2 måneder siden
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Spin Galaxy Casino – generel debat
2 måneder siden
Can anyone help me with a email for a contact email address for spin galaxy casino I had two very small win withdrawal on the 20 of $150 and 21 of $100
Still waiting on payout account vertify debt card good
Live chat doesn't work tried email address that vertify account information no reply
Very confused @ frustrated and pissed off
2 måneder siden
Hello.
So, do I understand correctly that you requested the withdrawals, but until now you didn't get any information from the casino regarding it at all?
May I ask when was your account verified?
2 måneder siden
Yes account verification. Went thru debit Mastercard is correct so account is all good
2 måneder siden
Have you received the money all right? Do I understand correctly?
2 måneder siden
No I haven't received money I found the customer support email I sent them a email 3 days ago no response from them at all manage to get live chat they said that they have to get hold of customer support and I shall get email from them 24hr
So that is we're I am at
2 måneder siden
I understand now. Thank you.
How long are you waiting for the withdrawal all together then?
Our complaint team has explained that they need to wait for the 14-day time period to pass before they can intervene, so I am just curious to know when you requested it. Then they will investigate the whole matter and hopefully come to the resolution of your complaint soon.🙏
2 måneder siden
Ive made a withdrawl on the 23rd and still yet havent recieved any funds. Yes ive recieved a withdraw statement email etc, yet still no funds! Where is it?
2 måneder siden
I no actually how u r feeling I do believe u will get paid, I finally got my withdrawals only small 150 and 100 going on 2 weeks it took.
Have u email the below email address , I got a response from thm within 2 days followed by payout
Hope this helps u out
support@spingalaxy.com
2 måneder siden
Yes I did
2 måneder siden
Ive made a withdrawl on the 23rd and still yet havent recieved any funds. Yes ive recieved a withdraw statement email etc, yet still no funds! Where is it?
2 måneder siden
Your withdrawal has been approved, though, right?
When exactly was it, please, and which payment method have you used?
2 måneder siden
That is great. Thank you.
How would you rate the casino now after this experience of yours, though?
2 måneder siden
4/10 customer service and feedback from casino very slow and not responding back with emails
1
2 måneder siden
I used my purple visa debit card is this ur very first withdrawal with casino my withdrawal was and I put that wht the delay is
Why I saying that I had a couple of bucks on my account so I played and got up to 100 so I did another withdrawal and it went in straight away got paid within days
2 måneder siden
So yes, ive also been told via chat that its been approved, also have recieved withdrawl statement via email.. i made the withdrawl on 23rd january.. via swift bank transfer.
2 måneder siden
Okay and when was it approved, also on the same day? I would probably wait a couple of days from that day if you withdrew by bank transfer. Are you still in contact with the casino?
I'd give it a little more time and see if you get your money or not. If not, definitely let us know and we'll try to help.
