The Pokies Casino – generel debat (side 3)

Hi im really unsure I've decided they just have it in for me for some reason do you have any advice on who I should contact because now they will not even pay me my cashback there has to be a law or something regarding that surely.

They will not reply to me via support chat or via email.

Well, I understand you’re looking for someone who can resolve this for you. But looking back at what we’ve discussed, I honestly don’t think anyone outside the casino can secure particular bonuses or benefits for you.

We haven’t found a clear description of the bonuses or perks you’re supposed to receive as you move through the VIP levels. Without a specific promise to refer to, it’s difficult to challenge the casino over what it has offered you.

I hear you, but I’m not sure that escalating this will get you the result you’re hoping for. Unless the terms promise particular rewards, the casino may decide which bonuses to offer. A clearly explained VIP or loyalty programme would at least make it easier to know what to expect.