Vegas Hero Casino – generel debat

Hvis du vil diskutere noget i relation til Vegas Hero Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

God eftermiddag, jeg ville gerne vide om Vegas Hero Casino er sikkert. Jeg har en ventende udbetaling og penge på den, som jeg på grund af grænsen ikke kan anmode om en udbetaling endnu.

Hi, you can check out the review here. It doesn't have a dazzling safety index, but it's not the lowest either. 

It has some resolved complaints and some that it hasn't resolved. 

Players have described this in user reviews, but that was a few years ago, so it may not be the best indicator.

However, I wouldn't be skeptical right away, so how long are you waiting for your money? Did you have to verify yourself? What is the casino's limit and how much could you withdraw?🙂

Jeg har allerede foretaget en vellykket udbetaling på 500 euro inden for 2 dage. Deres grænse er 500 om dagen. Jeg har endnu en ventende udbetaling på 500 euro fra i forgårs og 2000 euro på min konto. Om morgenen talte jeg med en pige i chatten, og hun fortalte mig, at min udbetaling ikke var succesfuld på grund af et teknisk problem hos dem, noget der ikke er synligt indefra. Da jeg spurgte om årsagen, smed hun mig ud og lukkede samtalen lige op i mit ansigt, og siden da har de blokeret min chat og har ikke svaret på nogen e-mails, selvom jeg har været høflig uden vrede i beskeder og uden at fornærme.

Okay, when did you request the withdrawal? 

I understand that it's not pleasant that they blocked you from the chat to resolve the issue. Let me know how long you've been waiting. 

We give casinos 14 days to resolve withdrawals, so if nothing happens, we'll try to help.

If they have a technical problem, I would probably wait a little longer. Could you request the withdrawal again, or is that not possible?

Mange tak! Uploaden er fuldført.

Do you mean that you got the money?

Ja, ja, de gav den til mig... og nu venter jeg på endnu en hævning.

Then that's a positive update.

Are you waiting for just one withdrawal or do you have more than one?

How long did it take exactly for you to receive the money?

I believe the next one will also be successful, and feel free to let me know when that happens.🙂

Nej, jeg har én ventende. Desværre spillede jeg på de 2000 euro, og selvfølgelig tabte jeg dem. Nu venter jeg på én af de 500, det dårlige er, at de har en grænse på 500 euro. Først når den er gennemført, kan du foretage den næste. Inden for 2 hverdage vil både min 1. og 2. udbetaling blive foretaget. Den jeg venter på, den 2. hverdag, bliver i morgen. Jeg håber at se dem.

Oh, that's a shame, I wouldn't say you're about to lose. In my opinion, a few days isn't that long to wait, and if there's a temptation to gamble with the money, then it's a pity.

In any case, the casino could have higher withdrawal limits, that's true, but unfortunately that's the way it is.

I hope you get more money and it doesn't end the same way like with the 2000 euros.

Mange tak! På præcis 2 hverdage blev den 3. udbetaling foretaget!!! Alt i orden! Ja, desværre har de en meget lav udbetalingsgrænse, en af deres meget dårlige ting, samt udbetalingstiderne, som er meget lange sammenlignet med Grækenland, som er inden for et par minutter. Mindst en af de to burde ændres.

I'm glad you got at least some money. I wanted to ask if this limit can be increased if you are a VIP member, but that probably wouldn't be the best idea if you are tempted to gamble with the money if you wait longer than a few days. 

Be sure to keep an eye on this, because there are many casinos where you would have to wait longer than just a few days. 

If you have experience elsewhere, feel free to let me know. 

In the meantime, I wish you the best of luck.☘️

Ja, du skal være VIP-medlem, men desværre nulstillede de procentdelen med mine udbetalinger. Jeg var på 66%, og pludselig faldt det mig til 0%... så jeg tror ikke, det virker, og det er svindel. Jeg vil også fortælle dig om Magius Casino, som jeg virkelig synes er svindel. 0 spilbarhed, især på indsatser på 2 euro og derover, det spiller dig ikke engang. Jeg har spillet over 1500 euro med nul udbetalinger, og spilbarheden har bragt mig op på 150 euro.

Hello everyone,

I wanted to share my current issue with Vegas Hero regarding my withdrawals, in case someone has experienced something similar or can give advice.

I requested three withdrawals more than three weeks ago, and I am still waiting. The live chat support is not helping at all – sometimes they tell me I don’t need to verify, sometimes that I am already verified, and then they just kick me out of the chat. Other times, the live chat doesn’t even work.

I have also sent around 15 emails to their support, but I only received four replies. Every single time they just tell me I need to verify my account. The problem is: I already completed my verification two days after my win, when the option was still shown in my profile. Now there is no verification option visible in my account anymore, but they still keep telling me I need to verify.

I have already sent all required documents twice by email, but they still insist on more. For example, they now want an Apple transaction history from a month ago, which I can’t even access anymore. I keep resending everything, but nothing changes – they just keep asking me again to verify.

To make things even worse, in their latest email they actually threatened that if I don’t upload the documents, they can suspend my account within 30 days and even withhold my money.

At this point, I don’t know what else to do. I just want my money, but I feel completely stuck and ignored.

Has anyone had the same experience with Vegas Hero or knows what I could do next?

Thanks in advance.

Good morning! They didn't even ask me for verification. I haven't sent any documents. I made 3 withdrawals of €500 within 2 business days each. Indeed, when I got to have an amount of €2000, they kept telling me different things and closed the conversation and disappeared. I never got them because I played them again. And since then it hasn't been playable.

Good Morning and Thank you for your answer at First.

Honestly, I feel like this site is completely scamming me. First they said I don’t need to verify my account. Then I went through the verification anyway and even sent my documents by email three times already.

Now they tell me I should upload my documents on the site – but in the verification tab there’s no option to upload anything, it literally says I don’t need to be verified anymore. And in the same message they also say if I can’t upload, I should send the documents by email. Well, I did send them by email, multiple times, but they either never arrive or they just don’t accept them. I don’t even get any confirmation that my documents were received, nothing at all.

Meanwhile, their T&Cs state that if I don’t provide my documents within 30 days, they can close my account and keep my money. So I’m stuck in a loop where they demand documents, don’t provide a way to upload them, ignore my emails, and at the end can just keep my balance.

This really looks like a deliberate tactic to block withdrawals and confiscate funds.

Helt ærligt, føler jeg at siden prøver at snyde mig. Først sagde de, at jeg ikke behøvede at bekræfte min konto. Så gjorde jeg det alligevel og har allerede sendt mine dokumenter via e-mail tre gange.

Nu skriver de til mig og beder mig om at uploade dokumenterne til hjemmesiden – men i bekræftelsessektionen er der slet ingen måde at gøre det på. Der står bare, at jeg ikke længere behøver at blive verificeret. Samtidig fortæller de mig, at hvis jeg ikke kan uploade noget, skal jeg sende dokumenterne via e-mail. Jeg har gjort præcis det flere gange, men enten ankommer e-mailsene tilsyneladende aldrig, eller også accepterer de dem simpelthen ikke. Jeg har aldrig modtaget bekræftelse på, at mine dokumenter er modtaget.

Og i vilkårene og betingelserne står der, at hvis jeg ikke indsender dokumenterne inden for 30 dage, kan de lukke min konto og beholde mine penge. Så jeg sidder fast i en endeløs løkke: de anmoder om dokumenter, men tilbyder ingen måde at uploade dem på, de ignorerer mine e-mails – og i sidste ende beholder de bare min saldo.

For mig ligner dette et bevidst svindelnummer for at blokere udbetalinger og inddrive kundernes penge.

It's good that you submitted your complaint here so our team can look into all this.

Hopefully soon we will learn more about your withdrawal.

How long have you been playing at this casino?

Jeg har ikke spillet på dette casino i særlig lang tid – højst en måned. Jeg vil dog ikke indbetale penge på dette casino igen i fremtiden.