Royspins Casino – generel debat (side 7)

Hey everyone,

​I just had to drop my story here to warn you guys about Royspins Casino and their pure circus tactics.

​I've been playing at online casinos for over 7 years and I've NEVER seen anything this ridiculous. How on earth am I supposed to be "laundering money" with cash I legally earned with my own hands?!

​Here is how it went down:

​My account verification was dragging on for an entire week while I was sitting on €4,600.

​The moment I hit a big win on Donny Dough and bumped my balance up to €7,147, boom... 30 minutes later my account was completely blocked.

​They confiscated all my money under fake AML claims.

​I sent them full proof of income—4.5 years of continuous legal work in Germany, official payslips, clear bank statements. They just ignored it all.

​Now we’re in a public complaint here on Casino Guru, and their responses are a complete joke:

​Day 1: They tell the mediator they sent "evidence" against me by email.

​Day 2: Mediator Martina confirms she got absolute zero.

​Day 3: Royspins just copy-pastes the same reply saying they'll "email as soon as possible."

​They are literally stalling, spamming empty template replies, and ignoring basic EU data protection laws (GDPR Art. 15) after I officially requested access to whatever "data" they pretend to have on me.

​Closing accounts the second you hit a big win is a clear pattern for them. Stay away from this place unless you want your hard-earned winning stolen.

Hello there, I briefly read the complaint content, and I really feel you. The first actual withdrawal request from such a long-term customer, and so many problems are rising up. To me it seems you went the extra mile to show the casino's willingness to cooperate and yet the account was closed and money confiscated.

It must have felt horrible. I see that the casino updated the other thread a day ago, so the case is still open and the details will be cleared up there.

Martina will surely come to you once she is available for progressing further with the case.

Hi Radka,

​Thanks! It’s totally absurd—I play on plenty of casinos under this exact same license and system. For instance, on BetOnRed alone I’ve deposited over €13.5k, fully verified, with zero issues.

​Out of all these sites, only Royspins suddenly pulls the AML card the moment I win €7.1k 🤡 Pure joke. Hope Martina clears up this circus soon!

Hi there, frankly, you can now see that the same license or even group does not always provide the same quality of experience. AML is, in my opinion, one of the most problematic parts of checks because casinos won't share details with players while AML gets involved. Usualy it only brings up only demanding proof to make secluded judgments. The players' side in those cases is not a priority, if you know what I mean. Moreover, I witnessed cases when casinos used AML mechanics while disputing multiple accounts or even incorrect registering details; for that specific operators, it was all related to AML while my colleagues saw that differently...

Well, but let's focus on you, because your situation is different. I also hope very much that this is just about explaining points of view.

Thanks Radka. I totally understand and support anti-money laundering mechanisms. However, back on April 24, 2026, I wrote to their department stating that I can prove every single cent deposited month by month—and the casino completely ignored it.

​Today, I sent another current Lohnabrechnung (payslip) for this month to Martina. Since 2022, I get one every single month, which is clearly visible across those documents. In my opinion, I've fully and properly completed their verification process with all the required documents.

Also, I don't get Royspins' tactics at all. If they have actual claims, they should state them clearly and present evidence—not hide behind silent bans. That's just outright scammy behavior.

​I won't let this go. If Casino Guru can't resolve this, I’m taking it directly to a lawyer specialized in German gambling law (Glücksspielrecht). German law is strict about these tactics. Though I still hope the casino prefers to settle this without going to court.

I was just trying to say that unless the casino specifically describes what appears to be suspicious with any type of check, you as a player have no way of learning on your own, in my opinion. From my experience this is where things usually diverge and it makes sense that the only thing a player caught in an AML (or any other) investigation can assume is that he has been cooperating and therefore sees no reason for this escalation.

I understand your perspective and I'm not saying you did anything wrong. The casino should tell us their stance on the complaint so the mediator can do their part.

It must have been demanding and unpleasant; therefore, it makes sense you are ready not to let go.

⚠️ WARNING REGARDING ROYSPINS, WAZBEE AND WELLE CASINO

I would like to warn players about RoySpins, Wazbee and Welle Casino, which appear to be connected to the same group.

For several months, I have been working in collaboration with Trustpilot, and I can confirm, with evidence, that this company has caused us a great deal of trouble.

During a single month, more than 100 profiles were closed for violating Trustpilot’s Terms of Service, including cases involving fake reviews and reviews allegedly posted in exchange for bonuses offered through Telegram or email. These practices are strictly prohibited and can seriously mislead consumers.

But this is not the only issue.

Regarding RoySpins, several addresses belonging to clothing stores, restaurants and other businesses were allegedly used to complete or create business profiles on Trustpilot. I personally contacted several of the businesses concerned, and they confirmed that they had no connection with this casino. A joint complaint is currently being prepared regarding the alleged unauthorized use of these business addresses.

👉 My goal is simply to warn players.

Please be extremely careful when reading online reviews and do not rely solely on a Trustpilot rating when deciding whether an online casino is trustworthy.

When numerous profiles are repeatedly removed for violating platform rules and new profiles subsequently appear, it is reasonable to question the authenticity and reliability of some of the positive reviews.

Do your own research, verify the information, and above all, be extremely cautious before depositing your money.

⚠️ A high number of positive reviews does not necessarily mean that an online casino is trustworthy.