SpinGreen Casino – generel debat (side 2)

Ja, du forstod det perfekt. Så efter at have tjekket, foretog jeg en hævning på €1200, som blev accepteret (så der var ingen daglig hævningsgrænse), og de fortalte mig, at pengene ville være på min konto inden for 5 dage. Efter disse 5 dage, som om intet var ankommet, fortalte de mig, at deres udbyder havde et problem, og at de skulle foretage 3 rater på €400, og de betalte mig €400 (som ankom samme dag). De gjorde alt selv: annulleringen, afdragene osv. Nu, efter en uge, har jeg ikke modtaget de resterende €800 (i 2 rater på €400, som de sagde). I chatten siger de, at de ikke håndterer hævninger... og ventetiden er omkring 30 minutter på et svar! Jeg har sendt dem snesevis af e-mails og ikke modtaget noget svar... og nu ser jeg, at de endda har deaktiveret min chat! Tak.

PS Dette er min udbetalingsliste, hvor du kan se mine transaktioner! Denne liste var tom indtil for et par dage siden! Jeg foretog stort set kun de første to, på €1.000 og €500... og de annullerede dem... de tog €1.200 fra mig. Jeg hævede også de resterende €300... så den på €1.200... alle de andre transaktioner blev foretaget af dem, ikke af mig! Du kan se den på €400 (betalt), så en på €800, som ser ud til at være betalt den 25. september (ankom aldrig)... selvom de sagde, at der var tre på €400. Ud fra dette skærmbillede ser det ud til, at jeg så alle disse penge fra dem! Men jeg så kun €300 + €400 (inden for ca. 10 dage fra hinanden), og så ingenting.

Please submit your complaint so our team can investigate this whole case thoroughly, as it seems a bit complicated.

Try to explain the whole situation in detail, and we will get back to you with the next steps.

Here is the link where you can submit your complaint.

Inform us about any updates regarding your situation at this casino.

Jeg har indgivet en klage ... men de har ikke betalt mig alle pengene, og de svarer ikke engang på chatten længere. De skylder mig stadig €400!!! Jeg vandt pengene den 12. september! Og jeg har kun set et par stykker ad gangen med lange ventetider!

Svar ikke på e-mails eller chats, svindlere! Betal mine gevinster fuldt ud!

Hello, please make sure to mention this in your complaint. As you can see, the case is still open, and I believe it will remain so until this situation is resolved.

I know it must be frustrating, but hand on with the complaint, please. 🙏

Hopefully the money arrives soon.

Today is 23th October 2025. My withdrawal request has been pending since 27th September 2025 at Spingreen Casino. I made a 500 EUR deposit & made a 478 EUR withdrawal request, I lost. Is it possible that the WoT N.V. company, the owner of the bookmakers: Spingreen Casino, Dendy Casino, Hotline Casino, Candy Casino, F1 Casino, Marvel Casino, Beep Beep Casino, MilkyWay Casino, Bonanza Game Casino, AMPM Casino, Pelican Casino,... would find a way to steal my 478 EUR with no reason even though I did not violate anything. Please help me, Casino guru team. Thank you.

From the screenshot you provided, I can see that the withdrawal from 27.9. was declined.

Could you explain why, please?

Is your account fully verified there, or do you need to pass the verification?

I made a 466 EUR withdrawal request via Mifinity payment method on 27th September 2025 and uploaded full proof of identity, address, payment method before. But they always asked me to wait for the financial department to process this request successfully. Until 07th October 2025, they said that the payment provider was malfunctioned and asked me to make the withdrawal request again via crypto method. I agreed and they declined this 466 EUR withdrawal so I could make a new one, then I played a little more and made a 478 EUR withdrawal on 07th October 2025. They said the withdrawal would be reviewed within 24 hours, maximum 48 hours but this new withdrawal hasn't been processed until now. Otherwise, my verification process also has been pended since September 27. They didn't tell me whether my account must pass the verification or not.

Please check the screenshots.

Ok, I understand now.

So, you have sent all the requested documents, but the verification is still pending, right?

In this case I would surely suggest you file a complaint right away. Our team will investigate the matter and get in touch with the casino to find out more, if possible.

Please use this link to do so, and explain the situation well with all the necessary details.

May I also ask if you are still in contact with the casino?

I haven't been able to contact them for a few days. I've completed the complaint form. Please review it soon. Thank you for your assistance.

Alright. So it is really good that you submitted the complaint.

Please respond to some additional questions there whenever possible, and we will move forward then.

I've sent you an email about your additional questions.

Thank you.

Inform your complaint resolver about it in the complaint thread, please, so the timer can switch.

Thank you.

Yes, I've sent an email to the complaint resolver "katarina.d@casino.guru". Thank you for your assistance.

Great. And I can see that you also replied to all the additional questions we needed to, so great job, really. 😉

Jeg indbetalte $50, og pengene dukkede ikke op på min konto, og jeg modtog heller ingen besked efter indbetalingen. Jeg foretog endnu en indbetaling på $50 10 minutter senere, og pengene blev hævet fra min konto, men de dukker ikke op i casinoet...

Ingen svarer på mine beskeder...

Could you update us about the situation, please? Was it resolved?

How long does withdrawal usually take I requested a withdrawal at 4 something yesterday afternoon an I still haven't been paid what's the issue