ShinyWilds Casino – generel debat (side 2)

Du ved med kasinoer, markedet er stort, og der er flere og flere casinoer, der tilbyder øjeblikkelige udbetalinger, desværre er der ingen grund for mig til at blive på siden, spilserverne haltede, så efter næsten 24 timer blev udbetalingen annulleret ... Så godt, jeg tror ikke, jeg vil spille her mere

You explained it clearly and gave examples why not, so I understand why you are of this opinion. There is nothing left but to find a casino where these worries will not persist. 

I hope you can achieve that. 🙂

Han gav mig en bonus fra Frip'in, hvor jeg vandt 100 €, og jeg prøvede at hæve, hvilket tog måske 1 uge. Han linkede mig kun 5 til 0,50 euro, fordi det tilsyneladende var grænsen for mulige gevinster for denne bonus. Nu har jeg 50 euro, men stadigvæk. I går gav de mig gratis spins. Jeg spillede og vandt næsten 374 euro. Jeg bad ham om at udsætte hævningen, men jeg ved, at det sandsynligvis aldrig vil ske. Jeg holder dig informeret.

Did you read any terms of those bonuses?

Whenever a casino gives you some bonus or free spins, there always should be terms included so you can also read about the maximum cash out, you know.

This one is fake and without a casino license, they are scammers firstly They don't answer my emails I've been writing to them every day for two weeks now asking them to close my gaming account They don't respond at all and don't close my gaming account and they withdrew money from my card without any verification

Hmm, I would start by saying that although the casino does not look good according to our safety index, it does have a license. 

Next, I would move on to saying that if you have a problem closing your account, I would probably file a complaint with us and our team would try to help you with that. 

What do you think?

Going back to what you said about the casino taking money from your card, I'm not sure how to understand that. If you have two-factor verification, which almost everyone uses today, then I don't think it's possible for them to just take your money without your knowledge. 

Please try to clarify this for me.

They have been ignoring my request to close my game account for two weeks now. I want to completely delete my game account, but they won't close it and ignore my emails. They won't close my account.

I'm thinking of suing them soon and asking for moral damages.

But if they don't respond, it definitely shouldn't work that way. I asked if it would be appropriate for you to file a complaint since you need help, before you resort to the step you mention.

We would try to investigate it. 

You also didn't comment on the money and card you mentioned. 

Hej, jeg har prøvet alt for at lukke min konto på dette ynkelige casino. Deres idiotiske support siger, at jeg skal sende en e-mail, og ellers er de slet ikke til nogen hjælp med deres grænseløse inkompetence. De lyver for mig og påstår, at de har svaret på mine e-mails, hvilket ikke er sandt, og jeg kan bevise det. Jeg har allerede sendt otte e-mails, uden svar. Jeg har endda tyet til fornærmelser i chatten i håb om, at de endelig ville blokere min konto. Ethvert andet casino ville have udelukket mig på livstid, men ikke dette ynkelige casino. De vil ikke blokere mig og lade mig fortsætte med at indbetale og tabe. Jeg ønsker ikke at indgive en klage, fordi det er meningsløst; disse ynkelige svindlere svarer ikke her. Jeg har læst klagerne. Har nogen kontaktoplysningerne til den regulerende myndighed? Jeg kan ikke få adgang til deres hjemmeside, fordi jeg ikke kan se licensen til dette elendige casino.

I don't even know what to write about this, to be honest. If the casino does nothing to close your account, that's exactly how it shouldn't be. Complaining would help, at least in the sense that other players would see that they don't solve such problems with us or with other players, and it might alert them when deciding whether to play there. 

When they told you they sent you an email or replied, did you ask if they could provide any proof? Swearing at them or talking rudely probably won't help. 

"I strongly advise everyone to stay away from this casino. My account verification was fully approved, yet they are still holding my 4000 PLN withdrawal without any valid reason. Support keeps sending copy-paste responses and is obviously dragging the process out on purpose.

Deposits are instant, but once you actually win and request a withdrawal, the whole circus starts. It honestly feels like they are trying to stall until the player gives up or loses the money back. Completely unprofessional and disrespectful behavior toward players.

Based on my experience, this casino cannot be trusted."

Hello, thanks for the warning. It seems this thread has received more than one. Let's hope the casino will cooperate throughout the complaint to reach the best ending possible. The low safety index is, however, another red flag, I would say.