I strongly recommend that players carefully consider their experience with RollXO before depositing significant amounts.
My experience has raised serious concerns about both responsible gambling and withdrawal handling.
At one point, my RollXO account had approximately NZ$34,852.90 available. I had three pending withdrawals totalling NZ$7,500:
• NZ$6,000 – Credit Card Cashout
• NZ$366 – Credit Card Cashout
• NZ$1,134 – Bank Transfer
This left approximately NZ$27,352.90 in my account.
I was a VIP customer, yet my withdrawals were repeatedly delayed. RollXO’s terms state that VIP players are intended to receive faster withdrawal processing where the payment method allows it. Their general terms also refer to a 72-hour hold where identity verification is required. (RollXO)
Despite my VIP status and the significant amount of money involved, I experienced delays beyond what I understood to be the normal withdrawal timeframe.
More importantly, while these withdrawals were pending, I explicitly contacted RollXO and requested a cooling-off period until my withdrawals had been processed and received.
I was trying to stop myself from continuing to gamble and protect the money that remained in my account.
Despite this request, my account remained active and I was able to continue gambling. I subsequently lost the remaining NZ$27,352.90.
To be clear, I accept that gambling involves risk and that I am responsible for my decision to gamble. My complaint is about what happened after I specifically asked RollXO to restrict my gambling activity.
I have retained screenshots, withdrawal records and correspondence supporting my complaint.
I have now raised the matter with the relevant regulatory authorities and am seeking an independent review of RollXO’s handling of my cooling-off request, withdrawals and responsible-gambling procedures.
I am posting this review so other players can be aware of my experience and make an informed decision before depositing substantial amounts with RollXO.
I would like RollXO to properly explain:
* Why my withdrawals were repeatedly delayed despite my VIP status.
* What caused the withdrawal delays.
* Why my cooling-off request was not implemented.
* Why I remained able to gamble after specifically requesting a cooling-off period.
* What responsible-gambling assessment or intervention was carried out.
* Whether RollXO accepts responsibility for how my account was handled.
I am requesting a fair resolution and reimbursement consideration for the losses that occurred after my explicit cooling-off request.
My experience has raised serious concerns about both responsible gambling and withdrawal handling.
At one point, my RollXO account had approximately NZ$34,852.90 available. I had three pending withdrawals totalling NZ$7,500:
• NZ$6,000 – Credit Card Cashout
• NZ$366 – Credit Card Cashout
• NZ$1,134 – Bank Transfer
This left approximately NZ$27,352.90 in my account.
I was a VIP customer, yet my withdrawals were repeatedly delayed. RollXO’s terms state that VIP players are intended to receive faster withdrawal processing where the payment method allows it. Their general terms also refer to a 72-hour hold where identity verification is required. (RollXO)
Despite my VIP status and the significant amount of money involved, I experienced delays beyond what I understood to be the normal withdrawal timeframe.
More importantly, while these withdrawals were pending, I explicitly contacted RollXO and requested a cooling-off period until my withdrawals had been processed and received.
I was trying to stop myself from continuing to gamble and protect the money that remained in my account.
Despite this request, my account remained active and I was able to continue gambling. I subsequently lost the remaining NZ$27,352.90.
To be clear, I accept that gambling involves risk and that I am responsible for my decision to gamble. My complaint is about what happened after I specifically asked RollXO to restrict my gambling activity.
I have retained screenshots, withdrawal records and correspondence supporting my complaint.
I have now raised the matter with the relevant regulatory authorities and am seeking an independent review of RollXO’s handling of my cooling-off request, withdrawals and responsible-gambling procedures.
I am posting this review so other players can be aware of my experience and make an informed decision before depositing substantial amounts with RollXO.
I would like RollXO to properly explain:
* Why my withdrawals were repeatedly delayed despite my VIP status.
* What caused the withdrawal delays.
* Why my cooling-off request was not implemented.
* Why I remained able to gamble after specifically requesting a cooling-off period.
* What responsible-gambling assessment or intervention was carried out.
* Whether RollXO accepts responsibility for how my account was handled.
I am requesting a fair resolution and reimbursement consideration for the losses that occurred after my explicit cooling-off request.
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