V.Vegas Casino – generel debat (side 3)

The casino didn't send you your winnings or do you have issues to deposit your money into the casino account?

Hej, jeg spillede på denne casinoside for første gang og vandt med det samme. Sætte 25 euro ind og vandt 170. Så for at hæve mine penge skal jeg foretage en KYC-verifikation, og jeg har uploadet alle dokumenterne. Nu har jeg prøvet alle måder, uanset om det er live chat såsom e-mails eller telefon for at nå nogen, der håndterer dette. Fik desværre intet svar nogen steder. Jeg vil gerne have de penge, der er lovet mig.

Hi, how long time have you been waiting for the answer so far?

Hej, min første e-mail gik ud den 2. februar, så kom et bakteriesvar, så den 3. februar, igen, intet svar indtil videre, og jeg havde ikke nået nogen live chat eller telefonisk.

Godnat! Jeg anmodede om tilbagetrækningen på Vulkan vegas, jeg foretog KYC-bekræftelsen, jeg sendte alle mine dokumenter, og da jeg loggede ind på min konto, blokerede de mig. Jeg kan slet ikke få adgang til det. Jeg har allerede sendt en e-mail. Hvad gør jeg for at løse?

Hello, what did they write to you in the German answer you mentioned, please? Did you pass KYC?

Hello, it seems like the same problem as moxhamlaura34 wrote about. As I can see all the similar cases had reported were closed as solved. I would give it a few more days and consider submitting the complaint afterward.

Hej, jeg har aldrig fået svar på mine e-mails. Men jeg får ingen reklamer fra dem.

Hej! Kan nogen give mig feedback fra vulkan Vegas-siden pfv??! Jeg har problemer med at modtage mine udbetalinger

Hello,

Feel free to browse this thread as well as other threads related to this casino. You can browse submitted complaints here.

Have you already passed KYC, please?

I have to agree with what other people are saying here. My account was verified with vulcan and I made a withdrawal of 350 euros previously. I then got a big enough win of 2750 euros last weekend. Suddenly, they want complete bank statements, my payslips and probably my liver and kidneys by the end. The worst part, they left my withdrawals sitting there for 5 days before rejecting them and requesting the EXTRA documents. Honestly, this casino is brutal and the customer service is shocking. Im 100% certain they will come back saying that they want more stuff or what I sent them is not good enough. I'm honestly sure they do this on purpose hoping you just get stressed and lose the winnings back. How casino guru can rate that kip of a provider at 9.1 is beyond me completely. Ill update this if I ever get paid, which I doubt.

JUST DO YOURSELF A FAVOUR AND AVOID THIS PLACE LIKE THE PLAGUE.

Hello, just allow me to mention, that the casino's rating consists of many aspects. I checked complaints submitted against Vulkan Vegas to find out, that almost all complaints regarding any withdrawal delay were submitted just recently and therefore are not closed yet. I would also like to mention, that most of the other cases were closed as solved, or players stopped responding. The evaluation process, as well as the complaint process, are both very time consuming, so we can't just drop the rating down because the amount of submitted complaints has increased. All need to be carefully examined first.

Hi Radka. It's a bad day when you have to complain for a company to do the right thing by its customers and give them a seamless experience. Anyway, my lesson is learned about Vulcan vegas. Get my monet out of them close account and put message in my local gambling WhatsApp group to tell people stay away. Easy.

På en eller anden måde forstår jeg stadig, at kasinoerne beder om en bøjle, bevis på, hvor de skal bo, og et billede af et betalingskort.

Jeg forstår ikke alt. Disse ting omfatter for eksempel et billede af en elregning, som også er bevis for bolig. Jeg havde engang en ældre tablet, som jeg tog billeder med til den slags.

Billedet skulle være helt perfekt. Billedet bør ikke være sløret, selvom du har adskilt adresseoplysningerne fra det. Det mærkeligste var også, at bare for at forhindre sløring, da jeg prøvede at se nærmere på billedet, var det ikke gyldigt, fordi alle hjørnerne af A4'eren skulle være synlige. Dette var allerede på en eller anden måde mistænkeligt.

Kasinoer kræver generelt enorm tillid og selvtillid fra spilleren, selvom de selv ofte er alt andet.

Hello, I can understand your point. Just keep in mind that the casino needs to be sure, that image, pdf, or anything else must not be adjusted in any manner. All documents must be authentic - or just a pure PrintScreen. It can be pretty hard for customer service to be sure the document is really ok.

Hello,

For a long time I have been impressed by incorrect information in the viber messages from Vulkanvegas, but the last two times I took screenshots and I am writing about it.

Almost always, when I receive a bonus code in viber, the minimum deposit is 11 euros, and when I enter the code, it turns out that the minimum deposit to receive the bonus must be 12, 13, 14 or 15 euros.

The problem is not in 1, 2, 3 or 4 euros, but the information they send is incorrect.

Hello and thank you for sharing with our community. It comes to my mind whether the minimal deposit varies from account to account or whether they just have not found out that something is wrong with the vibe offers yet.

What did the live chat say?

I did not write to them because these are insignificant things.

I shared here, just informative.

Hi, if I understand it correctly, they send you a message on Viber that says you need to deposit let's say 11, but when you go to the promo page, you realise that you need to deposit more in order to get the bonus?

Yes, exactly.