I requested a withdrawal after i made some loss on tikitaka. Yesterday I received a mail saying my withdrawal got cancelled, and when i wanted to login, it said my account is under review. What exactly does that mean? Did they ban me?
Hi, did the casino ask you for any documents? Did you play with a bonus, or did they explain why your account is under review? Did they say how long it would take?
Jeg indbetalte her for første gang i starten af januar. Jeg tabte min indbetaling. Med den næste indbetaling opnåede jeg en lille gevinst på 260 euro, som jeg hævede uden problemer. Derefter foretog jeg et par tabende indbetalinger mere. I slutningen af januar modtog jeg en slags VIP-bonus fra dem for en indbetaling på 500 euro. Jeg vandt ret pænt og omsatte indbetalingen i henhold til omsætningskravet. Efter omsætningen var overstået, havde jeg en saldo på over 10.000 euro. Den første dag i februar foretog jeg den maksimale udbetaling til Skrill, som var 800 euro - I de følgende dage foretog jeg også to andre udbetalingsanmodninger på 800 euro. Nu er der gået mere end to uger siden udbetalingerne, og jeg har ikke modtaget pengene. Jeg spurgte, om de havde brug for nogen dokumenter, hvortil svaret var, at der ikke er behov for at sende noget på nuværende tidspunkt, men de vil bede om dokumenter, hvis det er nødvendigt. De forklarede forsinkelsen som en rutinemæssig kontrol, som altid udføres, når der er tale om større gevinster. Jeg forstår behovet for at udføre kontroller til en vis grad, men disse kontroller tager bekymrende lang tid. Det er nu 19 dage siden den første udbetalingsanmodning.
Good day to you and congratulations on such a nice win. I, for example, understand that routine checks are normal, but to me, it feels odd when a casino has been "investigating" the account for longer than two weeks without even asking for documents. Would be great to know what exactly they have been checking for so long.
How about you complain to my colleagues? We established a very dedicated team of mediators who willingly help resolve similar situations through communication involving both sides—the players and the casinos.
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I'll gladly provide details; let me know what you think, please.
Hello l have had issues with different amounts through Tikitaka casino where l asked them to close the account they didn’t and l have bank statements showing mutiple companies and different payment amounts. Which is difficult as l am trying to explain to a company why the amounts are showing as diff companies Monza bank has managed to block transactions now not before l got in a mess
Hello, I would like to focus on the most pressing matter, if you do not mind. As far as I can conclude, you asked the casino for the permanent account closure, but the request has not been carried out.
So, in order to get the full picture here, can you kindly specify how exactly you formed the request and how you informed the casino, please?
I noticed an abandoned complaint submitted last year; is it somehow related?
"The player from the United Kingdom was trying to understand the various amounts related to his deposits at Tikitaka, which appeared to be broken down into multiple companies on his Monza bank account. The Complaints Team attempted to gather more information from him, but due to a lack of response to multiple inquiries, the investigation could not proceed. Consequently, the complaint was closed, although the player retained the option to reopen it in the future should he choose to engage further."
En meget dårlig oplevelse med en bankoverførsel, jeg foretog. De føjede den aldrig til min konto. Jeg vedhæftede og sendte bevis for overførslen, der viste, at den kom fra min Banco Estado-konto, og jeg ventede to dage på, at de gennemgik den. Så svarede de, at pengene var annulleret af min tjenesteudbyder, hvilket er umuligt, fordi pengene aldrig blev returneret til min konto, og jeg har ingen e-mail med disse oplysninger. Så jeg fik ikke mine penge tilbage. Jeg stoler ikke på dem. JEG ANBEFALER DEM IKKE.
Have you contacted your bank regarding this, please?
Hej, jeg spiller fra Chile, og den måde vi har fundet ud af at foretage udbetalinger på er i ETH-kryptovaluta.
Hvis du er heldig, tager det 24 timer, men de har betalt mig for alle 3 udbetalinger, jeg anmodede om.
That's fine; I'd say that's how it should be. But it would probably be best to specify which casino we're talking about.
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