SpinGreen Casino – generel debat

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This casino is a scam and seize my winnings. I won $200 from the bonus money. When I withdraw, they won't let me withdraw so I deposited another $21 and bet another $91. When I withdraw, I only got $41. They said the bonus was only $20 and the money I deposited without accepting the bonus and won $91 dobla was seized. That means I won $300 and was seized and cheated of $259. The casino is not fair and cheats me on bonus and deposit money. When I reported it, there was no explanation from the deposit service.

In addition, this casino is also reluctant to display customers' deposit and withdrawal history.

Hello , so let me try to summarize and try to understand. 

You played in a casino with a bonus and won some money. You wanted to withdraw it but you couldn't because the casino told you that you could withdraw a certain amount from the bonus? Could you also show me some requirements of the bonus, or did you check if it has a maximum cashout? That would seem to me the most logical in such a case why you could withdraw as much as they said. 

Also, why did you deposit there again? It could be that what you put in was included in the bonus money if you still had the bonus active, but that's just my guess. 

Can you send me the bonus you played with?

Jeg udbetalte 90 dollars, og indtil videre bliver de ved med at give undskyldninger, først gav de mig 24 timer, og så sagde de, at det er 5 arbejdsdage, så kontakter du dem, og de siger, at det bliver 1 måned, jeg er virkelig sur, og de har endda deaktiveret chatkanalen

Hi, when did you enter the withdrawal? According to what the casino told you, it's not clear when the money should arrive. Do you have any communication with the casino that you could show? Maybe we can work something out together.

Jeg anmodede om en hævning på 01 dollars den 6. februar. Jeg fik at vide, at den ville ankomme i min bank inden for 24 timer, og den var i gang med at blive betalt, og jeg venter indtil nu og intet, når jeg forsøger at gå ind i chatten, lader siden mig ikke, fordi muligheden for at tale med support åbner sig ikke, og kun 0,4 cent vises i profilen.

Did you try to send them an email if you can't contact them via live chat? I think it would be better to wait a while and be patient because it was also the weekend and we give casinos 14 days to make a withdrawal. 

Did you play with any bonus or not?

We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.

Hello Casino Guru Team,

I’m reaching out with a small request for help. I deposited on this casino through your website, claimed a bonus, and carefully followed the bonus terms. After completing about 2,300 spins, I requested a $250 cashout. The casino says the withdrawal is "under review," and support only tells me "24 hours." I had believed crypto withdrawals are usually instant, so this delay has me worried.

If possible, could you kindly check with the casino or guide me on what to do next? I came to their site via yours, and your support would mean a lot to me. I can provide any screenshots, timestamps, or IDs you may need.

Thank you for your time and understanding.

Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.

The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.

From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.

It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?

We’ve got your back, but sometimes you just need to let the process run for a bit.

Hi again—appreciate the reply and totally get that reviews exist. The issue is that what’s happening on my side doesn’t look like a normal, time-limited check anymore—it looks like a stall.

My play & bonus facts (short version):

Claimed a 200% bonus.

Slots only, with bets under $1 throughout.

Roughly 2,300$ spins completed.

I fully accept the 10× deposit cap; my balance of around $600–$700 was trimmed to ~$270, which I’m fine with.

Withdrawal timeline:

06:53 on 14/09/2025 — I requested a $250 crypto cashout.

Later, the withdrawal was canceled and the money was returned to my balance without any email or explanation.

Today I went through an escalated KYC: selfie holding ID with a "Spingreen" note, utility bill, passport, and a second ID (student card). I’m now verified.

I then re-submitted the $250 cashout, and after 7+ hours there’s still no response; live chat is also silent.

Just to remove any ambiguity: of the $250 I’m trying to withdraw, $100 is my own principal previously lost/played on their site—so the actual profit is about $150. I’m not asking for anything outside their terms; I accepted the cap and played conservatively.

If this is still considered "nothing unusual," could you please nudge the casino to either process the $250 payout or provide a clear, term-based reason for refusing it? I can attach screenshots of the dashboard and withdrawal history; there’s no blockchain TxID yet because no payout was sent.

Thanks for sticking with this—really appreciate your help.

Hi, thanks for keeping me posted. To be honest, I would expect the casino to tell you at least something meaningful. Currently, I believe we both lack any knowledge about the issue; if there is indeed an issue, the casino chat operator has not been helpful, making it unlikely that we can delve into details right now.

Do you know what? You can submit the free complaint anytime you want. It does not matter that it has not yet been 14 full days; the complaint will remain open—on hold. However, the casino contact will be notified about this complaint of yours.

Could help the casino with motivation. What do you think? Does it sound appealing?

I ER SVINDLERE! SVINDLERE!! JEG VANDT €1200, OG I PRØVDE ALT PÅ AT IKKE BETALE MIG... EN HÆVNING FRA 18/10, OG INDTIL VIDERE HAR JEG NÆPPE KUN SET €400, OG SÅ SVARER I IKKE LÆNGERE, HELLER I CHAT... ELLER VIA E-MAIL. JEG VIL SKRIVE ANMELDELSER OVERALT! ABSURDE UNDSKYLDNINGER... LØGNE

men det er ikke vrrrooooo! I svindlere kan se hele historikken, når I vil!

UNDGÅ DETTE CASINO SOM PESTEN. KUN STRESS OG NERVESAMHED... OG JEG HAR KUN SET EN DEL AF MINE GEVINSTER. DE OPFINDER PROBLEMER MED UDBYDERNE FOR AT DELE UDBETALINGEN... OG FOR HVER DEL VIL DE HAVE BOO MÅNEDER, TROR JEG.

HER ER NOGLE EKSEMPLER PÅ CHATSVAR.

Ja, ja, historikken dukker op og forsvinder, når det passer dig! Og du styrer udbetalingerne, som du ønsker. Jeg vandt €1.500. Jeg foretog en udbetaling på €1.000 og derefter en på €500. Du tog €1.200 fra mig, jeg hævede €300. Du gav mig de €1.200 tilbage, som jeg hævede den 18. oktober, og derfra foretog du alle transaktionerne... du skylder mig stadig €800!!!! Svindlere

HEJ,

Jeg har også et stort problem med spingreen casino.

Den 12. september vandt jeg €1.500. De forsøgte at snyde mig med det samme og efterlod kun €300 (som jeg hævede og betalte mig) på min spillekonto, idet de fortalte mig, at det var det maksimale udbetalingsbeløb for den anvendte indbetalingsbonus. Dette var en løgn; maksimumbeløbet var €2.000, og da jeg havde bevis, gav de mig teoretisk set disse €1.200 tilbage, som jeg efter alle kontroller hævede den 18. september. Efter et par minutter blev det annulleret med den tåbelige undskyldning, at de skulle gøre det i 3 betalinger på €400. Jeg modtog de €400... og for de resterende €800 var alt stille... intet i e-mailen, intet i chatten... ingen information, ingen tidsramme.

So, do I understand all this correctly, please?

You have won with some deposit bonus, and first they said that the maximum withdrawal was less, but then they admitted to making a mistake and gave you the money back to your balance, right?

You have withdrawn some of the money, but you are waiting for the rest.

Is that correct until now, please?

What is the daily limit for withdrawals, though? Have you checked it?

How long have you been waiting for the last withdrawal, please, and how much do they still owe you?

Our team will surely look into it if necessary after providing more information.

We'll wait for your reply.