Sportbet.one Casino – generel debat (side 6)

Spilleautomaten brød sammen i bonusspillet, da jeg havde vundet STORE gevinst (€600,00).

Selvom de havde indgivet en klage og vedhæftet alle skærmbillederne, refunderede de mig ikke engang alle de penge, jeg oprindeligt havde indbetalt på spilleautomaten (kun et par euro!!!).

Som en undskyldning krediterede de mig €20,00 i bonusspil. Jeg tabte det hele på 2 minutter!

Deres begrundelse? At de ikke har noget med det at gøre; det hele afhænger af udbyderen.

Virkelig? Men jeg underskrev kontrakten med dem, og klausulen understøtter min påstand.

Det grundlæggende problem er, at både udbyderne og spillesiderne ikke kontrolleres, sådan som de får os til at tro!

I can see why that answer doesn’t feel very satisfactory.

If the casino only told you that the result "depends on the provider" without giving any clearer explanation of what was actually checked or why the €600 was not credited, then I think it’s reasonable to question it.

Players usually won’t have direct access to the provider’s internal game logs, so the important thing is whether you have convincing evidence from your side, for example screenshots showing what happened during the bonus round, the approximate time of the game, and any communication with the casino about the incident.

If you have that and the casino still isn’t giving you a proper explanation, I would consider submitting a complaint so our Complaints Team can review the case and ask the casino for the relevant technical information from their side.