Jeg indbetalte 30 €, og jeg var heldig at vinde 8.891 €.
Herfra startede udfordringen. Min KYC-bekræftelse blev behandlet med succes på mindre end 1 time. Derefter læste jeg vilkårene og betingelserne for at forstå udbetalingsbehandlingstiden og begrænsningerne.
Der er kapitlerne, der definerer behandlingstiden, og der er et ekstra kapitel, der angiver:
8.17. I tilfælde, hvor beløbet for din udbetalingsanmodning (-er) inklusive løbende kontosaldo og livstidsudbetalinger er mindst 20 gange større end den samlede sum af dine indskud, kan du være begrænset til 5000 EUR (eller tilsvarende i din valuta) for udbetaling i løbet af 30 dage.
Da jeg spurgte casinoet via chat og via e-mail, hvor lang tid vil det tage for mine første 5000€ at blive behandlet, og efter 30 dage resten af 3.891€ sagde de, at 30 dages behandlingstid for enhver udbetaling, jeg foretager. Hvilket ikke er defineret i vilkårene.
Det kapitel, de henviser til, nævner kun, at jeg er begrænset til et beløb på 5000€ i løbet af 30 dage, men de fastholder, at det betyder, at det vil tage 30 dage for dem at behandle udbetalingen, og også at kapitlerne med betalingsbehandlingstiden ikke længere gælder for mig.
For 5000€ ifølge vilkårene bør den maksimale behandlingstid være 14 dage, men de siger, at det ikke er relevant for mig, da min saldo er 20 gange større end mine indskud. Det er egentlig bare en ping pong med ikke klart definerede termer, bare fortolkninger.
I deposit 30€ and I was lucky to win 8.891€.
From here the challenge started. My KYC verification was processed with success in less than 1 hr. Then I read the Terms and Conditions to understand the payout processing time and limitations.
There are the chapters defining the processing time and there is an additional chapter indicating:
8.17. In cases when the amount of your withdrawal request (-s) including current account balance and lifetime withdrawals are at least 20 times larger than the total sum of your deposits, you may be limited to 5000 EUR (or equivalent in your currency) for withdrawal during 30 days.
When I asked the casino via chat and via e-mail how long will it take for my first 5000€ to be processed and then after 30 days the rest of 3.891€ they said that 30 days processing time for any withdrawal that I make. Which is not defined in the terms.
That chapter they reffer to only mention that I am limitted to an amount of 5000€ during 30 days but they sustain that this means it will take 30 days for them to process the payout and as well that the chapters with the payment processing time no longer apply to me.
For 5000€ according to the terms the maximum processing time should be 14 days but they say is not applicable for me since my balance is 20 times bigger than my deposits. It’s really just a ping pong with not clear defined terms just interpretations.
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