SlotsGem Casino – generel debat

Hvis du vil diskutere noget i relation til SlotsGem Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, god eftermiddag

Efter at have registreret mig på casinoet, fik jeg et spin på deres roulettehjul, som indeholdt forskellige præmier, herunder en der viste €500.

Efter at have været så heldig at lande der, ser det ud til, at €500 ikke bliver tilføjet til min konto, og jeg taler ikke kun om €500 i rigtige penge. €500 bonussen bliver heller ikke tilføjet med x40 indsats, som angivet i deres generelle vilkår og betingelser. Jeg nævner de generelle vilkår og betingelser, fordi det er det eneste sted, hvor disse oplysninger kan findes.

Roulettehjulets specifikke vilkår nævner ikke, at præmierne er bonusser, og det specificerer heller ikke, hvad der sker, hvis du lander på €500-spillet. Det specificerer ikke, at du vil blive tildelt en bonus på €500, som du skal indløse. Med andre ord, det, de har tildelt mig, er en bonus, der frigiver €5 for hver €500, jeg satser med rigtige penge. Det vil sige, at jeg skal satse €50.000 for at få de €500.

Jeg siger ikke, at det er falsk; det, jeg klager over, er, at disse oplysninger ikke er tilgængelige nogen steder; de blev ikke engang tilbudt eller vist til mig på support. Jeg føler, at jeg er blevet snydt for ikke at kunne læse, at det, de siger, er sandt... Jeg føler, at de gør, hvad de vil, afhængigt af hvad der sker med dem den dag.

I would guess you are talking about some sort of lucky wheel, which I consider a very specific promo action. Is that it, please?

I saw a few casinos completely lacking the lucky rounds rules because it is kind of their own bonus design, but I agree the support should be able to explain that. Sometimes you ca find more details under the wheel itself, like in this case: https://gemslots1.com/promotions/wheel-of-fortune

However, I understand what you're saying, and I did not find anything specific about the prizes represented by this wheel of fortune.

Og ikke nok med det, jeg har også haft en e-mailudveksling med dem.

De prøvede blot at forklare mig, hvordan den bonus, jeg havde fået tildelt, fungerede. Til sidst, da jeg insisterede, ville jeg vide, hvor disse oplysninger var, så jeg, hvis jeg var en ny spiller, kunne se dem, og baseret på 100% viden om, hvilke slags præmier der blev uddelt, kunne jeg beslutte, om jeg ville spille eller ej. Det betød, at jeg kunne lære, hvordan det fungerede på forhånd, ikke bagefter, når jeg først havde fået den.

De viste mig bidder og stykker af en klausul fra generalerne, en anden fra obligationsbetingelserne ... men selv det hele forklarede ingenting ...

Til sidst, da de ikke længere vidste, hvad de skulle sige, tyede de til paragraf 3h (jeg citerer ordret)

"3h. Slotsgem casino forbeholder sig retten til at ændre disse vilkår efter eget skøn når som helst." (https://slotsgem.com/rules/bonuses)

Og det kan man selvfølgelig ikke sige noget til.

Og jeg bad faktisk ikke om noget. Hverken penge eller gratis spins ... Jeg ville bare have, at de viste mig beskrivelsen af ​​bonussen, og hvis den ikke var tilgængelig, at de tilføjede den.

De virker som idioter, gudskelov er det ikke mine penge. Det irriterer mig, for et øjeblik fik de mig til at tro, at jeg havde vundet €500, selvom jeg ikke kunne hæve dem, selvom de bad mig om en 100x indsats. Men at bede mig om en 100x indsats for at frigive 5 ad gangen virker som en joke for mig... Under alle omstændigheder har jeg ikke indbetalt noget på deres casino, og det kommer jeg heller aldrig til at gøre.

Og hvis det hjælper nogen med at beslutte, om de vil spille der eller ej, er det velkomment.

I'd say you have every right to view the situation negatively. The best way to avoid frustration or misunderstanding is, of course, to provide clear bonus terms in the first place. Such a non-deliberate bonus can easily become a trap, especially if one believes that the winning amount is as shown on the wheel.

It's a joke to wager 100x; I'm still adjusting to 50x being quite popular among operators.

I would like to thank you for sharing this episode here on the forum; it's the best way to help others form their opinion. It must have been like acting in a very ironical comedy...

Dette online casino burde stoppes fra internettet. Jeg har startet procedurerne. Det er en svindelapplikation, og alle lande burde gribe ind juridisk.

Could you perhaps explain to us why that is? What kind of issues have you experienced there?

I have been waiting 24hrs for a $45,000 withdrawal. No transparency in live support nor any feedback from their email support. The casino feels like a good platform to play on. However it is very frustrating that my money is being held despite all KYC documentation approved.

Were you able to request the whole amount at once, though?

I can see that they have some daily limit actually. 🤔

Yes I made 11 speperate withdrawals. 5/11 have been approved, however do not show any indication of the status saying "approved" or "processing" in my transaction history.

They have now without notice or reason put my account on hold. Reason being given by live chat was that there are investigations into my account. Despite already having been fully verified 5 days ago. And 5/11 withdrawals already approved. I am very unsettled as that’s everything I have. I have MS and if this isn’t sorted, I am afraid of my wellbeing going forward. They have unjustly put my account on hold without reason, after days of correspondence and constant reassurance that my account is fully verified and given that nearly half my withdrawals have been approved and processed, yet doesn’t show indication of an approved status in my transaction history .

$44,000 I managed to luckily win back off a deposit made with no bonus attached. This is significant.

May I ask if they requested any additional documents from you, please?

It is nothing unusual that when it comes to some higher amount, casinos ask for additional verification, you know.

Our complaint team will look into your case, and hopefully soon we'll learn more.

Also please know that online gambling is supposed to be just a hobby, and if you're feeling unwell, you should avoid playing to keep your healthy status in a good state. Take it only as advice, please.

Still waiting for my money, they triggered. Kyc issue and they do not respond to my emails.....

Hey, I'm sorry to hear you're having trouble. How long has this been going on? If you haven't been verified yet and are still in the process, you won't receive the money until you successfully complete the procedure. What specific KYC issue did the casino find?

I'll be waiting for your reply.

I'm fully verified and they asked for a proof of deposit that they rejected 2-3 times and now I am waiting for my money!!!!!

I am fully verified and the document has been verified!!!!

Well, if they asked for proof of deposit, you’ll probably have to provide it for them to accept it, and only then will you receive the money.

What caused the situation where you were rejected 2–3 times based on what you submitted?

I don't know I will keep you posted but 2 days have passed and still no sign of them just general answers thanks

If problem will persist then we can try to help you via complaint. 🙂

Despite of this situation, I believe it will be sorted out.