TotoGaming Casino – generel debat (side 2)

Først svarede de hver dag, de fortalte mig at sende forskellige dokumenter og billeder, da jeg sendte dem alle mulige, bestilte de en betaling som ikke nåede min konto, nu svarer de slet ikke og jeg skriver til dem hver dag

Det var det værste kasino, jeg nogensinde har været på, det eneste, der blokerede mig, ud af de 100 kasinoer, jeg er registreret hos.

Understood.

Do you still have the money in your account, though? Or not anymore? 🤔

The main thing now is for them to communicate with our team, though, which didn't happen last time, so I hope we'll see some movement with your complaint soon.🤞

Jeg kan ikke tjekke det længere, fordi kasinoets hjemmeside ikke er aktiv,

Indtil nu, da siden var aktiv, var der ingen penge på spillerens casinokonto, jeg taler om beløbet på 60 euro

Hvad kan jeg ellers gøre, hvis kasinoet slet ikke reagerer?

Må jeg bede dig om at skrive en besked på mine vegne til denne adresse? Når jeg skriver beskeder, kommer de ikke frem, herunder er et skærmbillede

Hey, I just noticed that your complaint was rejected because it was actually regarding the exact same issue as in the previous one. So, I am really sorry that our complaint team couldn't move forward with it.🤷‍♀️

I can see that the casino is not willing to communicate at all, so unfortunately we can't move forward at all.

I will inform our data team about the casino not being available anymore, and we'll need to change the information in our review if it is really closed now.

It is usually pretty sad if we are not able to help because of the casino not communicating with us, but our hands are really tied whenever this happens, so I just hope that you can understand that.

Please do not hesitate to contact us whenever you need.

Jeg forstår det, men kasinoet har bekræftet min konto i 2 måneder, og pengene er stadig ikke blevet overført til min konto, kan jeg bede om kontakt til kasinoet, da de slet ikke reagerer på mine beskeder, kan jeg bede dig kontakte kasinoet?

Hi there,

We all understand your situation, but it is not within our power to push the casino forward. As you know, the contacts we had available did not work. We have contacted the responsible person but were left ignored too.