Sportaza Casino – generel debat (side 2)

Til at begynde med anmodede jeg om en tilbagetrækning, som ventede i omkring 10 dage. Senere kontaktede virksomheden mig og informerede mig om, at tilbagetrækningen først ville blive foretaget efter at have bekræftet min konto. Da jeg anmodede om kontobekræftelse, stødte jeg på problemer med virksomhedens verifikationsvejledning, hvilket resulterede i yderligere 4 dages ventetid. Efter at have løst dette problem, sendte jeg dokumenterne og ventede yderligere 6 dage. Jeg blev så igen kontaktet af firmaet, med besked om, at der var pillet ved mit kontoudtog, selvom jeg havde downloadet det direkte fra bankens system. Endelig var jeg i stand til at verificere min konto, idet jeg troede, at problemet var løst, og at betalingen kun ville være et spørgsmål om tid. I dag er dog sidste hverdag, og betalingen er endnu ikke foretaget. Hvilket forfærdeligt kasino!

Jeg vil gerne udtrykke min dybe utilfredshed med de tjenester, som denne bookmaker tilbyder. Siden det øjeblik, jeg besluttede at tilmelde mig, har jeg stået over for en række problemer, som desværre har overskredet enhver rimelig frist.

Den 23. i denne måned fik jeg den ubehagelige overraskelse at støde på et virtuelt miljø fyldt med problemer, der ud over at kompromittere min brugeroplevelse resulterede i skader på mit mentale helbred. Forsinkelsen i at bekræfte min konto og efterfølgende hæve mine gevinster har været et reelt slag for den tillid, jeg oprindeligt havde til denne platform.

Den stress, der genereres af denne situation, er umådelig, og manglen på engagement fra Casino Sportazas side er tydeligt. Det er værd at nævne, at da jeg undersøgte væddemålshuse, stødte jeg på klassifikationer, der peger på, at det er det værste i sektoren, ifølge anmeldelser fra websteder med speciale i kasinoer.

Jeg kan ikke undlade at nævne forsinkelsen i tilbagetrækningen af midlerne, hvilket kun understreger min frustration. Jeg anmoder det ansvarlige team om øjeblikkelig handling for at løse disse problemer og genoprette min tillid til denne bookmakers integritet. Ellers vil jeg være tvunget til at lede efter mere pålidelige alternativer, der er forpligtet til brugertilfredshed.

Thank you for describing your situation more. According to what I have learned, you went through verification after some time, which of course must be successful before you try to get your money. 

However, I see that you still can't get your money out, which is quite strange. Did the casino give you a reason since you've already verified ? 

Anyway, does your case concern sports betting or did you play any slots? 

Godnat. De undskylder ganske enkelt og konstaterer med en respektløs holdning, at betalingen er forsinket. Jeg har deltaget i kasinospil og sportsvæddemål, men jeg har annulleret udbetalinger tre gange på grund af for store forsinkelser, hvilket har gjort mig utålmodig. I går annullerede jeg udbetalingen af 1000 reais, da jeg ikke længere har tålmodigheden til at håndtere dette casino.

For ikke at nævne hjemmesiden er et rigtigt rod; Den afslutter hele tiden sessionen af sig selv, uden nogen handling fra min side. Undgå venligst dette casino for enhver pris, det er en forfærdelig oplevelse. I dag har jeg hovedpine på grund af den enorme frustration, som Sportaza-hjemmesiden forårsager.

So, if I'm not mistaken, now you prefer to lose the money instead? I believe it must be painful, but on the other hand, that money is yours, right? Is there any chance you would reconsider the options?

Set up the withdrawals again and focus on the complaint. Needless to say, that casino with such a score should be able to cooperate far better, if you ask me.

Kære samfund,

Jeg vil kort forklare mit problem. Jeg har en konto, hvor jeg har indbetalt €10.000 og har i øjeblikket tjent et plus på €85.000 gennem væddemål og casino (primært BJ). Da jeg allerede havde spillet der før, var min VIP-status 5, og jeg var i stand til at udbetale €1.500 pr. dag eller €20.000.

Efter at have udbetalt €35.000, var min VIP-status nu reduceret til 1 - på trods af min meget høje omsætning (ca. €1.000.000 alene i kasinoet siden begyndelsen af året)

Hvilket betyder, at jeg nu maksimalt kan udbetale €7.000 pr. måned (€500 pr. dag), hvilket efter min mening ikke virker berettiget i betragtning af salget. De relevante passager i vilkårene og betingelserne giver bookmakeren et stort spillerum, men efter min mening vil en mere detaljeret forklaring af VIP-status være nødvendig, fordi de, som i mit tilfælde, klart er på bekostning af kunden.

Så mit spørgsmål er, ville det være værd at klage til dig? Giv venligst feedback og tak for din service.

Hello, I see that your post is mostly about the withdrawal limit. 

However, as far as that is concerned, since the casino has Terms and Conditions and your VIP status is no longer at level 5, I'm afraid the casino has the right to do such a thing. 

Of course, I understand that this is not pleasant and it will be difficult to withdraw with such a limit, but we probably won't be able to do much about it. 

Anyway, did the casino also tell you why your VIP status changed and also your limit? 

Nej, egentlig ikke, jeg accepterer, at det bare tager længere tid (7.000 € pr. måned er ikke et lille beløb) - det eneste, der stresser mig, er de dårlige oplevelser med denne ejer (så længe jeg får mine penge, gør jeg ikke 't care), men det er sikkert tilfældet for mange bookmakere/kasinoer som dette, da der er mange negative kommentarer om alle casino operatører, uanset om de gør næsten alt rigtigt.

Med hensyn til dit spørgsmål, nej, jeg fik ikke en forklaring, på trods af at jeg spurgte via e-mail. Den eneste faktor, der har ændret sig i ugevis, er, at jeg ikke har foretaget en indbetaling (omsætningen er relativt høj - både casino og betting).

Hello there. I do understand your concern, in my opinion, though, the casino really could give you an explanation about the changing of your VIP level.🤷‍♀️ At least there is no problem with the withdrawing until now, right? Hopefully it stays that way, and, please, let us know if anything changes.

So how do you actually get to that high VIP level, anyway? Is it just by making deposits, or is there also other ways included? 🤔 Also, if you are interested, you could write a user review about your experience at this casino, so maybe it'll help other players, to now what they could come across to if playing there. To do so, just click/tap on this link. 😉

God dag.

Jeg modtog denne erklæring, det kan ikke være rigtigt, at jeg spillede mindre, snarere mere (salget hos BJ nåede nogle gange 6 cifre om dagen, i hvert fald i weekenden - men det var kun en lille op og ned), og jeg vil ændre dette baseret på platformens strategi (Den bagtanke er, at hvis du holder spillere på hjemmesiden længe nok med deres gevinster, vil de gamble deres gevinster væk igen).

Jeg går ud fra, at systemet "erkendte", at jeg som spiller indbetaling = udbetaling og derfor VIP LVL 1. Jeg modtog niveau 5 efter en indbetaling på ca. €25.000 (ingen udbetaling). Bagefter indsatte jeg yderligere €10.000 -> siden heldet og ca. siden udbetaling = €35.000 VIP LVL 1.

Hi. If I understood correctly from the translation of that email, in my opinion, what they meant, the lowering of your VIP level is related to you not depositing anymore. Try not let them to influence your decision, though. Are you going to try and ask to submit the form to higher your withdrawal limits, as they recommended? 🤔

korrekt. Jeg vil bede VIP-tjenesten om at øge min grænse, men jeg ville blive overrasket, hvis det virkede (men det er et forsøg værd).

Hey. That sounds ok to me, you should try that, in case it'll work, so you would be able to withdraw the money faster. Let us know, please, how it goes.

Efter at have spurgt, er min saldo sandsynligvis for høj... det betyder, at hvis jeg taber meget, kan jeg anmode om en ekstra udbetaling eller ændre udbetalingsgrænserne.

Hey, sorry you have to go thru all this, really. So are you just gonna be patient and wait to get the whole amount slowly out from your account at the casino? I hope everything will work out well for you. If you need any help, just let us know please.

Be very careful with this casino. I am not playing here anymore! When you try to deposit money using a card, they charge you double the amount. The first payment goes through automatically (because the bank already knows this source), and the second payment usually has some weird name for the company that charges you and asks for verification. Since you have just asked for a deposit of 50 euro, you get a notification to accept and since you have just asked for it you press accept! Only after that did I see that the first charge of 50 euros went through and that there is a second simultaneous charge of 50 euros that you approved because you thought that it is from the casino, but it is not, it is from a scamming location! Since you pressed approve to your bank you can't get you money back! When you ask the casino what the second charge is, the casino doesn't know! But the charge is at the same time and the same amount! It is too good to be true. This is a big scam; be very careful with this site!!! I would not suggest you to play at all! They have found a very clever way to scam people! Maybe this scamming method exists in other casino's so be careful with this tactic!

Hello and thank you for sharing your experience, which really is an unpleasant one. After reading the whole post, I can not be sure, if all this could be the fault of this particular casino, to tell you the truth. 🤔 It actually seems to me like a very sophisticated scam, I could say. This is because the card is best abused at the moment when you actually pay something with it, as was exactly your case. Have you tried to get in touch with your bank, regarding this? Maybe you should try to report it as a misuse of the card, because if you have actually confirmed it in the online banking, then it will be difficult to prove that it was not an intention. Do you know, what I mean? Talk to your bank about it and let us know, please, how did it all go, because I really would like to know the outcome.

I have talked to the bank, reported it, and canceled my card right away!! I told them all the story! However, the bank can't do anything to return my money! Because I pressed approve for the charge! And then I figured out how big and sophisticated SCAM it is! Thank God it was a small amount for me... but I want to warn other players to double-check when they get a notification from their card and not right away, even if it is the exact same second and the exact same amount, don't press approve, triple check!!! Even though how to check, because when you try to charge in the app you can see only the approval page and can't see your balance or if there is another charge already at the moment! It is a very sophisticated SCAM! This casino should have been closed yesterday! This is too serious!

I am sorry, that you can not do anything about it, really. Unfortunately nowadays there is too many, so called, scams around us. You are right, that everyone needs to be really careful, and thank you for you concern. When it comes to the casinos fault in this particular case, though, I wouldn't be so sure about it, and don't want to point fingers here, without any prove. Therefore I hope all the players will take the best precautions and will be careful, as you said.