V.Vegas Casino – generel debat (side 4)

That's sucks. I mean, it can happen. Everyone can do a mistake, but if it happens on a regular basis, then it's really unprofessional.

it happens a lot of times, but only the last two times did I take screenshots because it happens systematically.

That is the reason why I was so interested to know what did you got as an answer from the casino itself.

I did not write to them. I wrote here because I'm curious if it's just me.

You should let them know. This is the only way how that can get improved.

Okay, I'll write to them now.

Thank you for your feedback 🙂

Jeg har problemer med at hæve mine gevinster, da jeg er ny i dette. Jeg steger mine hjerner 🤯......

Kan nogen hjælpe mig?

???

Hello,

I replied to you here:

https://casino.guru/forum/general-gambling-discussion/transferring-my-earnings-is-difficult#post-23501

Now I know you're playing in this casino. No need to answer this question.

Please try the options I suggested and reply to me here - thank you.

Hej kære guru-team, jeg vil gerne have min konto på Vulkan Vegas slettet, fordi jeg har en ludomani. Problemet er intet svar fra Vulkan Vegas. Kan du hjælpe mig

Hello,

I would ask their live chat, they should forward you to a proper department. If you already sent an email to support or advised contact, I would ask for the live chat again, let them know that you need help.

Where and how did you contact the casino regarding your problem, please?

I was only able to find this email: support@vulkanvegas.com

Sometimes it takes a couple of days to block the account.

Hello,

has your account been closed in the meantime? Do you still need help?

Hej dan1???

Jeg tror, at den måde, du skriver til mig på vegne af et vulkanfirma, ikke er korrekt over for folk, en anden ting, mit id? Ligesom de søgte efter min dubletkonto for ikke at betale, hvorfor søgte de kun for ikke at betale overskud, men jeg har 3 konti mere med samme data og de har ikke fortalt mig noget, men hvis jeg ville hæve der, indser de

Hej team, er der nogen her, der har erfaring med at vinde over €5.000?

Jeg gennemførte med succes KYC-tjekket dengang og modtog også en lille præmie.

Nu skulle jeg uploade endnu et dokument, det var gjort, men kontrollen fandt desværre ikke sted (for 4 dage siden)

er der nogen der har erfaringer med hvor lang tid det kan tage?

Med venlig hilsen

I can't say I understand who wrote you on behalf of the Vulkan Vegas Casino.

But allow me to say, that:

You should never register more than one account, as I'm sure you know, it's violating the Terms and Conditions. If you do, make sure you will not take several deposit bonuses because in case you win, all your winnings may or will be confiscated and accounts closed.

I believe that you also know that the casino can't restrict you from registering several accounts if the full KYC is not triggered by registering process. And it usually isn't. The KYC is commonly triggered by the first withdrawal.

So Yes, technically, you can create multiple accounts but the moment you register the first one, you're accepting the Terms and Conditions saying you WILL NOT create another account.

Please, keep that in mind.

Hello Night,

I think it may be additional verification, you won big, so the casino needs to be 100% that everything tied to your account is legit.

Have you tried to ask via email or chat? I'd say it's normal that such a check takes a couple of days.

Are you sure that you provided the document in the correct format or that you have not missed any additional instructions provided earlier, please?

The best shot is to ask the casino, I'd say.

Hej, ja jeg har kontaktet casinoet.

Det vil tage et par dage fik jeg at vide. Men der er gået mere end et par dage.

filen er uploadet i korrekt format og det hele.

The casino doesn't allow the VPN. If you're sure you didn't use it, then submit a complaint on our website. If the casino claims that you used it, it should be easy to provide evidence for it.

Well, I'd give the casino a few more days.

We allow casinos 14 full days for the KYC process and withdrawal to be completed, therefore I ask you to wait a bit.

However, If you realize that you need help because you can't solve the problem with the casino yourself, then would come time for submitting the complaint, I'm afraid.