Sesame Casino – generel debat

Hvis du vil diskutere noget i relation til Sesame Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, der er forkerte oplysninger i din anmeldelse. Adgang fra Bulgarien er tilladt, dette er et bulgarsk casino, og der er ingen problemer med adgang fra landet.

Chatten fungerer efter kl. 14.00.

De har en indledende bonus - de første 3 indskud.

Indtil for nylig havde de problemer med casinosoftwaren, men de rydder dem lidt efter lidt. Det er svagt med hensyn til bonusser, de annoncerer, at de har personlige, men jeg har indtil videre ikke modtaget noget, og jeg spiller regelmæssigt.

Thanks a lot for the information. We'll update it as soon as possible.

Hello Taktik123.

Thank you for your insight. Please, could you provide us with the screenshot of how you see the review? I am requesting it because the Sesame casino is set correctly (Bulgaria is the only allowed country for the casino in our review), so it may be just an error or wrong setting of your profile.

Hello Taktik123.

I absolutely appreciate your cooperation, it was the error indeed, and it should be fixed now. Please, let us know if there is anything else you would like to share.

Hej,

I dag benyttede jeg mig af en 100% bonus på 25 BGN med krav om at spille x5, dvs. BGN 25 indbetaling og BGN 25 bonus - BGN 50 x BGN 5 - 250 play-off beløb.

Jeg vandt 1.400 BGN og forsøgte at hæve dem, han gav mig en fejl, og beløbet forsvandt fra min saldo. Jeg skrev til deres chat, og deres medarbejder forsikrede mig om, at tilbagetrækningen blev behandlet. Udbetalinger modtages normalt med det samme, og i sjældne tilfælde, hvor dette ikke er tilfældet, modtages e-mails, og den ønskede udbetaling er synlig på spillerens konto. Men denne gang var der ingen e-mail, ingen anmodet hævning på kontoen.

Jeg skrev i chatten igen, og så forklarede en medarbejder mig, at jeg havde yderligere 10,50 til at spille bonussen, men jeg nægtede det (jeg forstod ikke hvordan og hvornår), og derfor var hele beløbet på 1.400 BGN i bonussaldoen og ikke i virkeligheden, og intet kan gøres.

Tror du, det er rigtigt? Jeg tror, at efter at der var 10,50 til at spille bonussen, skulle de 10,50 være bonussaldoen, og de resterende 1389,50 skulle være i reel saldo. Hvad synes du? Er dette korrekt fra kasinoets side? I andre kasinoer er bonussen en bonus, og de resterende beløb er i den reelle saldo.

Hello, as far as I know, not every casino is able to keep the bonus balance, and the real balance separately. It seems this one is not able or just can't. However, even if there is any amount left unwagered you should get the chance to complete the wagering if you did not breach any rule previously. Do I understand correctly, that they just voided your winnings? I think you should submit a complaint here anyway.

Yes. Due to the fact that I did not play the balance of BGN 10.50 and refused the bonus, my win of BGN 1,400 disappeared

I'm sure this is not the proper reaction. It's good you submitted the complaint.

Please wait for the Complaint Team to investigate further and we shall see what the casino can say about that.

Thank you very much!

Many casinos have it in their terms and conditions that whenever you cancel a bonus, all winnings from the bonus are voided. That might be the case when you refused the 10.5 BGN bonus.

Sometimes you don't know if a bonus is a bonus.

I don't make big deposits and I don't place big bets. But in this casino, for the first time, I overdid it and exceeded my budget.

In one month I lost BGN 3000, which I have never done before.

The casino let me down with high RTP and bonuses. In the last one month, I have deposited 50 times worth BGN 3,000. And I have never seen a profit more than 1x the value of the deposited amount.

Also the casino has a huge problem with loading the page, games and bonus calculation.

I am extremely disappointed and do not recommend anyone to bet on a sesame.

Hello and welcome back! 🙂

If only it would be by better circumstances. I understand that losing money hurts.

Can't much comment about the possibility of winnings, but regarding the poor technical quality of the page, did you consult with the casino? Because very often it's a local problem, so did you try using different browsers, and devices or cleaning up the cookies?

Did I get it right that bonuses are calculated in the wrong manner? Has the support helped you with that?

Sorry for too many questions. 🙂

Yes I have tried different browsers and devices. I clear the cache regularly and it's not a problem.

Regarding the bonuses, I have been contacted more than once. Every time their answer is that there is no problem.

I played with bonus funds and made 100 spins on a 2BGN bet. In the bonus, it showed that I had placed bets for BGN 100. After I asked them and they said I did 50 spins...... And that was complete nonsense.

I also accepted a bonus amount of BGN 60 and after that I could not bet on any slot. Then their explanation was that I did not fulfill the conditions of the bonus. But I have accepted it and see it as an active balance.

In fact, if I were to start listing all the problems it would take me an extremely long time.

Hello,

You truly tried everything. Thanks for that.

I still do not fully comprehend the bonus-related issue though - not at all.

But I'll try my shot: You played 100 spins all same bets of 2BGN, am I correct, please?

Then, in your gaming history, you saw bets of 100BGN - the same game? The casino told you that you played some 50 spins - the same game?

Well, it's very unclear without the gaming history, though. So you feel that even the gaming history was wrong?

The second related issue seems like the usual bonus condition that causes only a few slots are available when you accept the bonus - just guessing. 🙂

It's up to you what else you'd like to describe, of course.

Here you can see that I bet BGN 1330.80. But I bet more because I count the spins and their value.

Also, in the full terms and conditions of the bonus it is written that the bonus amount must be wagered 35x. Let's assume that I have bet 1330.80 and I have 2869.20 left to bet. Which means that bets must be made for a total of BGN 4,200.

If the amount of the bonus without the deposit must be bet 35x, then 35x60=2100 is obtained. In order to receive the amount of BGN 60, a deposit of BGN 100 must be made. How then is this amount of BGN 4,200 obtained?

I am quoting point 8 of the terms of bonus UP:

- Бонус предложението подлежи на условия за разиграване, като сумата на бонус средствата трябва да бъде разиграна 35 пъти в раздел Казино.

Hello,

I'd say that even if only the bonus given must be wagered 35x, it means 35x60 = 2100, sadly the PrintScreen shows that you only wagered 1335,8 - that's not enough.

Clear to me.

I would ask the casino about the remaining bet value, though. Can answer that for you.

I will not deal with these scammers. My mistake was not reading the terms of their bonuses. But even if I read them they lie in them.

This is the most tuned casino that hosts on their server. So the provider does not play any role.

But people have said "trial and error" I have tested the casino enough and it only has cons.

So I hope people will read about my experience with sesame.bg and not play there.