V.Vegas Casino – generel debat (side 10)

I have already made an complaint. I attached a print with the withdrawal confirmation

So you already know that we allow casinos 14 full days to proceed with the KYC and the withdrawal.

I hope that the casino will be swift.

Yes, but this is not normal. Anyway, i have made an complaint, we'll wait 4 more days or how much do we need, and then we'll see

Can I message you privately on WhatsApp? I have similar issues to your complaints. I would like to see my rights as a customer.

Hello,

I wonder why you have not submitted any complaint yet. What has happened?

Looking through complaints on your website it seems like a waste of time. I prefer to go directly to the legal bodies.

You got problems on the same site?

Are you talking about the licensing authority? Well, why not, I hope they will help you.

May I know what exactly is wrong with our complaint section? Any suggestions, please?

The problem isn't on casino.guru, te main problem are the casinos that don't respect the players. Once i've badly reviewed an live support person and i've got a mail after two days with them asking me what was wrong, but the withdrawal problem already has at least 10 days and no answer

You basically do what the player can do themselves on live chat. Casino Guru cannot take any action on the casino. For the complaints raised such as excluded account refunds etc casino guru cannot do anything. The casino will never give in simply out of good will. They either comply or not comply. There is no in-between. Only legal consultants approving licences to these casinos can force the casino into a decision. All casino guru is an affiliate.

No I'm talking about legal consultants in which I have direct contact with.

Hej, hvis du vil, kan du skrive til mig her, men jeg ved ikke, hvordan jeg kan hjælpe dig. Jeg troede ærligt talt, at jeg ikke længere havde en aktiv konto på casino guru, da jeg havde bedt om at få den annulleret i betragtning af, hvordan de opførte sig med mig. Ud af 12 klager, der for det meste blev afvist eller ikke løst, lykkedes det mig at løse 8 uafhængigt, selvom det i de fleste tilfælde tog noget tid.

Have you had much luck in getting refunded from Bellona NV? I am self excluded due to problem gambling but was able to set up accounts on 3 of their websites. I have message Emoore. Do you think I will successfully be refunded deposits?

I see you got refunded from Thrillsy for the same matter. Thrillsy are under Belona NV

Ja, den klage var en prøvelse.

Thrillsy casinoet under Bellonas kriminelle ledelse har ignoreret mine e-mailede refusionsanmodninger i flere måneder. Til sidst blev chatten blokeret.

På det tidspunkt forsøgte jeg at kontakte Antillephone-licensgiveren flere gange i uger uden held. Til sidst svarede de på en pinlig måde, der fik mig til at forstå det samarbejde, der eksisterer mellem licensgiveren og Curacaos kasinoer.

På det tidspunkt var jeg i stand til at få hjælp fra Cindy Drommond via e-mailadressen complaints@emoore.com

Inden for ti dage fik jeg min refusion. Kasinoet forsøgte oprindeligt at tilbyde mig mindre, end jeg var berettiget til, men efter at have påpeget dette til Cindy Drommond, betalte de for alt.

Hvis du havde ansøgt om permanent selvudelukkelse på alle Bellona-kasinoer som jeg gjorde, vil du se, at de vil betale dig. Men du har brug for hjælp fra Emoore, glem alt om Casino-guru eller Antillephone.

Exactly I will not be wasting my time on guru.

I ask for self exclusion and account closed indefinitely due to being a compulsive gambler on Thrillsy. Are they obliged to close on all sister sites? I didn't specifically ask to close on all sister websites but I exclusively said it was because I'm a compulsive gambler

Well, I can understand your point, but there is another part to consider.🙂 Tons of casinos wish their rating to get better and we always push them to reopen closed - unresolved cases, or explain that helping players is a great way to do that.

Just check this complaint: Amount: Ł1,496 🙂

Jeg kan ikke give dig et sikkert svar på dette. Var du i stand til at åbne andre tvillingekasinokonti, eller var konti allerede åbne på tidspunktet for anmodningen om selvudelukkelse? I begge tilfælde bør casinoet dog tage alle nødvendige forholdsregler for at forhindre spilleren i at tabe flere penge og derfor sørge for at lukke alle de andre søsterkasinoers konti og ikke tillade åbning af nye spillekonti på søsterkasinoerne.

På italienske casinoer med Adm-licens, hvis du udelukker dig selv på et casino øjeblikkeligt og på tværs, er du selvudelukket på alle casinoer med Adm-licens.

I tilfælde af Curacao kasinoer bør det være licensgiveren, der giver retningslinjerne, men hvis du går til Antillephone-siden er der intet af dette eller en sektion til at indgive klager. Kun Curacao egaming har det. Det er derfor næsten alle casinoer har en Antillephone-licens, fordi de føler sig beskyttet.

Men den Emoore, der svarede dig? Hvornår sendte du klagen til dem?

I raised it 10 days ago. Investigation still ongoing by Emoore.

Did you specifically asked to be self excluded by all of their sister websites?

No I opened these accounts after self excluding on their sister casino.

I have found this curacao egaming term and condition:

Article 3 section 9 in relation to responsible gaming principles: 

9. Upon request of the End User, as well as if health issues of the End User deem such action necessary, the Operator must ensure that the End User shall for a limited or unlimited amount of time not be able to make use of any services offered on any of the Websites of the Operator

På det tidspunkt havde jeg bedt Betonic kasinoet om at blive forbudt fra alle kasinoer drevet af Bellona NV, da det er et kriminelt selskab. Men efter en måned gav de mig lov til at åbne en ny spillekonto på Thrillsy.

Selvom jeg ikke havde specificeret, at selvudelukkelsen skulle gælde for alle Bellona-kasinoer, ville de stadig ikke have været nødt til at godkende åbningen af en ny spillekonto på deres casino. Dette er den praksis, som alle kasinoer bør følge.

Så du ville være berettiget til refusion efter min mening.

Dette Vulkan Vegas casino er et elendigt casino at spille på!! Jeg forsøger at hæve de penge, jeg vandt, men de betaler ikke!!! De siger altid, at der er et tidspunkt for analytikerne til at foretage de nødvendige kontroller, jeg forstår bare ikke, at andre casinoer er betalingsprocessen meget hurtig, ca. 1 time efter at have bedt om udbetalingen!! Jeg anbefaler ikke at spille på denne side, fordi du vil vinde og ikke modtage!!

You see sometimes, I felt so....the casino guru, only have the right to increase or decrease a casino reputation on this website.

Sometimes the casino could tend not to reply to the guru's, and then the case will be closed as unresolved, sometimes deducting the casino's reputation with adding blackpoints to the casino which ofcourse some casinos doesn't care!

Contacting the authorities, sometimes gets the case complex and it's time consuming.

I contacted the authorities while ago(over a month), I could only get a single response from them, on thier response they tagged me to 2 other players together with the casino.