TikiTaka Casino – generel debat (side 8)

Hello,

Based on my personal experience with similar situations, the correct procedure is heavily dependent on how the casino defines it in their terms. Sometimes contacting customer support via chat is not enough. In such cases it is crucial to push but as I said, in accordance with the rules. Yet from what I saw in the few user reviews, you had little chance...

"They don't cancel the account when you request self-exclusion, although the terms and conditions state that they do so within 24 hours

The live chat doesn't work, they repeat the same information over and over again, asking for patience and that they'll get back to you, but they can't do anything else

There's no possibility for the user to cancel the account, suspend it, whatever"

To be fair I imagine then when someone feels the urge or is struggling, thinking clearly or straight becomes a secondary problem to deal with. 🙁 Thus, I just want you to know that, from my perspective, casinos should approach each communication regarding potential gambling problems with care.

If the player follows the necessary steps and the account remains open, something is very wrong, and you should complain. Our mediators will go through your screenshot, gather some more details and then we shall see whether there is a way to find a fair resolution for you.

I hope you like the idea; complaint form is here 👈

Will you try it out?

In my opinion, this casino obviously lacks working support, which is not a positive sign at all. However, I would love to believe you won't come across complications requiring support action and the money will arrive!

Let me know how you progress, please.

Nothing yet.

I feel incredibly stupid that I deposited such an amount of money on this website and I don't think I will see any of those winnings. But at this moment there is not much I can do besides waiting, right?

Update:

This arrives in my mail:

How can there be a delay at my payment provider when I made a withdrawal in Bitcoin? 😅

De er svindlere. Åbn ikke en konto her. De har stjålet fra mig på flere måder. De udbetaler ikke hævninger. Jeg har klaget i chatten i to uger over ikke at blive krediteret for et fodboldvæddemål, jeg vandt, og det nytter ikke noget. Kopiér og indsæt beskeder og ingen løsning. Hvis du vinder, kommer de efter dig! SCAM.

Oh my,.. that's indeed sort of an epic fail. Saying the payment provider is responsible—well, what can I say?

However, don't be so hard on yourself, please. It seems that more players have recently started playing on this site, so I believe we will soon understand the casino's intentions. In the past, there were at least in my opinion, not so direct feedback to work with. 🙁

Despite my wish to remain optimistic, the flags have been raised...

I saw your complaint too. Thank you for trying to warn the others; let's hope we can still find leverage to explain the possible consequences to the casino management. I'm sorry we have to respect the 14 full days rule for withdrawal, though...

Ja, jeg har indsendt klageformularen. Lad os se, hvad vi kan gøre...

De svarede på min e-mail og fortalte mig, at de lukkede min konto for ansvarligt spil. Dagen efter talte jeg med en agent via chat, og de åbnede den igen for mig... For jeg havde stadig en vis saldo, og de fortalte mig, at jeg ikke kunne hæve noget, hvis jeg ikke åbnede kontoen. Til sidst tabte jeg €350.

Der er ingen løsning på dette. 🤷🏻‍♂️

Jeg har været her siden den 30. marts og har indgivet en klage til Viperwin siden den 5. april. Jeg har tabt en masse penge, og nu refunderer de ikke mine hævninger. Jeg har i alt €3.550,17 i mine midler. Jeg er desperat, og det har givet mig mange problemer. Jeg ved ikke, hvad jeg skal gøre længere.

Da dette er et kasino uden licens, er det så muligt at indgive en klage? Ved du, om der kan indledes en retssag mod Tiki Taka? Det er klart, at de ikke fungerer ærligt og ikke er lovlige.

Til ECOGRA-organisationen og DGOJ.

Hopefully, together we will find a solution, though.

As I wrote before, please stop spamming this forum with your posts regarding another casino and wait for your complaint to move forward.

Ja.

Men jeg ser ingen grund til at slette min tråd om bonuskrabbekasinoer og andre brugeres oplevelser.

Please try to stick to one thread. I know that it must be frustrating for you, but there is really no reason to write all over about the same thing. There is a bigger chance our users will read all about it in the official thread of the casino for sure.

Nå, jeg indgav en klage den anden dag, og jeg venter på svar. Ved du, hvor lang tid det tager dine kolleger at svare? Tak.

You just need to mind the timer on your complaint, please.

Unfortunately, we have hundreds of complaints we have to deal with every day.

That is great you received it even though it took so long.

Have you thought about filing a complaint here so our team could try to speed up the process for the rest of your money, though?

What is the maximum limit you can reach to withdraw at once?

At first they said 500 euro. I asked again and now it's 800.

I only did one withdrawal so far. But it's possible to make a new withdrawal every day. But i won't be surprised of there is a maximum per week or month.

I could make a complaint, butthe waiting must take more than 14 days, right? It was now 'just' 10 days.