1 år siden
Hvis du vil diskutere noget i relation til Snabbare Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Snabbare Casino – generel debat
Skriv indlæg
1 år siden
Jeg blev bedt om at indsende dokumenterne til kontobekræftelse i 2022, stoppede derefter med at spille på siden og kom tilbage i 2024 og spillede og vandt 50.000+.
Nu ønsker casinoet ikke at udbetale pengene uden at jeg har bekræftet visse oplysninger. De bad først om bevis for adresseændring og mobilnummer, som jeg vil opdatere. Indsendte denne plus 7 måneders lønspecifikation, de ikke bad om.
Har ikke fået svar og deres kundeservice svarer ikke på mails.
For at få disse penge ud, vil de kræve verifikation for det, jeg spillede i 2022 (har skiftet bank siden da), eller vil de kun kræve for 2024, når jeg vandt de penge, som jeg nu vil hæve? Kasinoet er faster.com
Hvad synes du? Er det muligt at få disse penge ud 😕 (ikke spillet med nogen bonsu).
Redigeret
Automatisk oversættelse:
1 år siden
Have you made a new deposit now, or did you play with some remaining balance that you had from 2022? 🤔
If you made a new deposit now and won the money, they shouldn't be needing any proof of the deposit from before, I believe.
May I also ask you to provide the full URL address of this casino, please? I couldn't find out which one it is, to tell you the truth.🤷♀️
1 år siden
Hi,
Thank you so much for your answer.
The casino site was
https://www.snabbare.com/sv
I played with new money and deposit 2000 sek that I played up to 50000+ on roulette in a few hours. I was very lucky. And when I wanted to withdraw this problem occurred.
I have not used any bonus offer.
I asked to whitdrawl 13 th of December, but they still haven't payed out and there support via email has not replied. The chat support only refers to "other division is looking and handling the matter as soon as possible".
The only thing I have been asked to sens in via email support is proof of adress and mobile number. I sent the information in and thet just don't reply.
I hope they won't ask med to send in I formation from 2022 because I changed banks and it's a struggle to get the documentation and will delay the process further : /. But i will ofcourse do what they ask but right now i just feel so stupid.
Sorry for my english spelling 🙈
Redigeret
1 år siden
Don't worry about your English spelling. You can write on this forum in your own language, as we have the autotranslator implemented here. 😉
I don't believe they have any reason to ask for that, because you played with the new deposit you made now.
It has been just a few days for them to verify your account, so maybe try to be a bit more patient, and hopefully soon they will come back to you.
We actually give casinos 14 full days to process the payment. No weekends counted there, of course.
Surely keep us informed how it goes, and our complaint team will be ready to step in if needed.
SvarCiter1
1 år siden
Thank you so much for your quick reply. I will keep you posted 💚🌿.
1 år siden
We'll wait here.
1 år siden
I received some of the money today so hopefully they pay out the rest in a few days.
Thank you so much for your support. I have never had to wait so long for a whitdrawl.
SvarCiter1
1 år siden
We are glad it turned out well. When the rest comes to you, let us know. 🙂
Skriv indlæg
