4 år siden
Hvis du vil diskutere noget i relation til Ruby Slots Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
I'm sorry me neither - can't pass the "Enchanted Garden 2" landing page with the current bonuses 🙁. I'm not even able to scroll the page down.
Hello,
can you specify what sort of delay tactics you are facing?
No customer support. No response to emails. ID information pending for weeks (selfie and DL). No verification of credit cards, etc. I quit. Their tactics are similar to those at Raging Bull. Scam.
If this is the way how the casino treats you, you should consider submitting a complaint.
More details can be found in this article.
Hello,
can you explain what makes you feel that the casino does not want to pay?
Can you explain what has happened?
I've explained over and over. They have taken my money from my account after denying my withdraw request. They did this after I provided all the documents requested, right up until the last day they had to approve or deny request. The casino made up some story about mixing funds because I made a deposit while still having $5 in my account. It was all my money. The casino are a bunch of liars and thieves. If they weren't, I would have my $2700. I am not a rich person, this is not right.
So true, and then makes up b.s. stories and will not pay. They owe me $2700. Now, the money has disappeared and they put $30 in my account. They are thieves and they can take their $30 and shove it where the sun doesn't shine.
Hello,
since those are the first 3 posts on the forum I was not informed about your situation, so I asked. I hope it is ok 🙂
I feel you are frustrated, but try to be calm and wait till your complaint advances further.
There are 13 persons for 688 opened complaints, so if I may answer your questions: "So, how long do I have to wait now? Can you help me or not?"
Yes, we will do our best. Kindly mind the timer though:

Kristina has 5 days to respond. I can imagine that this is not what you like to hear, so please, read about the complaint process here, to understand what it means to deal with one.
I hope we will help you in the end.
Thank you for your response. I will be patient, I'm just very frustrated and I feel violated by this casino.
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Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.