Spininio Casino – generel debat

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Dette casino nægter at lukke min konto, selvom jeg har sendt dem en e-mail tre gange om, at jeg vil lukke min konto på grund af et spilleproblem.

Hi, that’s certainly something that shouldn’t happen at a casino. If a player asks to close their account because of a gambling problem and receives no response or action, I can understand how frustrating that must be.

How long has it been since you asked the casino to close your account? That’s important to know as well.

When gambling addiction is involved, the casino should act as quickly as possible. We do allow some time for them to handle the request, but that period should be short. The closure may not happen the moment you contact them, as they need to receive and process your request. However, they certainly shouldn’t ignore you or leave it without any action.

Please let me know how long you’ve been waiting, and we’ll see whether we can help.

Jeg har ventet i to uger. Jeg har fortalt dem grunden tydeligt, og for en uge siden fik jeg to svar. I den første besked spurgte de om grunden, og i den anden besked bad de mig om at sende beskeden til en anden e-mail. Jeg sendte straks beskederne igen og fortalte dem grunden IGEN TYDELIGT, og nu har jeg ventet endnu en uge. Jeg har bemærket, at casinoer med en bestemt licens ikke rigtig er villige til at lukke spillerkonti.

Two weeks is a concerning delay when you’ve clearly explained that you have a gambling problem, including another week after contacting the address they specified. This isn’t a situation where I’d suggest waiting out the usual withdrawal or verification timeframe.

Can you still log in, deposit and play? Have you deposited or lost any money since your first clear request?

I’d recommend submitting a formal complaint about the failure to self-exclude you. Keep the original emails, the casino’s replies and the message sent to the alternative address, as their dates and wording will be important for the review.

In the meantime, please protect yourself without relying solely on the casino to act. Consider gambling-blocking software such as BetBlocker and ask your bank whether it offers gambling-payment blocks. Gambling Therapy also offers support if you’re finding it difficult to stop.

Hej, jeg tjekkede lige, og casinoet har lukket min konto. De har bare ikke sendt en e-mail om, at kontoen er blevet lukket.

I’m glad the account is now closed. A confirmation email would have saved you the uncertainty, especially after you had already followed up several times.

It would still be useful to get written confirmation that the closure was recorded as self-exclusion due to a gambling problem, rather than an ordinary account closure.

One point remains unclear from my previous question: did you make any deposits or lose money between your first clear request and the actual closure? Closing the account now addresses access going forward, but any losses during that delay would still be relevant to assessing what happened.