Trino Casino – generel debat (side 6)

"Den besked, der dukkede op, da spilleren forsøgte at logge ind, er ikke afgørende bevis for, at casinoet officielt har stemplet ham som problemspiller."

Skam dig!

Alle de casinoer, du sponsorerer, er de værste (de udbetaler lidt og for sent, de blokerer konti, og de respekterer ikke ansvarligt spil), og du fortsætter med at støtte dem, fordi du tager imod bestikkelse fra dem.

Hvor mange gange har jeg hørt denne sætning?

"Casioen var ikke klar over spillerens spilleproblemer," og du har afvist hundredvis af klager med denne undskyldning.

I mit tilfælde var det klart og tydeligt, at de var klar over dette, og du nævnte det endda i klagen, men på trods af dette afviste du den.

👏👏👏👏💶💶💶

Did you read the full summary, please? I suggest you put aside your irony and read it all instead.

"The support also told the player that this restriction might be due to him being marked as a problematic gambler in a sister casino. However, there is no mention of any such rule in the terms and conditions of these casinos stating that a gambling-related restriction in one casino automatically applies to another.

Throughout this entire time, the player never mentioned or indicated in communication with support that he had a gambling problem. Nor did he specifically state that he was self-excluded or marked as a problematic gambler in a sister casino — he only asked whether the system could detect such a connection.

Lastly, the player claimed that his withdrawal option was unavailable after the account was reopened, but he did not provide any evidence to support this.

Even though some questions were raised, after a more detailed investigation, there is not enough evidence for this complaint to remain open."

I understand that it appears strange, and that you believe it is sufficient for you to feel this way.

Just keep it civil, please.

Der er ingen mening i at blive ved med at give mig svaret på klagen, som jeg allerede har læst, og som ikke giver nogen mening.

Hvis casinoet blokerer min konto og siger, at jeg har et spilleproblem, er det allerede bevis. Så synes du, jeg burde have fortalt casinoet, at jeg har et spilleproblem, efter de selv havde angivet det i den besked?

Indser du absurditeten i det, du siger?

Og da jeg så spurgte i chatten, bekræftede de det, så jeg antog, at de ikke ville lade mig spille mere. Fra det øjeblik forventede jeg bare at blive betalt, som jeg havde bedt om flere gange via e-mail.

Der er ingen mening i at blive ved med at retfærdiggøre en beslutning, du udmærket ved er uretfærdig og meningsløs. Du støttede et casino, der gjorde det stik modsatte af, hvad det burde have gjort.

Jeg vil ikke lyde som en tåbe, så hold op med at snakke vrøvl. Jeg vil gentage, hvad jeg synes om dig.

I agree, and there is also no point in saying those accusations towards my colleagues either. The resume explains that. I understand you may disagree with the outcome, but sadly it won't change it.

Expecting instead of communicating is a big mistake, which led you here. This is especially important if you are dealing with compulsive gambling. That was your call in the first place.

I know it is hard; I hope you can face your issues successfully.

My withdrawal request has been pending for 5 days while your live chat agent said 3 days maximum & no issue with my withdrawal request. Why? Please process it immediately or if you steal my money, please let me know.

Hello,

did you address the casino's support like this?

I just want to clarify that we are not casino support; this is Casino Guru forum, so I really do not have a chance to answer your questions The casino, however, should do that.

Please let me know what you find out, and we can talk further. Do you agree?

Hello Radka,

Sorry for my mistake.

My withdrawal request on Trino casino was processed yesterday.

Thank you for your assistance.

Huy.

Hello, don't worry, no mistake was made.

I'm glad you got paid!

Do you care to share more insights about experiencing this particular casino? Feel free to do so, if you want to. 🙂

Hello,

In this case, I'm honestly sorry that you did not discover our website sooner. I imagine your experience is more significant for you than our Index, and that's fine, but since we have no way of knowing your story or investigating it, I fear I don't have much to say about it now.

Since you said your account hasn't been verified yet, that's probably the key point, because most casinos don't allow withdrawals for unverified users.

Therefore, if you're still having trouble, please file a complaint, as you did with the other two casinos.

Why are you skipping this one?

Sorry, I have a mistake with the spingreen casino

My withdrawal request was pended for 50 days with no reason at Spingreen casino (from 27th September to 16th November). Luckily, it was finally processed. So, I'm scared to be stolen my funds if I make deposits to it again. I hope you can re-evaluate the reputation score (6.5/10 now) of this Bookie.

At Trinocasino, my withdrawal request was process after 5 working days (they said 3 working days maximum for withdrawal). Maybe they had some difficulty in making payment. My account verification also passed level 1. It doesn't matter.

I still have 18,583 INR on hold at Rajabets since 27th September and they still tell me to wait for account verification. This problem is still in the complaint process at Casinoguru. I hope you can help me out.

Many thanks.

I see, thank you for clarifying this for me.

In that case, please share your experiences regarding other casinos in appropriate threads since this one only refers to Trino. I understand it might feel like some sort of administrative nuance, but the truth is that your experiences vary, and so do the casinos; hence, it makes sense to keep it organized a bit.

I see other posts in the other threads, so I guess you already found them out, talking to Romi. 🙂

Regarding ratings, they, in this case, depend entirely on the outcomes of complaints. If you are interested in learning how it works, you may read the guide: https://casino.guru/guide/complaint-resolution-instructions#consequences 👈

I'll gladly answer your questions, if you have any in mind

Just please keep the proper threads in mind. Thank you. 🙏

Thank you.

You are very welcome.

I hope the complaints will bring you a fair ending. 🙏

Thank you

Hi, how was everyone doing!!! I just want to share I really had a great time, and also winning is such a great experience!!!

Hey! How are you?

Are you referring to Trino? What about the withdrawal or verification—still a pleasant experience? 🙂