I have the feeling that you describe the problem and once you say how we can solve it and then that you don't need help. I'm a little confused about that. You say the problem is with the payment provider, why don't they want to accept proof of address?
Also, can you write it to Nick in your open complaint, you do not need help anymore please? 🙂
Hej Jaro. Hvorfor var min anmodning forvirrende? Måske er det på grund af oversættelsen til dit sprog? Jeg kontaktede dig, fordi Rollxo nægtede min tilbagetrækning. Hver gang jeg forsøgte at hæve, fandt Rollxo en anden grund til at afvise betalingen. Jeg kontaktede dig, fordi jeg troede, du kunne hjælpe mig. Efter et par dage forsøgte jeg at hæve igen og pludselig blev pengene overført via Skrill uden nogen forklaring fra Rollxo. Jeg skrev til dig for at sige, at problemet var løst, og at jeg havde modtaget pengene. Jeg nævnte også, at Skrill nu ikke overfører pengene til min konto og afviser ethvert bevis på adresse. Det var bare nogle oplysninger. Jeg beklager, hvis min besked ikke var helt forståelig.
LG
No worries at all. We're glad that the casino has resolved everything.
But what about the money now? Have you finally received them? Is everything okay?
Hej Romi.
Ja, pengene er endelig her. Efter utallige forsøg accepterede Skrill min skatterefusion som bevis for adresse og overførte pengene.
We are both so glad to hear that! I just hope this is the worst you may encounter and any other casino journeys will be much more pleasant! The way I see it, Skrill support didn't show its best this time.
Hej, jeg vandt €2000 hos Rollxo.
Men jeg får ikke pengene udbetalt.
Jeg har prøvet alt. Jeg vandt penge uden bonus. Udbetalingen falder altid.
Hilsen Jürgen
Hi, the most important thing in the current situation is probably why the casino is declining your withdrawals. Did you ask them about it and did they give you a relevant answer? How long have you been trying to withdraw your money?
Please let me know.
Hej, jeg foretog en indbetaling hos Rollxo, og umiddelbart efter pengene var blevet krediteret, blev min konto blokeret og deaktiveret. Jeg har forsøgt at kontakte support siden fredag. Livechatten er ikke tilgængelig for mig, fordi en konto er påkrævet.
Ingen svarer på e-mails.
Hello, I would like to ask you some questions, but apparently if they blocked you right after you made the deposit, you won't know much. Especially if you contacted them and they didn't respond.
That's why I would recommend you lodge a complaint, where our team will investigate and hopefully find out where the problem lies.
Are you interested?
Hi,
I won an amount of $550 on rollxo about a week ago and requested a withdrawal. I went through the whole verification process and successfully verified my account. My withdrawals keep getting rejected everytime I've tried several times now and they just keep saying to re submit the withdrawal I think something really weird is going on here. It also takes them a total of six days to process it when I ask for another withdrawal I'm so frustrated. The support from the customer service isn't that great either they are like robots just repeat the same thing over and over and tell me to be patient and wait and that they can't give me a timeframe on when I will get the withdrawal I also have sent several emails to support and get no reply I am really not happy with the service at all and it's taken all the fun and excitement out of the whole experience for me I just want my money that I won but I know I won't receive it.
It is completely understandable that you feel this way, and I believe that everyone would.
Please tell us if your account is now fully verified and when the last time you requested the withdrawal was.
If there is no movement whatsoever, our complaint team could intervene. All you need to do is to submit a complaint and explain the whole situation.
We'll wait for your update on the situation.
Hej, måske kan nogen hjælpe mig med at afgøre, om Casino RollXOs handlinger var lovlige. Jeg opfyldte et bonuskrav og havde allerede €3000 i rigtige penge. Jeg ville hæve dem, men pludselig modtog jeg en annulleringsmail, og hele de €3000 blev trukket fra mig. Dette var casinoets forklaring:
Hej, Silvia!
>
> Din anmodning om udbetaling af 3000 EUR blev annulleret.
>
Vi har opdaget, at du har overskredet den maksimale indsats, mens du spillede med en aktiv bonus. Desværre har vi været nødt til at justere din saldo som følge heraf. Gennemgå venligst vores bonusvilkår og -betingelser, og vær mere forsigtig næste gang. Vi beklager ulejligheden og sætter pris på din forståelse.
Normalt kan du ikke spille med høje indsatser, mens du er i bonusrunden (grænsen er normalt fra €5), men jeg var i stand til at spille med mere, så det er en fejl fra casinoets side og ikke min, ikke? Eller tager jeg fejl?
Jeg ville være meget taknemmelig for alle råd eller tips, jeg mener, det er virkelig et stort beløb, de simpelthen har underslæbt fra mig.
Med venlig hilsen, Silvia
It would surely be for the best if the casino could block bets over the limit, and that is what we always suggest to all the casinos to do. Unfortunately not all of them have it, though.
So, they leave it up to their players. The player has to read the terms of the bonus before playing, actually, and not exceed the betting limit.
May I ask if you bet over the limit continuously because you found out that it is possible?
Hey, dette var mere ment som en klage over casinoet, men jeg er selvfølgelig taknemmelig for alle råd. Der er alligevel ikke meget, du kan gøre ved det, men jeg ved fra andre casinoer, at du ikke kan spille med høje indsatser, mens du stadig er i bonusområdet.
Min konto er fuldt verificeret der, men jeg havde endnu ikke anmodet om en udbetaling, da jeg først for nylig var begyndt at spille der.
Good day to you. I just want to say that I agree; in most casinos bonus balance related to active bonus is limited to max bet rule and I thank you for allowing Romi to mention, that it would be great if casinos invested in their platform to enforce such limitations on the software level. 🙂
Once you go for the withdrawal, please let us know how smooth the first one will be.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
