Tangiers Casino – generel debat (side 3)

Hej Radka, tak fordi du videresendte min e-mailadresse.

De tog kontakt, hurra!!! og har tjekket min konto, samme 2x og

er kommet til den konklusion: ja, kontoen er spærret. (Ja???)

Jeg bør kontakte sikkerhedsteamet, tak.

For fuldstændighedens skyld er her mailen:

Hej,

Tak fordi du kontaktede os,

Vi har dobbelttjekket din konto og kan se, at den faktisk er deaktiveret i øjeblikket. Kontakt venligst security@tangierscasino.com for at kontrollere status for din konto og for yderligere hjælp med din anmodning.

Med venlig hilsen,

støttegruppe.

Ja, så venter vi på svar.

Jeg holder dig orienteret, farvel

Hello there,

well, I think that it's very unfortunate that the error message says something like "under the maintenance" if the account has been actually blocked. 🤔

So, let's wait 😀 again - thank you for the update.

Hej Radka,

Efter at jeg havde lagt lidt pres på, fik jeg følgende svar:

TNG feedback!!!

Carmen Ons, 09/07/22 11:53

Hej,

Tak fordi du kontaktede os.

Vi har gennemgået din konto og vil gerne informere dig om, at den er blevet lukket på grund af flere uoverensstemmelser fundet i den. Bemærk venligst, at denne afgørelse er uigenkaldelig.

Vi ønsker dig held og lykke i fremtiden.

Nå, hvad siger du? EN UTROLIGHED!!!

Også en mulighed for ikke at skulle udbetale en vundet bonus.

Jeg synes, at denne casinoudbyder slet ikke lever op til din vurdering.

Sådan behandler man ikke kunderne.

Jeg er nysgerrig efter din mening.

Venlig hilsen Goodfeel

Hello,

Since I have no idea what inconsistencies were found, I would suggest submitting a complaint (just click here)

I agree that this is not the proper way how the casino should deal with such a situation. The whole time we thought that the casino suffers some technical problem so you could not access your account and now it turns out that your account has been closed for some reason. It's quite confusing, I'd say.

So give our Complaint Team a chance to check this issue, please.

I have still not recived a reply to my complaint i have waited 8 days

hej, jeg har også indgivet en klage. Lad os se, hvad der sker.

meld mig tilbage

Hej Radka, jeg har indgivet en klage. Lad os se, hvad der sker.

Hello,

actually, you have, kindly check your complaint again 🙂.

Natalia just asked the casino for more details concerning the withdrawal.

Hello,

kindly provide information about the bonuses you took and the KYC procedure, please. Just click this link to do so.

Thank you.

Hej Hehe 0505, vi har modtaget svar fra casinoet.

Den lyder som følger:

Hej,

Vi håber, at denne besked når dig godt!

Bemærk venligst, at kontoen overtræder punkt 2.1.12 i vores generelle vilkår og betingelser. Hver bruger må kun åbne én brugerkonto. Brugen af mere end én konto pr. fysisk bruger er kendt som "multi-accounting", hvilket er strengt forbudt. Ved opdagelse af en bruger med flere konti, vil alle tilknyttede konti, der er knyttet til brugeren, sammen med alle transaktioner på de flere konti, blive afsluttet med det samme. I tilfælde af at Tangiers Casino har rimelig grund til at tro, at registreringen af disse flere konti er svigagtig eller svigagtig, kan Tangiers Casino blokere regulært spil eller turneringsspil og/eller præmiefordeling.

Skulle du have brug for yderligere hjælp eller information, så tøv ikke med at kontakte os, vi er her for dig 24/7.

Med venlig hilsen,

Tangier kasino

Et spørgsmål: har du også registreret dig hos forskellige online casinoer?

Ved du om dette er forbudt?

venlig hilsen Feelgood

Has anyone had major issues with the withdrawal process? 9 weeks i have been tryin to have 1 small withdrawal made, every week they decline and give a new reason. my account has been verified more than 5 times, the documents they have asked for on separate occasions are: ID, Proof of Bank account ownership, CC voucher, Proof of address, then they asked for a selfie of me holding said ID and CC , ands then asked for another Bank statemen to proove Address along with 1 current bill, i hagve provided all this over the course of 9 weeks i got declined again !! and now they asking for proof of income ! i feel like they are intentionally prolonging this process , curious if anyone else is having these issues. I will add that in the PAST i have made withdrawals without issue,m but this most recent one seems to be dragging on and im not Keen on staying a member of Tangiers !

Hello shamdore, I am sorry you having difficulties with the casino. What you describe is long and annoying process for the players, but in some cases casinos require many documents. But in this case, as you wrote they are doing such a long verification for small withdrawal and still on and on.

Anyway, when you struggle so long, I would submit a complaint here on our website. There you can describe the situation with all details. Some of our complaint team representatives will take care of you. Complaint is simply the best way to approach it, as it gives room for comparing evidence and possible debate with the casino. Complaint is not a bad thing and it is good to be used.