Starz Spins Casino – generel debat (side 3)

Given how extremely challenging it has become to have loyal and depositing players around, I just can't understand the lack of responses or, generally speaking, the lack of motivated support. What else should the player expect when withdrawing? In my opinion, KYC or withdrawal is the best time for the brand to demonstrate its effectiveness, ensuring that people have no reason to look elsewhere. Well, I hope you win this soon. I agree, local government-issued documents are not your call, and this verification is getting pretty nasty if you ask me.

i think this is definitely a management decision and not poor performance of support employees. they prefer to "rob" you once try to make you angry and lose your winnings by playing them again rather than complete the kyc and cash out process smoothly and return back to the site as a happy player. i will try as much as i can to get this money cause its a pretty good win, if it was 300-200-100$ i might have played them back and never visit the site again , but 5k $is too much to make them such a gift. i have the complain in casino guru active, i will get my new id and if nothing happens i will file a complain in anjouan gaming authorities as a last chance.

Okay, I understand this is your opinion and I respect that. I would not go that far myself, but I guess it does not matter.

However, it's perfectly reasonable to take the winnings and then turn away. Sure thing.

Let's hope it won't take any longer because, honestly, Anjouan is not very helpful either, as far as I can say.

anyway i received and sent them my new id ,

i hope sooner or later they will accept it.

I prefer sonner... I mean, thank you for the update. 👍

Have some one managed to withdraw?

no i m waiting from 20th august to do the kyc they delay and denied my legal Greek id

i got a new type of id and now waiting

wbu ?

Im sorry for you brother. I hope you receive your money but that raises concers you have waited for so long. I hope casinoguru is there to help us.

And answer to your question:

Nope, waiting from 2.9, i didnt even know did they accept my KYC (I did send valid documents though) when i asked if they have a system to putmyself to break so i dont play my money i won, because of long waiting KYC time. So now i dont even have account they banned me after that because i have addiction they claim.

they claim you have addiction and they dont pay you ?

they banned you and they dont give you your money?

i sent valid documents too (just i had the old type of id which is valid in greece till sep 2027 and 100% valid i have done with that kyc in every casino) however to speed up the proccess i got the new type of id.

i m waiting 3 weeks to cash out and still no info and no answer from their support , never had happened that to me at the past.

Hello, perhaps it's wise to keep in mind the forum is a place for talking, and that's basically all it is. So even though I understand where this question comes from, I guess it is also obvious that rating cannot be changed solely based on forum posts.

Once properly investigated, though, the casino can address the ongoing complaint, ensuring a fair and transparent process that will lead to a conclusion.

The case is publicly visible, and you can keep track of that if you like. I, for example, saw no mention of problem gambling in this particular case, but that is irrelevant because the mediator in each case oversees the entire process directly.

im on the 9th business day after resubmitting my documents and total 31 days since i won the amount at the games and not even an answer from casino

Hey, there. So it isn't over yet, is it? Oh my, I honestly thought the KYC was complete and the money had been paid when I saw this thread on Friday. But that is my fault; I did not look at the complaint.

Seriously, I believe there is no point in saying anything else on my end because casino support should handle at least the direct communication aspect with you as a customer.

yes its very frustrating, its the 1st time i face it,

we all know some casinos may delay a cash out for many reasons , but its different to wait 3-5 days and totally different to wait more than 30 days to get the money you won

my last hope is casino guru complaint and if nothing happens final step a complaint to anjoaun gaming autorities,

i hope my complaint here will be enough even with a huge delay to get my winnings.

they never answered me,

they only email i got from them is we reject your document( my old id which is 100% legal till sep-2027) and to speed the things up i got my new id, in which they have no step to reject it and im currently on 10th business day after 2nd re-submit with 0 answer or update from them

i visit live chat every day i tell them to inform account teams regarding my kyc they say will inform them but nothing happens 😂

I would go further and say that it's already quite insane. Even though you went through the process of getting the new ID, while the older one is still valid, nothing has changed. Radio silence.

I wonder what is causing such big trouble here; it makes so little sense to me.

Well, I know Veronika is out of office but I still hope the casino is going to communicate and help resolve this.

Hi Radka,

Quick question regarding my open complaint:

If I file a formal complaint with the licensing authority (Anjouan Gaming Authority) while my dispute is still active on Casino Guru, could this create any issue or conflict with the mediation process here? Or is it okay to proceed with both in parallel?

I just want to make sure I don't compromise my Casino Guru case in any way.

Thanks for your guidance!

Hi, that's a very fair question.

I'll try to think about it aloud for a moment.. I would say that submitting a complaint request to AOFA may not be that super quick or perhaps easy, unless you already know which official ADR should rule the case, for example. This may still eventually allow time for the first complaint to finally reach a usable stage. Furthermore, in the event of unresolved complaints—though I'm not saying this will happen—my colleagues specifically recommend lodging the complaint with the licensing authority.

In my opinion it shouldn't be a real problem.

Still, let me ask my colleagues, I mean, just in case. I'll get back to you.

It was pretty quick. Basically it depends on how my colleagues consider the regulator's qualities. AOFA is certainly below average; I was informed that in some cases we decide not to respect the ADRS ruling, which was completely in favor of the casino. That was "EGIS."

So, in this case, I'd say it's fine, and I'm sorry to say that AOFA is at least when it comes to my colleagues' experiences considered as a weak license.

Thanks for the help,

i m so shocked from this casino i guess i will never test a new site again 😂

i will only play in Greek casinos licensed by Greece laws and 5-6 outside Greece i trust them from the past

i now understand why they don't even care if i file a complaint to anjouan authorities.

Anytime.

I still can't believe that a casino with such a high rating, which indicates that we have only had positive experiences with complaint resolution, can perform in this manner.