RollXO Casino – generel debat

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hi world , i been doing the OG thing for 10 plus years and never have i encountered such an oppresive , rip off , deceptive natured casino , and there business acumen is nothing short of f..kn shocking

ANYONE SHED LIGHT ON THIS FOR ME, I WON $4500 NZD FROM A JACKPOT AND IMMEDIATELY AFTER(3 SECONDS) IT THEN SAID I HAD WON $1231NZD. IS THIS NORMAL>?

Hello there.

We surely will need some more information regarding this, so could you please share it with us?

Unfortunately, I am not able to understand it exactly.

Also in your complaint, our team will need some more information regarding the issue you have experienced, so we can help in solving it.

We'll wait for your replies.

Hi Daniel ,

Are you still here

Can I record a voice note followed by pictures or screenshots of the ROLLXO experience with the BGAmimg Slot jackpot WIN that I got and the 2 amounts subsequently posted following the jackpot win .

Photo 1

This is a full screen of coins or balls on the bGaming slot on ROLLXO. It equates and pays on a number of balls or coins gained and once all slots are filled . Jackpot is rewarded . This added up to be $4500 NZD . I will show that in the next photo # 2

photo # 2

This is the payout for the jackpot I won . As per the payable and total bet taken and number of slots filled it equals $4500 NZD as per the above .

photo # 3

This was displayed only seconds after the jackpot win of $4500 NZD was shown and rightfully won , the amount of $1224 NZD was shown and credited only some 10 -15 seconds after displaying the 4500$ NZD win for filling all the columns on the SPINs feature

I was just before playing FORTUNA Trueways , and gained the COIN respin feature. I landed 27 cells or 27 coins. It filled the screen . Which equates to the jackpot.

As per the payable and info of the game, 27 cells equals 250x total bet which was $18NZD . The jackpot at the conclusion of the feature stated I had won $4500 NZD . It only paid $1224NZD 

 There is no reason or anything that states I wasnt entitled to the $4500 NZD , and so there is a shortfall of $3276 NOT paid . Only $1224 was paid. Please remedy and sort this it's not acceptable. I have lost enough from bonus money retraction from you guys .please sort this asap .see attached .

Photo 1 is the 4500$ nzd jackpot won from 27 cells or 27 balls which is 250 x TB @ $18NZD per spin = $4500

Photo 2 is the evidence of the bet amount of 18$ nzd per spin and that the entire screen was filled and jackpot received .

Photo 3 is the message and amount paid following the jackpot message $1224. 00.

It makes no sense @ 350x TB

Please pay the difference as I read it there is no justification and as the game info and payable I should have received the full 4500$ not a shortfall of $3276. 

Attached is details of the payable .the name of the game played on ROLLXO .and the below is screenshots of a DEMO game with the feature and how it works.

Name of Game is Fortuna

this is the payable for the feature in which I won the jackpot

$4500 NZD

Please refer to the table here . 27 cells filled in the feature . With a total cell fill of 27 / 27 to trigger the jackpot . 27 cells is equal to 250xbet (total bet was $18 NZD per spin )

So 27/27 cells were filled and jackpot triggered . As per paytable this is equal to 250 x total bet (18nzd$)

Equaling $4500 win .

Hello there.

I am not sure what you would like from Daniel, as you asked if he's still here, but please try to stay with your complaint first of all.

To post all the information on this forum will not do much, except for informing us and other users about your experience.

It is crucial, though, to reply to your complaint resolver as soon as possible in order to get the investigation of the matter moving.

So, please do that as soon as possible, simply by following this link, before your case will get rejected.

Hej. Jeg begyndte at spille på Rollxo for et stykke tid siden. Bekræftelsen var hurtig, og jeg har været i stand til at hæve penge et par gange, og udbetalingerne var altid hurtige. Den 8. april indsatte jeg en masse penge via Skrill igen og tabte. Den 9. april var indbetaling via Skrill ikke længere muligt, så jeg skiftede til kreditkort. Efter et par indbetalinger var dette heller ikke længere muligt, så jeg måtte bruge Google Pay. Betalingen gik gennem en tredjepartsudbyder, og jeg skulle godkende betalingen i min bankapp. Det var 2 x €50. Begge indbetalinger vises som godkendte på Rollxo, og pengene blev trukket fra min konto med en mærkelig forkortelse. Jeg vandt €1.140 og ville hæve, men pludselig er udbetalingen ikke længere mulig. Kasinoet vil have bekræftelse fra min Google Pay-konto. Det har jeg dog ikke, fordi udbyderen debiterede min konto med det samme. Jeg skrev så til kasinoet og sendte alt, hvad jeg har. Mit bankkort, min Google Pay-pung, en kontoudtog fra min bank, og nu fik jeg pludselig et svar om, at begge indbetalinger via Google Pay tilsyneladende var annulleret, og jeg skal nu vente 7 dage på, at pengene bliver overført til min konto. Det de gør er ikke fair. Hvis transaktionen var blevet annulleret, ville jeg ikke have været i stand til at spille med €100. Kan nogen hjælpe mig med hvad jeg kan gøre nu? Dybest set er dette ikke gevinster, det er de penge, jeg har indbetalt og tabt i løbet af de sidste par dage. De vil sandsynligvis blokere min konto, bare så de ikke skal betale ud.

Tak

Hey, sorry to hear you’re dealing with this, sounds super frustrating, especially after having a good experience with Rollxo before.

Just to understand the situation better:

Did the casino clearly confirm that the €100 via Google Pay was successfully credited to your player account at the time of deposit?

Do you still see those two €50 deposits listed in your transaction history on the casino account?

Have you checked with your bank whether the transactions were actually reversed or still processed normally?

Did the casino give you any kind of reference number or proof from their payment provider about the cancellation?

It’s definitely odd if you were able to play with the funds, and now they’re saying the deposits didn’t go through. If that’s the case, they should provide solid proof. Keep all communication documented, you might need it if things escalate.

Alternatively, if needed, you could consider submitting a complaint so we can help mediate.

Hej.

Jeg indsatte €100, og det blev korrekt debiteret fra min bankkonto, og kasinoet viste også, at transaktionen var vellykket.

Jeg forsøgte at hæve igen i går aftes, og Rollxo overførte €1.140 i dag. Nogen fra casinoet har sikkert læst mit indlæg her. Kasinoet nægtede at udbetale beløbet i en uge. Jeg tror, ​​at kasinoet simpelthen håbede, at jeg ville miste pengene igen, hvis de blev ved med at nægte tilbagetrækningen og krævede nye dokumenter fra mig. Kasinoet gav ingen grund til at afvise min udbetaling.

Med venlig hilsen Martina

Great, so is it considered solved or do you still have some money there? Did they also tell you soething about this inconvenience?

Hej Jaro.

Problemet er løst. I hvert fald med Rollxo. Nu sidder pengene fast hos Skrill, og de nægter at betale ud, fordi de af en eller anden grund afviser alle adressebeviser. Det er virkelig frustrerende. Det bedste ville være slet ikke at spille og holde sig væk fra sådanne betalingsudbydere. Men det har intet med casinoet at gøre længere!

Rollxo har slet ikke svaret. Jeg har prøvet at hæve pengene seks gange, og hver gang er det blevet afvist. I min sidste e-mail til support forklarede jeg, at jeg ikke ville have været i stand til at spille og vinde, hvis mine indskud var blevet afvist. Jeg har ringet til min bank, og alle beløb er blevet debiteret korrekt. Jeg har sendt dig alle de ønskede dokumenter, og jeg vil gerne have et svar fra dig om, hvordan vi kan løse dette. Jeg modtog ikke et svar på denne e-mail. I forgårs forsøgte jeg igen på et indfald at hæve, og dagen efter var alle pengene faktisk i Skrill. Kasinoets argumenter vedrørende tilbagetrækningsafvisningen var fuldstændig nonsens, og jeg er sikker på, at kasinoet bare ville have, at jeg mistede alle pengene igen. Men måske er min antagelse forkert.

Jeg har ikke længere brug for hjælp og tak.

LG Martina