Jeg skriver denne tråd for at fordømme misbrug på vegne af Solcasino, og beskylder mig uretmæssigt for at overtræde ToS, og det vil ikke give mig nogen penge tilbage efter at have forbudt min konto.
Jeg indsatte omkring 2500$ (8 Solana) i begyndelsen af november på Solcasino for at spille sportsvæddemål og vandt omkring 7000$ på få dage. Efter disse sejre var min saldo omkring 31 Solana, og min konto blev begrænset til 1$ max indsats meget hurtigt bagefter.
Da jeg ikke var i stand til at satse der længere, prøvede jeg først at hæve 5 Solana, og udbetalingen fungerede fint uden problemer. Den næste dag, som var den 13. november, så du har en slags tidsramme for, hvad der skal komme næste gang, blev jeg bedt om at gennemføre KYC, hvilket jeg gjorde.
Inden for de næste par timer blev alt på min konto låst, og et popup-vindue fortalte mig, at jeg var nødt til at kontakte supporten. Jeg prøvede at kontakte dem i dagevis, men de ville aldrig svare mig.
Det lykkedes mig endelig at tale med supporten om discord den 22. november (billede 1), og de fortalte mig, at min konto var under revision, og at de ville udstede en endelig beslutning den 30. november om, hvad der ville ske med min konto og mine penge. I mellemtiden fortalte jeg dem, at jeg var klar til at have et videoopkald for at foretage yderligere verifikation, som det står på deres hjemmeside (billede 2 og 3). Den 27., hvilket var 3 dage før den officielle dom, fortæller live-supportpersonen mig, at jeg måske kun får mine første indbetalinger tilbage og ikke mine gevinster, hvilket åbenbart er rent røveri (billede 4).
Beskeden jeg modtog som en dom angående min konto den 30. november var ganske enkelt, at jeg overtrådte ToS (hvilket jeg åbenbart ikke gjorde, jeg vandt bare meget og var heldig på kort tid), og at de ikke vil fortælle mig, hvordan de fandt det, fordi der ikke er nogen overtrædelse (billede 5)
Jeg tilbød endda ved flere lejligheder at foretage yderligere verifikation, hvoraf ingen engang blev anerkendt. Det faktum, at den direkte supportperson, jeg talte med, nævnte kontolukning og indledende hævninger af indbetalinger ved flere lejligheder, før der overhovedet blev afsagt en dom, indikerer temmelig tydeligt en mangel på objektivitet i processen.
Lige nu må jeg vente til den 30. december for at se, hvad jeg kan trække, uden at være sikker på, hvad jeg rent faktisk vil kunne gøre. Det skaber en masse stress, da der er mange penge på spil, og at Solcasino overhovedet er ligeglad med sine kunder. Jeg opfordrer kraftigt alle, der opretter en konto her, til at lukke den så hurtigt som muligt for at undgå at modtage den samme behandling, som jeg fik.
I’m writing this thread to denunciate abuse on the behalf of Solcasino, wrongfully accusing me of violating ToS and that won’t give me any money back after banning my account.
I deposited around 2500$ (8 Solana) at the beginning of November on Solcasino to do some sports betting and won around 7000$ in a few days. After these wins, my balance was around 31 Solana and my account got limited to 1$ max bet very quickly afterwards.
Not being able to bet there anymore, I first tried to withdraw 5 Solana and the withdrawal worked fine without any issue. The next day, which was November 13th so you have a sort of time frame for what’s to come next, I got asked to complete KYC, which I did.
Within the next few hours, everything on my account was locked and a popup window told me I had to contact the support. I tried to reach out to them for days, but they would never reply to me.
I finally managed to talk to the support on discord on the 22nd of November (picture 1), and they told me that my account was under review and that they would issue a final decision on the 30th of November regarding what would happen to my account and my money. In the meantime I told them that I was ready to have a video call to do further verification as it’s written on their website (pictures 2 and 3). On the 27th, which was 3 days before the official verdict, the live support person tells me that I may only get my initial deposits back and not my winnings, which is obviously pure robbery (picture 4).
The message I received as a verdict regarding my account on November 30th was simply that I violated ToS (which I obviously didn’t, I just won a lot getting lucky in a short amount of time) and that they will not tell me how they found it, because there is no violation (picture 5)
I even offered on several occasions to do further verification, none of which were even acknowledged. The fact that the live support person I was talking to, was mentioning account closure and initial deposit withdrawals on multiple occasions before a verdict was even reached, is pretty clearly indicating a lack of objectivity in the process.
As of now I have to wait until December 30th to see what I can withdraw, without being sure of what I will actually be able to do. It creates a lot of stress as there is a lot of money on the line and that Solcasino doesn’t care about its customers at all. I heavily encourage anyone creating an account here to close it as fast as they can to avoid receiving the same treatment as I did.
Automatisk oversættelse:
