Spybet Casino – generel debat (side 4)

Som sagt, jeg mistede alle mine penge.

I see, and I understand where this feeling comes from. A week is quite a long time; however, when a player wins big, it could be the reason for certain delays. Well, it is not certain what happened or why, and I get it must be difficult to accept.

Let's say that if you ever have a similar experience, which I hope you don't, we might be able to help if you don't lose the money for more than 14 days as a start.

Simply put, there are things we can do for you, but they all take time.

I'm sorry it ended like this.

Hej alle. Klage vedrørende Spybet Casino. Vandt en jackpot på €10.000 den 9. februar. I dag annullerede de og spillede de sidste €500 væk. Det er umuligt at få en udbetaling. Bare undskyldninger og tomme løfter. Hold dig væk fra dette kriminelle etablissement.

Hello, I get it must have been hard... Well, if there are still some winnings left on your account and the casino is not meeting announced withdrawal limits, you may consider complaining. Let me know if I understood the events correctly; please, maybe there is something Casino Guru can do about it.

Hej. Tak for svaret. Jeg ville bare advare andre spillere om dette casino. Jeg arbejder allerede på et andet. €2500. Det har været under "behandling" i en uge nu. Høfligt, men går kun i stå. Og annulleringsknappen blinker altid klart. Og ja, Spybet overholdt ikke udbetalingsgrænserne. Det blev endda rapporteret som en eskalering. Men jeg spillede det hele væk alligevel. Ikke casinoet. Casinoets opførsel er lurvet, men jeg spiller stadig.

Hej Robert

Hi Robert.

I got it; just in case you ever need a backup, do not hesitate to reach out or complain directly.

Hope you're going to collect more positive experiences, though. 🙂

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Hej, jeg vandt turbo slots 81 spin+ bronze jackpotten på casinoet her, men spillet crashede efter sejren og gav en fejl, og da jeg vendte tilbage til spillet, blev der ikke tilføjet nogen gevinster til min konto. Tak, her er gentagelsen.

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Åh, det ville irritere mig, selvom jeg ved, at nogle gange opstår der bare tekniske problemer, og der ikke er noget, man kan gøre ved det.

Har du prøvet at kontakte casinoet og forklare situationen for dem? Hvis ja, sagde de, at de ville undersøge sagen, eller fandt du ud af noget? Det ville nok være det første, jeg ville gøre, og vente på en forklaring.

Goddag, jeg prøvede at kontakte casinoet, og i en uge bliver de ved med at fortælle mig det samme igen og igen, at det bliver løst, og der stadig ikke sker noget.

Der er mulighed for at indgive en klage til os, men uanset hvad, hvis casinoet undersøger det hos spiludbyderen, bliver vi også nødt til at vente på det. Det vigtige er, at de rent faktisk gør det.

Jeg overlader beslutningen til dig, men vi må være tålmodige.

og hvordan kan jeg indgive en klage til jer? Jeg har ventet i mere end en uge, og der sker ingenting, hvor lang tid kan det tage?

Her er et link , hvor du kan åbne den, og her er en guide , hvor du kan finde ud af, hvad du kan forvente af en klage.

Jeg kan ikke sige præcis hvor lang tid det tager, det burde casinoet kunne svare på. Men jeg synes ikke, at en uge er voldsomt lang tid.

Anyone else who also played at spybet Casino(novaforge ltd)? I have recently noticed they have shut down operation. I have loads of money that still needs to be withdrawn. What is the chance i will get my money or will they disappear? 

i had a look at casinosecrets.lol, but only found kingmaker, playzilla, vegasino. Who is i believe related to spybet as i dealt with the same VIP managers across al 4 platforms. It seems that there is absolutely nothing to be found about spybet on casinosecrets.lol.

Any advice or assistance is welcome. Thank you in advance.

Anyone else who also played at spybet Casino(novaforge ltd)? I have recently noticed they have shut down operation. I have loads of money that still needs to be withdrawn. What is the chance i will get my money or will they disappear?

Hello, that's a fair question and certainly a surprise from the operator; yet, in my opinion, it's crucial to get in touch with support as informed. Based on their response or course of action, we can conclude what's likely to happen next.

Hi Radka,

I have emailed them on the 8th of October and no response as of yet and the VIP manager does not reply to my messages.

So i am still patiently waiting for a reply from them.

I would also like to ask whether Casino Guru has come across similar situations in the past where an online casino shuts down its operations, informs customers that they should email support if they have outstanding funds, but the customers never end up receiving their money.

Just to clarify, I do not have any pending withdrawal requests. I had a substantial balance of €66,761.25 in my SpyBet account when the casino announced that it was shutting down. I have screenshots showing my account balance as evidence.

I would be particularly interested to hear from anyone who has experienced a similar situation, or whether Casino Guru has handled complaints involving casinos that closed under these circumstances and failed to return customers’ remaining balances.

Thank you in advance for any information or advice.

Hi Will96,

You know we have many experiences with casinos whose business was shut down without prior notice or with casinos that keep accepting new registrations and deposits while the rest of the page is dead. However, I would not go that far, since we do not know the details just yet.

It's fair to say that we don't have special skills in collecting withdrawals from closed casinos; our mediation relies on communication, which is in most cases not possible when the brand is no more active. Just as I said, though, I would not go that far ahead just yet.

What we already know is that the casino is unfair and problematic with specific withdrawals. Your previously unresolved case helps, by the way. I mean this one 👈 To be honest, to me, it seems like the casino won't particularly allow you to withdraw; otherwise, we would have a forum and complaints full of other players with delayed withdrawals, or at least someone else would complaint too. This is really a weird situation but I would definitely stop deppositing in this casino, if I were you.