just stay in "pending status". Decided to revert it and try my luck with requesting a payout less than half the amount. Well. That was over two weeks ago- status of new significantly reduced payout. Still pending. Why is this company allowed to operate still. Why are game providers co to being to do business with the

Hi, if you've been waiting this long, that's pretty sad. I wanted to recommend filing a complaint right away, but from what I can see, we've already tried to help and the casino hasn't responded. 

This is exactly how it shouldn't be, so I don't know if you'll get your money back.

In any case, did the casino say anything specific about why you've been waiting so long and why you still don't have your money? I can't even imagine what could delay a withdrawal for so long.

Hej, jeg fik 21 gratis spins der med en bonuskode. Jeg konverterede det derefter til over €300 i udbetalingskredit, men da jeg prøvede at indbetale det på min krypto-wallet, annullerede de det, fordi jeg er fra Tyskland, og denne begrænsning gælder tilsyneladende kun for udbetalinger fra bonustilbud... Det er latterligt.

Hey, okay, so is that mentioned somewhere in the Terms, or not? Have you had any communication with them about this? I think it’s important that they know how to back it up if any restrictions apply to you.

Det læste jeg ikke ... For mig er det et af de falske casinoer ... Var der overhovedet et omsætningskrav for gratis spins??? Hvis jeg får gratis spil uden indskud og allerede har €300 i rigtige penge efter 5 minutter, er der noget galt ... Hold dig væk.

So you haven't even tried to solve it, have you? And you don't plan to? 

Jeg uploadede alle de nødvendige dokumenter flere gange. Hver gang måtte jeg forklare igen, at det var virtuelle kort fra Klarna og Paysafe. Kontoudtog og transaktionskvitteringer udstedt af Klarna blev ikke accepteret. Uanset hvordan jeg beviste indbetalingen via Klarnacard, blev den altid afvist. Det er derfor, jeg forlod dette casino.

Yes, I know these things can sometimes cause problems. But I just wanted to remind you that whenever you have issues with KYC or withdrawals, you can reach out to us and we’ll try to help.

It’s a shame you weren’t here when it happened.😕