Hello,
Indeed, the information is correct; however, you are free to submit the complaint at any time. Additionally, once the complaint gets approved, despite those 14 days not yet having run off, the casino is notified about the matter. In my opinion, sometimes even a notice may help.
Don't worry, we will take a look at you here on the forum. Ok?
I made 3 new withdrawal requests last week (none of them were received). If they pass the 14 days I will make a complaint.
More than 3 withdrawals at the same time are not possible, so I guess it will take weeks before I get my money, (If I even get it)
Oh,.. well, that's not very convenient. I was hoping the complaint won't be necessary, so I will stick to that wish and let's see what this casino is capable of. As I just realized, its Safety Index has dropped significantly, so I would start looking for other places to play...
Still, this is not the end!
Okay, jeg kan se, at behandlingen af kravet går lidt langsomt. Jeg ved det ikke. Jeg har sendt flere e-mails til Dominika, men jeg forstår, at hun må have meget travlt.
Yeah, our whole complaint team is really busy, but we always try our best, of course.
Just a little info so you can understand what busy means: Dominika has around 100 complaints she deals with actually.
Thank you for your understanding. And do not worry; she will inform you soon about what to do next.
Still none of the 3 withdrawals are paid so far. (6,7 & 8 days ago). I got the exact same e-mail again from support were they are telling me there is a 'delay at your payment provider'.
But I still have a bit trust because they paid me at least 1 time. It took 10 days that time. We'll see what happens.
So there's a problem with your payment provider now... I'm a bit hesitant to accept such an explanation. As you say, we shall see. I'm really hoping for the best.
Det er den undskyldning, de altid bruger. Den undskyldning kostede mig mange penge... Jeg hævede 1.000 euro, og det næste jeg vidste var, at saldoen var tilbage på min konto, klar til at blive spillet. Da jeg bad om en forklaring, fortalte de mig, at der var et problem med betalingsudbyderen, og at jeg ikke kunne hæve. Til sidst endte jeg med at spille alle mine penge væk og tabe.
Jeg ser, at de gør det hele tiden, det er et ulovligt casino.
Okay, jeg forstår. Jeg ville bare høre, hvordan det går, da jeg har sendt adskillige e-mails og ikke har modtaget svar. Jeg ville gerne vide, om du mente, det var muligt at indgive en klage.
Tak.
Det er den undskyldning, de altid bruger. Den undskyldning kostede mig mange penge... Jeg hævede 1.000 euro, og det næste jeg vidste var, at saldoen var tilbage på min konto, klar til at blive spillet. Da jeg bad om en forklaring, fortalte de mig, at der var et problem med betalingsudbyderen, og at jeg ikke kunne hæve. Til sidst endte jeg med at spille alle mine penge væk og tabe.
Jeg ser, at de gør det hele tiden, det er et ulovligt casino.
My impression is also not very aligned with the casino's explanation. I'm sorry it cost you money in the end. As i mentioned earlier, the Safety Index of this casino has dropped quite significantly, and I'm not very convinced they care much...
Okay, jeg forstår. Jeg ville bare høre, hvordan det går, da jeg har sendt adskillige e-mails og ikke har modtaget svar. Jeg ville gerne vide, om du mente, det var muligt at indgive en klage.
Tak.
If you feel that something in the casino is not completely clear, feel free to submit a complaint. There is no cost involved, so you need not be concerned about whether it adheres to the guidelines. Our colleagues will always assess the situation.
I just wish there was a way to resolve all submitted complaints against TikiTaka. Let's see...
it was the exact same email (word for word) they sent me the last time I complained about why it took longer than the promised 3 business days. They didn't lie then though, I got my withdrawal. Too late, but it did come.
Another thing I've noticed is that I've been getting a lot of phishing emails and text messages since I played at this casino. It's unclear whether the casino itself is behind this, or whether it's a criminal gang that operates around the casino.
That's just awful and I'm really worried now. Let's consider this another warning to anyone who is thinking about trying out the site!
Det er rigtigt, lige siden jeg begyndte at spille hos Tiki Taka, er jeg begyndt at få beskeder og e-mails fra mærkelige casinoer... med kampagner osv.
Jeg er ret sikker på, at der foregår noget "mørkt" bag dette casino.
Det kostede mig mange penge, jeg håber ikke det samme sker for andre mennesker.
Jeg har indgivet en klage, og jeg håber, den bliver løst, men jeg synes, det er kompliceret, for når de ikke er interesserede, svarer de ikke på e-mails.
Vi må se, om Dominika kan finde en løsning med dem. 🙏
At this point, I suppose we just have to give the complaint some space. However, I am afraid to make any further comments. I am just crossing my fingers for every player involved in this situation.
They paid 2 of 3 withdrawals today!
Weird: the one they did not pay was a smaller amount and also earlier.
Anyway, I'm glad that the total amount I got paid almost matches what I deposited.
I hope I will get my well deserved winnings now. I will keep you updated and make a complaint if it passes 14 days. I'm more and more convinced that TikiTaka really tries to pay up.
I see! So things are very likely not as dire as they appeared earlier. Such good news is very much appreciated!
Hoping to see the rest paid out well, within a reasonable time frame!
Hello,
I would like to report an ongoing issue with Tikitaka9.com regarding a delayed withdrawal of 4,000 PLN.
Withdrawal date: April 26, 2025
Amount: 2x 2,000 PLN (Visa)
Verification: Documents submitted and accepted.
Status: Still pending, support says "under review" but no progress.
New issue: Withdrawals now blocked on my account, despite previous ones still active.
Communication: Live support keeps repeating the same message about delays due to "high volume". I have emailed and chatted daily.
I feel like I’m being stalled with no clear timeline.
Could the Casino Guru team please assist in escalating this issue or contacting the casino directly?
Thank you
Hi, we could certainly assist but if the casino tells you that they have a lot of withdrawals I would try to wait. We give casinos 14 days to resolve such problems and if that doesn't happen and you don't have funds then I would open a complaint.
Do you think you can hold out?
Also, your withdrawals are still pending yes, you just can't submit another one do I understand correctly?
Hej alle sammen.
Det er svært at hjælpe med dette casino. De svarer ikke. Jeg har indgivet en klage over dem, og de har ikke svaret på mine e-mails eller på WhatsApp-beskeden, jeg fik fra min VIP-manager. De fortæller mig i chatten, at de ikke har nogen myndighed, og at alt foregår via e-mail. (De svarer ikke på klager via e-mail.)
Er der nogen måde eller noget, man kan gøre mod et casino som dette? Da det ikke har licens... forstår jeg, at der ikke er noget.
Jeg har en klage, som Matej håndterer for mig. Men ... jeg tror ikke, de vil svare.
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