Simsinos Casino – generel debat (side 2)

Hej,

Tak for det hurtige svar. I mellemtiden har Simsinos annulleret begge udbetalinger, angiveligt på grund af forkerte kontooplysninger. Denne gang brugte jeg min Revolut-konto, som står i mit navn, og alle oplysningerne var korrekte. Jeg indbetalte via Google Pay, så min bankoverførselsmulighed var korrekt. Nu er jeg ikke sikker på, om annulleringen af ​​udbetalingerne er relateret til dette, da jeg brugte min Sparda Bank Berlin-konto til alle tidligere udbetalinger. Jeg anmodede om en ny udbetaling af de annullerede midler – denne gang til den konto, hvorfra tidligere udbetalinger var vellykkede. Supporten nævnte igen et højt udbetalingsvolumen og sagde, at det kunne tage længere tid. Der blev også sendt en besked om at fremskynde min udbetaling.

Med venlig hilsen, B. Wiekowski

Thank you for the update. The cancellation of both withdrawals due to allegedly incorrect account details is relevant, especially as you say the Revolut account is in your own name. From the forum, we cannot determine whether the use of Google Pay, Revolut, or the previously used Sparda Bank account caused the issue.

Submitting the new withdrawal to the account that was successfully used before should at least make the payment route clearer. Since your complaint is already open, please add this update there, including the cancellation messages, the dates and amounts of the withdrawals, and the status of the new request. Please provide the evidence through the complaint rather than posting bank details publicly.

The Complaints Team can then ask the casino to explain why the first withdrawals were cancelled and what is still preventing the new one from being processed. Until then, it would be best not to cancel the new withdrawal or use the balance for further play.

Kan jeg tilføje de relevante skærmbilleder her, eller er de synlige for alle?

Hello, it’s good that you’re asking beforehand. This is a public forum, and all our threads are public, so any screenshots you post here can be seen by anyone.

I’d suggest sharing only what’s necessary and hiding any personal or sensitive details. You can provide those privately through your complaint, where sensitive information can be hidden from public view and the mediators take care of that.

Jeg har lige modtaget disse oplysninger, endnu engang et øget eller endda overvældende antal udbetalinger ... disse oplysninger har været tilgængelige dagligt siden 30. oktober 2026.

I understand that hearing the same explanation since 30 October isn’t very reassuring. It’s possible the casino really is overwhelmed with requests and struggling to keep up, so that could still be a believable explanation.

On the other hand, 11 days feels like quite a long time without at least an attempt at a partial payment or some alternative solution. Whenever I see a situation like this, I wonder whether there’s a problem with a payment provider that has brought withdrawals to a standstill. That’s only a possibility I’m considering, of course, not something we know is happening here.

Let’s see what happens next. Hopefully, there will be some positive progress very soon!

Tak for det hurtige svar. Jeg vil nu lade min positivitet smitte af på mig og håbe på det bedste. Med venlig hilsen

Jeg har lige vundet 2.600 euro på den side. Jeg håber bare, det ikke tager så lang tid for mig.