Romancasino – generel debat

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Hello everyone In roman casino I deposited through MasterCard card ,they only support sepa bank transfer for withdrawal through card , I have taken my money with the Iban I that am using in every other casino but they always cancel my withdrawal, I speak every day with them and they don't provide any important support they ask me to try again and again or to change the way of withdrawal but the failure remains. Does anyone had the same issue there?

I just learned from your complaint that you have been trying to withdraw for a month!

That is a really long time, for sure, so you have done right to submit a complaint here.

Is there any kind of explanation from them, though, about why this is happening? They surely must have a clue, I believe.🤔

Well, I just hope that together with our team you'll be able to find out what exactly is going on and to resolve the issue as soon as possible.

Let us know whenever there is something new, please.

They don't know the processes on their own site. they ask me to do the same things again and again, they want me to put the "right address" but you dont put address when you apply for a withdrawal.I show them screenshots and they tell me to create a Skrill account deposit more money (I would never do that on this site ) and try to withdrawl with Skrill, I have already tried with netteller I put big effort and it didn't work.They just tell me the same not working things agai and again they propose solutions that they now from the beginning that they don't gona work.

I have kept the whole email and chat conversation. this is torture!

When I ask for a reason of cancellation they dint know , first ot eas the address (that they put some how) after it was the IBAN and thy was telling that the address issue ia solved after that it was the sepa bank transfer that has the issue so after trying with 3 different IBANs they told me to try netteller, after they told me that I can withdrawl only with bank transfer because of my card deposit,and now they tell me again to check the address (WHICH I DON'T PUT AND IT IS CORRECT AND VERIFIED IN MY ACCOUNT)

I believe that this is really frustrating for you, and everyone would feel this way, for sure.

We really need to find out where the problem is and why they make it so complicated, if you have never had any problems with this in other casinos, as you said.

Our complaint team will do their best, as always, to crack it up and resolve this issue as soon as possible.

I'd like to give you some tip, if I may, though. Keep writing in your language, and the auto-translator, which we use here as well, as we have implemented it in the complaints, will do its job. It is better for communication, you know, and this way there won't be anything lost in translation, hopefully.

I find it extremely offensive, after everything I have gone through on their site, to be asked to create an account on a platform I am unfamiliar with, and to deposit another €20 in hopes that this might finally resolve the issue. Especially considering that all other solutions they have suggested so far have failed. As long as they haven't refunded my money, there is no way I will trust their site with additional funds. I kindly asked them to manually return my money or use any other method they see fit; they already have my IBAN, my card details, and all of my certified personal information which are functional in every other casino, and they again told me to try Skrill, is like they dont read my messages,they dont even try to solve the issue with the bank transfer or to deactivate this checking for Skrill.

Sorry, but did they really ask you to do that?🤔

Which platform were you supposed to deposit the €20, if I may ask, and what reason for doing so did they give you?

I really didn't come across anything like this before.

De har en grund, men det er stadig absurd,

De bad mig om at prøve at hæve med Skrill, og de gjorde mig opmærksom på, at for at dette skal virke, skal jeg først foretage en indbetaling med Skrill, minimumsbeløbet er €20.

Jeg fortalte dem, at jeg ikke engang ved, hvad Skrill er, jeg kan oprette en konto og prøve, men jeg er ikke villig til at give dem flere penge, jeg bad dem om at fjerne denne check, og de sagde, at det ikke kunne lade sig gøre, og jeg skal lave et indskud.

Men selv at lave den konto eller nettælleren spurgte de mig før, hvilket jeg gjorde, og det mislykkedes også. Det kræver en indsats fra min side, mens jeg ikke er ansvarlig for problemet.

De tog mine penge med det samme, da de blev indbetalt og hævdede, at jeg kunne foretage udbetalinger, i stedet har jeg snakket med dem hver dag i ugevis, og det er som om de bare prøver at slippe af med mig hver gang, de fortæller mig de samme ting igen. og over og er overhovedet ligeglad. Det gør de ikke. Jeg har aldrig oplevet noget lignende for mig.

Som jeg har nævnt ovenfor, er mine indbetalinger foretaget med kort, og kasinoet understøtter angiveligt bankoverførsler.

I surely would recommend not do any more deposits there.

If they have stated that the bank transfer is available for withdrawals, I don't see any reason for you to make a Skrill account, for sure.

Better wait for our complaint team to move forward with your case, and hopefully it will be solved soon.

Mange tak, jeg vil være taknemmelig, hvis du kan gøre noget.

If there is a way to help you, be assured our dedicated complaint specialists will find it. I know it is a difficult situation, so try to distract yourself with something else if you can. Aim to reduce the stress a bit. 🙏

Hello,

Do you have any updates on my issue?

Our complaint team is working on your case, as I can see, so please wait for any further reply within the time line stated on your complaint.

Hi there!

I was hoping the problem could be resolved by the casino, so I briefly checked the complaint. Well, Sometimes sadly need much more to resolve the case. I just wanted good luck to you and Peter with resolving the case.

Hope you're not overfrustrated; we will be here if you need.

Hi, do you have experience with casino? When you say bureaucracy, do you mean verification? Did you go through it or not? As for the withdrawal, can you describe the process? 

Hi Jaro

It was a pain in the ass because i lost my 2AF authenticator key ( 24h at least to solve ) they said that it was impossible to remove the 2AF 🤡 . about verification no problem normal , and withdrawal thats ok to.

Hmm, it's a difficult situation when this just happens. But I believe that everything can always be solved. Anyway, if you have a good experience, then I'm glad it's like this. 

When you were talking about the withdrawal, how long did it take and what method did you use? 😉

Hi Jaro ,

I was surprised with the withdraw it was an aceptable time , 12h more or less via Skrill . 😃, i know some plataforms who made in 3 - 4 hours .

Thank you for your reply. I know casinos that pay out players after a few weeks, or I have come across such cases, so a few hours or days wouldn't be that much for me personally. 

However, I see that you don't have to worry about it and I hope it will continue to be so. 

Good luck.😀☘️