Skycrown Casino – generel debat (side 8)

Romi

Community & Complaints Administrator

Shellyputt217

1 måned siden

Original

Oversættelse

Hej, for at præcisere din kommentar. Jeg sætter kun et lille beløb ind, da det er alt, hvad jeg vil tabe, medmindre jeg har flush. Jeg stoler aldrig på en gevinst, jeg forventer at tabe.

Jeg foretog dog min indbetaling på $30 og begyndte at spille som normalt. Jeg tager ikke imod bonustilbud, da indsatskravet kan være omkring 30x, og jeg kan godt lide at kunne vælge, hvilke spilleautomater jeg vil spille, hvorimod bonusmuligheden normalt lader dig spille for eksempel Pragmatic-spil. Der er ikke noget i vilkårene og betingelserne, hvor en standardindbetaling skal omsættes, jeg spillede bare et par forskellige spilleautomater og ærligt talt kun et par runder med gratis spins. Ved den fjerde spilleautomat, jeg spillede, fik jeg to retrievere og fik en indsats på 30 cent op til $740 i samlet saldo og besluttede at hæve $600 og spille resten med en lidt højere indsats.

Min saldo var 100% udbetalbar som sædvanlig.

De besluttede sig simpelthen for, at de ville være vanskelige igen, og jeg havde fået nok af deres åndssvage undskyldninger.

De afviste et beløb på $300, og da jeg spurgte om årsagen, ville de have mig til at fremvise en gammel Paysafe-kvittering fra måneder tidligere. Da jeg gjorde det, bad de mig om at vise det samme ID, som jeg havde verificeret min konto med tre uger tidligere. Så sendte jeg mit pas, kørekort og fødselsattest, helt klart. Det fortsatte i en uge, før de blev trætte af mig. Jeg havde tidligere anmeldt dem for at trække svarene ud og håbe på, at jeg ville gå, og de efterkom. Jeg havde en ret lang pause, men min VIP-manager overbeviste mig om at give mig et sidste forsøg. De havde ikke ændret sig, de afviste bare alle udbetalinger, og selv med min juridiske baggrund kunne de ikke gøre mere, da de ikke længere er tilknyttet spillelicensstandarderne. Så jeg vil ikke gå på en side, der ikke fornyer deres licens, da det tydeligvis viser, at de ikke overholder et casinos moralregler, og der er ikke noget, en udenforstående kan gøre, da de ikke længere er underlagt standarderne.

Jeg finder en anden hjemmeside en dag, der er velrenommeret, men jeg har ikke travlt med at kæmpe en tabende kamp

Hi, to clarify your comment. I only put a small amount in as that is all l want to lose unless l am flush. I never rely on a win, l expect to lose.

However, l made my deposit of $30 and started playing as normal. I won't take any bonus offers as the wagering can be around 30x, and l like having the choice of what slots l want to play, whereas the bonus option usually let's you play for example, Pragmatic games. There isn't anything in the terms and conditions where a standard deposit must be wagered, l just played a few different slots and honestly just one a few rounds of free spins. About the fourth slot l played l got two retrievers and got a 30 cent bet up to $740 total balance and decided to withdraw $600 and play out the rest at a slightly higher bet.

My balance was 100% withdrawable as usual.

They simply decided they would be difficult once again and l had had enough of their nilkshit excuses.

They refused an amount of $300 and when l enquired the reason, they wanted me to produce an old paysafe receipt in hand from months prior, and when l did, they then asked me to show the same ID l had verified my account with three weeks prior. So l sent in hand my passport, drivers license, birth certificate, clear as day, then this went on for week before they got sick of me. I had previously reported them for dragging out replies and hoping l would go away, they complied. I had a fairly long break away, but my VIP manager convinced me to give one last shot, they hadn't changed, they just refused every withdrawl, and even with my legal background could do no more as they are mo longer affiliated with the gaming licensing standards, so l will not go on a site that doesn't renew their license as it gives clear intent on not honoring the morals rules of a casino and there isn't a single thing an outsider can do as they are no longer governed by standards.

I will find another site one day that is reputable, but in no hurry to fight a losing battle

1 måned siden

Original

Oversættelse

What happened to your money, though? Our complaint team could help you to get it as we did before, hopefully.

What do you say?

Anonymized1052

Sølv

Australien

1 måned siden

Original

Oversættelse

13 months still I wait for my $6000 returned. 13 months yep hundreds and hundreds and hundreds and hundreds of emails sent. Told multiple times that I would have my money returned and that I would have my money returned as soon as possible, just to be patient! Any ideas? file file

Romi

Anonymized1052

Community & Complaints Administrator

Anonymized1052

1 måned siden

Original

Oversættelse

Unfortunately, we are unable to help with your case, as explained before. I hope you will achieve what you're waiting for.

AussieGinger

Jaro

Bronze

Australien

Jaro

1 måned siden

Original

Oversættelse

I'm unable to find my initial complaint unfortunately due to the account being banned. I still haven't received any communication as to why I was banned in the first place since I was only a new member and didn't breach any of your site's terms. I do however have all emails between Skycrown customer support and myself including emails confirming verification of my documents. I'm happy to forward you anything you require

AussieGinger

Shellyputt217

Bronze

Australien

Shellyputt217

1 måned siden

Original

Oversættelse

I requested proof of what fraud they thought I committed and which document they thought was fraudulent but this was never provided. So I have no idea which of my documents they were referring to. I had to provide multiple selfies holding my licence and handwritten note with casino account behind me along with many different photos of my licence but there was always an issue with everything I uploaded. In the end they suspended my account, deleted all winnings and accused me of sending fraudulent documents even after initially accepting them and verifying my account.

Anonymized1052

Romi

Sølv

Australien

Romi

1 måned siden

Original

Oversættelse

I don't know how you couldn't help, emails sent to me from support specifically telling me that my money would be returned as soon as possible and that my money will be returned file if I'm patient... Multiple times, 13 months and I still wait! file

Anonymized1052

Romi

Sølv

Australien

Romi

1 måned siden

Original

Oversættelse

Romi, take a look at the post below... Pics included in my post and tell me what legs I have to stand on when they tell me multie times that they would return my money. 13 months, and they only just weeks ago told me to be patient and I would them receive them. See attachments below. They have said it but still I have no money returned to me...

Radka

AussieGinger

Social Media & Community Specialist

AussieGinger

1 måned siden

Original

Oversættelse

Unfortunately, based on the information I gathered, fake documents were provided, and the account was banned as a result.

Redigeret

Radka

Social Media & Community Specialist

Anonymized1052

1 måned siden

Original

Oversættelse

Romi, take a look at the post below... Pics included in my post and tell me what legs I have to stand on when they tell me multie times that they would return my money. 13 months, and they only just weeks ago told me to be patient and I would them receive them. See attachments below. They have said it but still I have no money returned to me...

1 måned siden

Original

Oversættelse

Hello, a brief summary may help.

Casino Guru can't help because the original request dated back to May 2025 could not be accepted. The complaint request has been rejected 9 times in total since then, as I can see in the system. So at this point, there's not much to add. Here on the forum, no specifics can be provided; the Complaint Team sent you an email regarding at least a few of your requests, I reckon.

Anonymized1052

Radka

Sølv

Australien

Radka

1 måned siden

Original

Oversættelse

Perhaps, because it was outside the time permitted you guys like at the for people. Or the timeline elapsed, something. But I'm still at them because I am right! They still email me telling me that they are returning the money you can see with the attachments I attached. Can't you help me given this information?

Radka

Anonymized1052

Social Media & Community Specialist

Anonymized1052

1 måned siden

Original

Oversættelse

I do not understand you well, but as said, the situation is closed. There is no way to get back to something older than 6 months, even if your requests were in line with the complaints guidelines.

This guide may provide additional context: https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Anonymized1052

Sølv

Australien

1 måned siden

Original

Oversættelse

Ok, the emails were from just last week, how do I go about getting my money seeing I'm still receiving emails telling me that my money will be returned as soon as possible, 13 months after I initially began this marathon with skycrown Casino

Romi

Anonymized1052

Community & Complaints Administrator

Anonymized1052

1 måned siden

Original

Oversættelse

We understand that it must be a nerve-wracking experience for you, but as we explained many times before, now it is too late for us to intervene, as your withdrawal goes way back. We have to adhere to our guidelines, you know.

Please take it as a lesson, and if next time you encounter any issues at any online casino, know that you need to come to us earlier so we can try to help.

It is not easy, for sure, but you need to understand our stance in such a situation.

Sharoz

Bronze

Australien

2 uger siden

Original

Oversættelse

This casino is the biggest scammer of all. I won the grand jackpot and luckily I screenshot and the money went to my credit after 4 minutes my credit went down to just $400 out of $5600. I message them for almost a month but to no avail..

They were saying there was a technical error etc.. and now I could not even log in to my account.

Redigeret