Spirit Casino – generel debat

Hvis du vil diskutere noget i relation til Spirit Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

If like to know when the money I won from spirit casino will go into my nominated bank account..kind regards

Hello, hopefully soon enough but in order to get specific details, please ask the casino chat or support worker. So you have this option, please?

Casino Spirit er det værste casino, jeg nogensinde har spillet på.

Der gives ingen bonusser trods niveaustigning.

Du vinder praktisk talt ingenting. VIP-manageren kontakter dig først dage senere. Der er aldrig nogen ekstra bonusser til VIP-medlemmer. Ingen VIP gratis spins.

Supporten svarer ikke, de bliver ved med at snyde mig og sige, at jeg har modtaget bonusserne, men jeg har ikke fået to niveauforhøjelser!!!!?

Du vinder simpelthen ikke noget der.

Dette casino manipulerer spilleautomaterne; jeg så det selv.

Jeg har fået nok, jeg spiller ikke der mere.

Hi Tanja, I can understand why you're frustrated, especially if you levelled up twice and expected certain VIP rewards that never appeared in your account, while support is telling you they were already credited.

That part is quite specific and should be possible to clarify. Do you know exactly which bonuses or rewards were supposed to come with those two level increases? If you have screenshots showing the VIP levels, the promised rewards, or your bonus/account history, they could help to show what was expected and what was actually credited.

As for the claim that the casino manipulates the slot games, I would be careful with that conclusion. Poor results or long losing periods alone aren't enough to show that a game has been manipulated. If you noticed something specific happening in a particular game or round, though, please tell us what exactly happened and which game/provider it involved.

I can also understand why the slow responses from your VIP manager add to your frustration. If you've decided not to play there anymore, that's of course your choice, but I would still be interested in understanding what happened with those two missing VIP rewards.

I et stykke tid kunne jeg ikke få adgang til niveauerne, så jeg kunne ikke tjekke, hvad jeg var berettiget til, når jeg nåede det næste niveau. Nogle gange var det point eller gratis spins, og andre gange nåede jeg niveau 10, men modtog ikke de €30!

Jeg kontaktede derefter kundeservice via chat. I starten sagde de, at det nogle gange tager længere tid, før bonussen bliver krediteret, og at jeg skulle være tålmodig. Så skete der ingenting. Så jeg spurgte igen, og denne gang sagde de, at det var forkerte oplysninger, og bonussen blev krediteret. Intet kom. Jeg er træt af det. Så er der denne endeløse venten hos VIP-manageren. Dage senere får jeg endelig svar, ingen ekstra bonusser på trods af adskillige indbetalinger og tab, ingen VIP-gratis spins, ingenting overhovedet. Nok er nok! Du burde virkelig undersøge dette. Efter min mening har det intet at gøre med VIP-status! Du får mange penge fra os!

The €30 reward connected to reaching level 10 is probably the most important part to clarify here.

If that amount was shown as a specific reward for reaching the level, then it is quite different from simply not receiving additional VIP bonuses or free spins. In that case, the casino should ideally be able to show when and how the €30 was credited to your account.

What makes the situation more confusing is that you were first told to wait because the bonus could take some time, and later told that this information was wrong and that the reward had already been credited. If you cannot see it anywhere in your balance or bonus history, I can understand why that explanation doesn't make much sense to you.

The extra VIP bonuses are a slightly different matter, since casinos can generally decide which discretionary promotions they want to offer to individual players. But a clearly displayed level-up reward should be treated separately from those optional offers.

So I would mainly focus on whether Spirit Casino can provide a clear record showing that the €30 level-10 reward was actually added to your account.

If not, then I don't know if VIP is something valuable at this point.

Jeg føler mig fuldstændig snydt af dette casino, især fordi jeg har indbetalt så meget og næsten aldrig får noget tilbage – næsten aldrig. Jeg er vant til, at det er anderledes på andre casinoer. Det er bare et komplet fupnummer.

Hvis disse 30 euro ikke krediteres, vil de ikke se en øre mere fra mig.

I understand. VIP programs can differ quite a bit from one casino to another, but I probably wouldn’t keep depositing or playing at a casino where being a VIP gives me almost no real benefits and feels practically the same as being a regular player.

Definitely let us know what happens with the €30 and whether you manage to get the situation resolved.

And if it can’t be sorted out, I certainly wouldn’t be surprised if you decided to leave the casino altogether.