2 uger siden
Hvis du vil diskutere noget i relation til Spin Rider Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Spin Rider Casino – generel debat
Skriv indlæg
2 uger siden
hi!
i made 30 euro deposit while using a 200% bonus and i managed to wager the bonus and win 750 euros. then i made a withdrawal and two days later i got this email from the casino that my funds were confiscated, the email said that i can only have one bonus per person.
i do have only one account on this casino and i did not brake any rules on this casino.
i'm very sad right now 🙁
2 uger siden
hi!
i made a 30 euro deposit while using a 200% bonus and i managed to wager the bonus. then i made a withdrawal and two days later i got this email from the casino that my withdrawal has been canceled and the funds are confiscated.
the email said that only one bonus per player is allowed and i only have one account on this casino. i also checked everything that the email said and i did not brake any rules on this casino, i very sad about this.
Redigeret af forfatter 2 uger siden
2 uger siden
Hi, I see the casino accused you of using bonuses on multiple accounts. If you say you only have one and you are not aware of it, isn't someone playing at home or on the same IP address also in this casino? That could also be a problem that I thought could happen, since they reasoned it that way.
Were you also verified in the casino or not?
In addition, I noticed that you also opened a complaint, so our team will try to help you if you have not violated anything, but they need to find out more information. I hope this will be resolved fairly and turn out well.
If there is any new information, I would be happy to share it.
Fingers crossed.🤞
2 uger siden
Hi!
Thats not even remotely possible that i have multiple accounts on this casino or that i have used multiple bonuses, because this was my first time on this site and i live alone in this household. My account is not verified on this site because they never asked me to do it. I hope this problem gets solved because 750 euros is a lot of money!
Redigeret af forfatter 2 uger siden
2 uger siden
Well, if you have no idea that you are doing something against the rules in the casino, then creating a complaint was a good step. We'll see what our team finds out and how it all turns out.
I'll be glad to get this resolved as soon as possible.
