Rollers Casino – generel debat

Hvis du vil diskutere noget i relation til Rollers Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg er meget ked af resultatet af klagen. Jeg takker endnu en gang Peter M. for at hjælpe mig og gøre alt, hvad han kunne for at få mine gevinster udbetalt. Det er ikke fair for disse svindlere at slippe af sted med det, og det er ikke fair at blive behandlet sådan efter at have foretaget så mange indskud på deres side.

Hi, according to what I got from the complaint it was an exceeded max bet. It's always a difficult situation because we are for the fact that casinos should have a system protection and if a player wanted to place a higher bet, they would not take it. But as we can see this is still not the standard. I think you'll probably be more aware of this kind of thing now.

However, the whole result is equally disappointing to me, as I saw that you basically went over on just a few bets and didn't actually win anything from them, so Peter was trying to get the casino to pay you, but not successfully. 

Anyway, there is still a possibility to file a complaint to the authority as he announced in your complaint, so do you think you will try it ? Maybe it could be resolved in the end, but of course I make no promises. 

What do you think, will you go for it?

Jeg lavede kun 9 væddemål på €5,20, så jeg overskred den maksimale indsats med 20 cent uden at vinde noget. Og dette skete kun, fordi xbet-funktionen var aktiv, og jeg lagde ikke mærke til det. I betragtning af at jeg har spillet på det casino i et år, indbetalt og tabt en masse penge, kunne de have behandlet mig anderledes. Ja, jeg har tænkt mig at kontakte myndighederne, selvom jeg frygter, at det vil tage lang tid, og resultatet bliver usikkert.

Jeg tænkte på, hvornår kasinoets vurdering falder efter denne klage (? )

Yes I have read it and I understand your whole situation, but you have also seen our efforts to help. 

As for the safety index itself, I'll ask Peter again because I don't know exactly when these things happen. 

Tak 🙂

No problem at all. I am sure Jaro will find out the information and get back to you soon.

Hi, so I got some information about the situation and the safety index will be lowered on Wednesday. Peter said he already wrote to you, so if you have any questions feel free to ask. 

I hope that a similar scenario won't happen again in any other casino. 😕

Ja, han opdaterede mig via e-mail.

Endnu en gang tak til hele holdet 🙂

Det håber jeg også 😕

You're welcome, if you have any more questions you can contact him and if you have any for us, you can also write anytime. 

I'll keep my fingers crossed for you. 🤞