TopX Casino – generel debat (side 2)

Hello, I noticed you mentioned Petra, so if you aim to contact Petra, please do so in the complaint.

Simply put, everything mentioned needs to be verified by the mediator and investigated in the complaint. I hope you understand that it is irresponsible to "judge" without knowing all the details or changing the rating without further knowledge.

One way or another I get you are dissatisfied and I respect that.

I, for example, recall a few situations when the account was "just" blocked instead of closed because many operators cannot pay out money while it is closed. Unsure which is more acceptable, for example. As long as the player can't deposit or lose money, it feels like a systematic solution to me. However, I understand that we are all different, and as I said, I'm not familiar with all the details.

Hello,

Thank you for raising your concerns. We understand that situations involving self-exclusion can be sensitive, and we appreciate the opportunity to clarify what happened.

The self-exclusion request was received at 02:02 AM. In accordance with our Responsible Gaming policy, such requests are processed within up to 24 hours. During this review period, the account remains technically active while the request is being handled internally.

The deposits and gameplay mentioned occurred within this processing window. 

The account was subsequently blocked as part of the self-exclusion procedure. The timing of the restriction was related to internal processing and was not connected to the win amount.

Regarding the balance: no funds were confiscated. In order to allow the player to withdraw the remaining balance, the self-exclusion status was temporarily adjusted, as a fully excluded account cannot process transactions.

If the player wishes to reinstate permanent self-exclusion after completing the withdrawal, they may do so at any time by contacting our team at security@topx.one, and the request will be processed accordingly.

TopX Team

You are allowing them to use fake reviews, it is obvious if you look but I will include examples below.

I also email you this information but receive no response.

Same phrase one after another from a supposed American then Indian:

Reworded exact same content and structure one after another from two people allegedly from different countries at the same time:

You will see this format show up again and again "Honestly, I was hesitant at first, not going to lie" Over and over again:

All from users who have left only 1 Review ever.

I do this research because I could not believe that so many people leave positive reviews when my own experience was so bad.

I hope that you do something about this fraud.

Thank you

Hello, I appreciate your efforts. You would be surprised how complicated it is to write more detailed reviews, not just this on the front end. Imagine that we would need a bit more proof to reject every positive review posted by a person who only aims to review casinos. Some players use the same sentences; this behaviour is common among those with multiple reviews or even a resolved complaint. There are consequences for poor choices, and they are not very cool. I respect your perspective, and I acknowledge that many others have had different experiences; you are also welcome to submit a fair review.

Do not worry, reviews are not part of the safety index precisely because of what you mentioned. Also, only verified user reviews, which also include more details, pose a real value to the user feedback and its counting. With that in line, you can see it's about words in the end.

Hope this information makes your mind at ease. 🙌

Hej. Mit navn er Diego, og jeg er fra Argentina. Jeg spiller meget på TopX, men der er altid problemet med, at indbetalinger aldrig bliver krediteret. I Argentina har TopX et meget lavt omdømme, lavere end 1Win og næsten det samme som Spunarium. Det er 15 dage nu, at jeg har anmodet om indbetalinger dagligt, og det er altid den samme historie. Jeg beder om bevis, videoer, PDF'er af transaktioner osv. TopX Casino i Sydamerika er ikke, som det bliver portrætteret her.

Mit spørgsmål er, om det er det samme i andre lande? Jeg ville sætte pris på, hvis nogen kunne svare og dele deres erfaringer.

Hilsen

That sounds frustrating, especially if you’ve already been sending transaction proofs, videos and PDFs for around two weeks and the same deposit issue keeps happening.

Since you already have an open complaint with us, I’d keep all of these latest deposit problems there as well, including the dates, amounts involved and what TopX asked you to provide each time. That should give the Complaints Team a clearer picture of whether this is an isolated payment issue or something that keeps repeating.

Hopefully other players from Argentina or other countries can also share whether they’ve had similar experiences with TopX.

Fingers crossed.🤞

Hej, tak for dit svar. I Argentina er antallet af klager mod TopX ekstremt højt. Folk holder op med at indgive krav og betragter deres penge som tabt. Når de forsøger at kontakte dem, modtager de kun automatiske beskeder. Folk kommenterer på fora, at det er en taktik for at slide dem op. Jeg kender til tilfælde, hvor folk har gjort krav på indbetalinger på $3 USD... $3 USD!! Fortæl mig, er det penge nok til at ødelægge et casino?

En anden ting er, at Topx oplyser indlånskontonumrene på deres platform. Så kommer de med en historie om en udbyder, der ikke modtog pengene. Hvad?! Jeg indbetaler hos Topx, ikke hos en udbyder! Og når man spørger, hvem udbyderen er, siger de, at de ikke kan give nogen oplysninger.

I Argentina er Topx et fupnummer!! Jeg håber, at alle opfordres til at anmelde det.

Tak for denne plads til at give udtryk for min klage. Jeg lyver ikke eller opfinder en historie; jeg har alle beviserne og mere til for at bakke det op, jeg skriver her i dag!

Mange tak

Diego

Thanks for explaining a bit more.

One thing I’d separate here is the payment provider itself. Even though you deposit through TopX, casinos commonly use third-party payment processors behind the scenes, so the fact that they mention a provider is not unusual on its own.

The more important issue is whether they can actually trace the missing deposits and give you a clear explanation after you’ve already provided the requested transaction proofs.

I’d also be careful with calling the casino a scam as an established fact. Your experience and the evidence you have are absolutely worth sharing, but broader claims about intentional tactics would need stronger proof.

Since your complaint with us is already open, I’d keep these latest details there as well.

Tak for dit svar igen.

Det, jeg mener, er, at når man foretager en indbetaling, så oplyses kontonumrene af TopX, ikke af en eller anden professionel, der pludselig dukker op ud af ingenting. Hvorfor præciserer TopX ikke på deres hjemmeside, at indbetalingen går til en udbyder og ikke til TopX Casino? Under alle omstændigheder, hvorfor sætter TopX ikke en meddelelse på deres hjemmeside om, at de ikke er ansvarlige for afviste indbetalinger?

Topxcasino gav mig kontooplysningerne; jeg indbetalte penge i tillid til deres hjemmeside.

Efter min mening er det svindel, når de tilbyder indlånskonti og derefter nægter at anerkende dem, selv med data fra de virtuelle tegnebøger, der verificerer indbetalingerne!