Hello, I understand your disappointment. However, the email you received explained something a little different. I can imagine it feels personal, but this has nothing to do with how active you are or how long you’ve been with the casino or with us.
Unfortunately, this casino has been offering players bonuses for leaving positive reviews, and we’ve been dealing with this practice for several years now. Under these circumstances, it’s difficult to tell which reviews were submitted for a reward and which reflect an independent experience. That’s why we’ve had to reject almost every review of this casino.
We’ve contacted the casino more than ten times and were assured they would stop doing this. Yet here we are again.
I understand how this sounds, especially if you simply wanted to share your experience. But we need to keep the user rating as unbiased as possible. Please don’t take it personally.
As you can also see, most of your other casino reviews have been approved, and you’ve shared plenty, so thank you for that. I hope this helps illustrate what I’ve just explained.
