Ydermere handler det også om, at du ikke kan foretage yderligere udbetalingsanmodninger efter de 3x500€. Dette beviser i mine øjne klart, at casinoet venter på, at du skal gamble dine gevinster væk, hvilket i mine øjne nærmest er en kriminel forbrydelse af svindel
It is possible that the casino could have such tactics but definitely do not do anything with the withdrawals. We try to stick to our standard, which is that the casino should be able to send the player his money with all checks and other things. After this time we then contact the casino. I would certainly add that if you need to pay bills, it's probably not wise to play in casinos and rely on the money from them. Players should play with the money they have on the side and not the money they need to function.
Det handler ikke om, at jeg skal betale regninger. Det handler om det grundlæggende og casinoet opfylder simpelthen ikke det krav. Det tager 3-5 dage at behandle det, hvilket ville have været onsdag i sidste uge, senest fredag.
Yes, the casino should always fit into the time limit it has in the Terms and Conditions, but that's just not the case. I guess I would wait for the fact that if nothing happens then our team will try to help you and when you get the money then you can say goodbye to the casino. I don't think I have a better plan for now.
Det er helt klart, at jeg ikke vil satse endnu en euro med hele denne gruppe; Det har jeg aldrig oplevet i 15 års online casinospil.
det ville være meget rart, hvis du ville åbne sagen nu
There are quite a lot of complaints and Nick is doing his best to help you. In the complaints section on the top right you have a timer that each side still has time to answer. So I guess that's what I would orient myself by.
Ja, men efter min erfaring svarer de ikke alligevel. Jeg har nu skrevet 312 e-mails til support og modtaget 4 svar med samme tekst. Jeg tror, de bare er svindlere.
With all possible honesty, you are, on the other hand, have been spamming them by emails. Really, do you think anyone will reply to even half of what you sent? 🙁 Also, if the casino is consistent with the situation, providing different responses would be quite weird. Be patient , please. I guess you already know how complaints work.
For at være ærlig er jeg ligeglad med, om jeg spammer dem eller ej! De skylder mig noget, ikke mig. Hvis det var omvendt, ville jeg få et inkassobrev med det samme.
Makes sense. I'm just saying such an approach will very likely flag you, if you know what I mean. Then, it is much more difficult to get in touch with anyone at the casino.
Jeg ved hvad du mener men hvad kan jeg ellers gøre
Of course, you do whatever you believe is best, but sometimes we really have to try to be more patient and wait, even though it is not easy.🤷♀️
I requested a withdrawal, and they keep delaying it with excuses about a "high volume of requests." They refuse to give a clear date and just keep stalling. Many other players have faced the same issue, waiting for weeks or even months.
They take your money but don’t pay out! I believe they purposely delay withdrawals, hoping users will cancel and gamble it away. Avoid this casino at all costs if you don’t want to get scammed!
Please know that it is nothing unusual that a casino can experience some delays because of the high number of withdrawals.
May I ask if your account is fully verified and if you had any successful withdrawals there before, though?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
