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I don't know exactly where to report this site. I don't even know where the license was obtained. Could you send me a link where I can file a complaint? I'm at a loss. Thank you in advance for your help.
SlotNeo Casino – generel debat (side 2)
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I'm curious about something else. Why have you been holding back my complaint for a week? Is there a reason for this? Have you told them about this complaint? I'm very curious about the answer to this question. Will they be wary of you?
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Hello,
Currently, I would not recommend reporting because the casino may respond to the complaint directly, which involves the player more thoroughly than other options.
Every time a player files a complaint, we contact the casino. Even if we do not have a direct communication channel established, we reach out to the casino for support and cooperation.
However, your complaint has not been held back. As you can see from the timer, each party has one week to update the process. This is how it works, and you can track it whenever you want.
The next update should occur today:
You only have to be patient.
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My complaint has not been published. Why wait 1 more week? Now I'm losing my hope from here too.
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Dear user,
your complaint is okay; it was published and my colleague is working on it. I repeat that you need to be patient.
It seems you did not provide any clues and supportive facts thus far, hence you were given another time to come up with that.
"Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent."
Basically said, we are waiting for you. 🙏
https://casino.guru/complaints/slotneo-casino-player-s-account-has-been-frozen 👈
Redigeret
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They froze my account. Put yourself in my shoes. If they froze your account, what else would you have besides a screenshot?
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I no longer have any hope for you. You've restarted the 7-day period. I will no longer be following this site. Thank you for your interest.
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Dear user, did you read the complaint, please? We are waiting for you. I sent you the update here:
"Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent."
Basically said, we are waiting for you. 🙏
https://casino.guru/complaints/slotneo-casino-player-s-account-has-been-frozen 👈
Now it is your turn to cooperate; we can't help you without your cooperation. Do you understand what I've been saying, please?
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Hello,
I think we're not going to get along.
My problem is that my account is frozen. I can't log in. I hope you understand. You're saying we should collaborate, but how am I supposed to send you any correspondence or images other than a screenshot showing my account is frozen? They won't contact me. I've emailed you a screenshot twice showing the account is frozen. You're still asking me to provide information. Let's do it this way: https://slotneo22.com. There's also this address: https://slotneo.com. I'll email you my password. I'll also send you a screenshot. I'm at a loss. Do you have any other ideas?
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I understand that for you it perhaps makes no sense; on the other hand, my colleagues need some proof to confront the casino, for example.
You were asked to provide what you have available to help the mediator assess the situation and understand what could possibly happen. If you do not have any screenshots or videos, it is okay.
Throughout the entire process, my goal was to assist you in submitting all relevant information regarding your complaint to your actual mediator.
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I sent a screenshot to katarina.d@casino.guru. I even sent my username and password. Just so you can check. This site scammed me, and I want everyone to know. Another thing I'm curious about is this: the 7 days had already expired, so why was the 7-day period restarted? I'm also curious if anyone has contacted Slotne. Will I be kept informed of the situation? I also complained to the company that issued their license (Anjouan Gaming), but I haven't received a response from them either. Is this normal?
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Hello, I believe I have already explained everything to you, but reminders never hurt:
1) All is normal; Anjoan does not resolve players' complaints, as far as I can judge. I'm sorry.
2) As I said, you will be notified about every complaint update, and you may also check manually in your Casino Guru account.
https://casino.guru/profile-complaints/800241/sametakin 👈👈
3) You will find the answers in the timer; I even sent you the screenshots earlier.
The situation is not pleasant, but it is normal given the nature of your questions, so to speak.
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Have you been able to contact slotneo at all? My loss is quite high.
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Your complaint is at the stage of gathering the evidence and assessing the situation. Not yet has the casino been confronted; that happens later. Now, you are about to get your own mediator who will advise the course of action.
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I'm ashamed of myself. I wish I hadn't gambled with this site. I lost so many times that they froze my account the first time I won. Is this a global site? Do you have any information?
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Hello, that's the nature of gambling, I guess. We hope for crackling winnings full of intriguing effects and sounds, but the reality sometimes involves less pleasant experiences. Don't be so hard on yourself, please—it happens.
We should focus on finding why the casino did that in the first place. To answer your question, it is one of the offshore licensed casinos; hence, yes, it is global so to speak.
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My only solution is casino.guru. The amount is too high. I wouldn't care if it were $100. They also need to be taught a lesson. What bothers these types of sites the most? Where should I complain? I want to prevent them from gaining new customers. Is there anywhere we can complain?
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Well, I do not think this is the best time to teach anyone a lesson. We need to determine why your account has been frozen and if there is a possibility to resolve the issue. For that, we need the casino to cooperate. Think about it this way.
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I've withdrawn small amounts from this site before. I think the problem is this: the amount grew, and they froze my account for no reason and cut off all communication.
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Okay, got it. I won't oppose your opinion and leave anything else for the complaint. That is probably the best for now.
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