Vegas Hero Casino – generel debat (side 12)

You’ll still have to go through this process. If they’ve asked you to upload some documents and told you to send them to support, then do so.

If nothing happens, Petra will try to be there for you and assist you. 

Godmorgen.

Jeg har sendt alt, jeg fulgte alt trin for trin som regel. Der er dog intet andet på hjemmesiden, som jeg kan uploade, og så sendte jeg alt som anmodet om i de e-mails, de gav mig.

Jeg har alle dokumenterne!

Der er gået 13 dage, og jeg har stadig ikke set nogen fremgang.

That's why I said that if you've already told them everything and don't have any further updates, I'd take a break. Wait for our team. I understand it's frustrating, but going over the same thing again won't help us. It has to progress.

I wait for 7 days now , whole time they promise my money gets on my bank en whole time excuses, how long did you get ure other money?

Also by Vegas Hero?

How long did you Wait ?

Did you get paid ?

How long was it take ? I wait for 7 days now

Du får ikke dine penge ... de er løgnere ... de har ingen omsætning, de har ingen penge. De venter på, at andre skal foretage indbetalinger for at udbetale din egen fortjeneste. Du får desværre ikke pengene ... for et beløb på 30.000 € skal du vente omkring 20 måneder ...

bortset fra at de vil ændre 10 sider inden da..

Hi guru,

have been waiting for my winnings for seven days now. My account details are up to date (I have screenshots to prove this), so—contrary to what they’ve claimed multiple times in the chat—there is nothing standing in the way. Every day they cite a delay; yesterday they claimed the payment had already been made but was being held up by my bank (which is nonsense), yet when I called my bank, they knew nothing about it. In short, none of my winnings have been paid out. I hope you can help me ensure they pay out properly. I have taken screen recordings as evidence and saved a record of all their promises.

I can understand why you're getting worried at this point, especially when the casino says the payment has been sent but your bank still can't see anything incoming.

Seven days is still within the timeframe we normally allow for a withdrawal, so I wouldn't assume the worst yet. But I also think it's completely reasonable to expect something more concrete than repeated general explanations.

If Vegas Hero says the payment has already been sent, I would ask them for a payment confirmation or transaction reference. That would at least give your bank something specific to trace.

It's also good that you've kept the screenshots, recordings and chat history. Keep all of that together in case you need it later.

For now, I wouldn't cancel the withdrawal or touch the funds if they happen to return to your balance. If 14 days pass and the money is still missing without a clear explanation or proof of payment, then a complaint with us would be the next sensible step.

Wish you luck with your case. 🍀

They finaly cashout 5 minutes ago so now I know Vegas Hero is honnest ✅ takes only 5 days longer so people gotta be patiënt I guess

Yeah, a lot of times it's only patience. 🙂

I'm glad you got your money.

Do you think you will play here again?