I do not entirely understand the first part, but from the rest, it seems she has already submitted a complaint here, but it was unresolved or rejected, perhaps? Can you point me to the complaint, please?
It would be best to get more informed, I'm sure.
Of course, she can ask the complaint to be reopened, especially when she can provide additional new pieces of information.
Again, it would be great to send a link to the complaint or pass her user name at least. No one aside from her can ask for the reopening anyway.
HEJ. MIN forlovede bad mig om at tilføje tvistens adresse HER. SAGEN ANGÅR MIG, MEN JEG HAR ALLEREDE INGEN NERVØSITET OG STYRKE, FORDI JEG ER IKKE SKYLDIG, JEG VANDT PENGE ÆRLIGT, OG DE TAGE DET FRA MIG. DE TAGEDE IKKE HENSYN TIL, AT JEG VAR FORSIGTIG, HVORDAN NOGEN satte KONTI OP PÅ MINE PERSONLIGE DATA, MIN IP-ADRESSE OG ENHED VAR IKKE TILKNYTET TIL DUBLIKATKOTI.
Hello there.
Now I understand the situation much better thank you.
The reason why the initial complaint was closed as unjustified
given the following reason:
"I'm taking over your complaint. I've looked at the
evidence and I'm afraid I won't be able to help you. There are several accounts
opened in your name with your personal information. In each of them, bonuses
were activated. Even if you weren't able to open those accounts due to the
reasons above, someone else who has access to your data clearly did and
therefore broke the rules. Unfortunately, your complaint will be
rejected. "
Well, it makes sense to me. The casino is not responsible for
any fraud you might face by "stolen" identity or personal data. I
fear this remains the same.
But I also see that the request to reopen the complaint has been
submitted. We will review the situation and inform you about the outcome of
this process.
So please, prepare new information and give the complaint
handler some time to reach back to you.
You are welcome to stay in touch here on the forum while the complaint is reopened. Maybe there is still some way to help you out - let's see.
Jeg tænkte på at genskabe en klage, men hvis kasinoet tydeligvis ikke er ansvarlig for de stjålne personlige data. Og ved at bruge dem af en anden person til at oprette konti til mine personlige data, er det nok ikke værd at spilde din tid. Jeg kender ikke historien om konti, men udsatte de kasinoet for sådanne tab? Der er endnu et bevis på, at jeg ikke havde noget at gøre med at oprette konti, og dataene kunne være blevet stjålet, for da jeg blev anholdt, havde jeg et mistet ID-kort. Men efter at være blevet løsladt fra varetægtsfængslingen, har den arresterede persons returdokument en angivelse om tilbagelevering af dette dokument. Det blev fundet efter noget tid. Jeg tror, at så kunne nogen have gemt mine data. Dette er det eneste bevis på min uskyld. Denne sejr var min chance for at ændre noget i mit liv. Jeg var så glad, fordi jeg aldrig vandt noget, og her vendte mit liv igen. Med venlig hilsen
I'm sincerely sorry for the whole experience. Same as you, I also fear there is actually nothing explicitly supporting your side especially, when you lost your ID in the past. 🙁
I belive you were through a lot already but do not let this event put you down. Being on your place, I would immediately ask for a new ID because you suspect a fraud. I know it's not a complex solution and the winnings are kept out of your reach still, I would do anything to prevent the history from repeating itself again.
Stay strong and best of luck to you!
Hej. Ved anholdelsen sagde jeg, at jeg ikke havde noget id-kort i flere dage. I varetægt anede jeg ikke, at jeg ville spille online casino. Jeg vidste heller ikke, at mine personlige data kunne bruges på den måde. risikoen for at tabe penge og i mit eksempel lukke kontoen og forbyde hævningen, Selvom du ikke er skyldig og uvidende, har Casino Vulkan sådanne regler, at du ikke har nogen chance for at bevise, at du er uskyldig, Tak for rådet vedr. fremtiden, men jeg vil ikke risikere det igen med Vulkan
Hey there.
I mean, you never know where else your ID details got misused, I would certainly try to get myself a new ID card. This is bigger than the trouble in the casinos.
I understand your feelings. But I would not say you lost the cause because of the casino's regulations. More likely due to the fact that your details were misused. The way I see it, this was proven already, and I dare to say any other fair casino would do the same. No one else is responsible for your personal details and their "sharing" or losing.
I'm sorry, the local police can investigate the "identity theft" or "misuse of someone else's personal information" but it does not much concern the casino, there is no obligation for that. It's technically up to you to pursue the law, the casino is just a casino.
I would get myself a fresh ID, and also I would go to the police and obtain confirmation of the incident. Just imagine you'll find out lately that someone else misused your ID to buy a gun - take it as an example...
I'm sorry I can't help you further.
Take good care of yourself! 🙏
HEJ. FORSTÅR DU MIG RET? Det id-kort, som jeg har, blev tabt, men blev returneret efter afsoning af straffen. CASINOET SKREVES TIL MIG, AT ANDRE KONTI HAR DE SAMME PERSONLIGE DATA. DET RESULTERER, AT DEN PERSON, DER BOOKTE KONTOEN, IKKE GIVER MIT BEVIS FOR AT VERIFICERE DATA, JEG FORSØGTE AT VERIFICERE MINE PERSONLIGE DATA VED AT TILFØJE OS-BEVISET TÆT PÅ KYC.VULKAN HAR ALDRIG SETT MIT ID-KORT FØR DIG, HVORFOR SKIFT ID-KORTET, DA DE PERSONLIGE DATA FORbliver DE SAMME, MINE DATA ÆNDRES IKKE EFTER UDskiftning af ID. HENDES ARRESTERINGER Og med hensyn til at købe en pistol, så skal du stadig have en personlig underskrift, den samme som i ID-kortet, så nogen bliver nødt til at forfalske det,,,,, Åh,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, UNDERSKRIFTEN AT DU SER PÅ DET FRA DEN JURIDISKE SIDE, OG JEG GIVER DIG FAKTA,,, SOM JEG HAR BEVIS FOR,,, MED ET ORD, FOR ET CASINO, DET ER BARE GÆT, IKKE BEVIS,,,, OK, TAK DU MEGET FOR DEN OMFATTENDE FORKLARING
I feel you're mixing two parts together. My only concern for the last few days was suggesting a new ID card because it was lost for quite some time - at least I figured that out. If this is not the case, well, don't mind this:
There's nothing more to it than warning you because I have personal experience. A few years back I found someone's ID on the street. I contacted several people on Facebook saying "Hey! I probably found your ID card". A few of those people pretended they really lost it, well - they lied, don't ask me why. I have no clue.
Finally, I returned the Id to its rightful owner, and just a month or so after, he messaged me on Facebook, saying "What the hell were you doing with my ID" The man stated he was getting unexpected unpaid deliveries from all around the world, and also in the same time local bank started to be suspicious of his account.
I just want you to be informed and safe.
Jeg oprettede min konto og sendte kyc-bekræftelsen, så de kunne analysere, i dette tilfælde er den konto, jeg har sat til at hæve pengene fra nubank, og da jeg ikke har en e-mail, har jeg lige oprettet den, min konto er på min kones e-mail francyele., og at de kunne bekræfte med banken selv, jeg satte 50 reais, modtager en bonus og får nogle penge, da jeg gik for at lave kyc-verifikationen, bad de om bevis for betalinger, og jeg sendte betalinger, jeg foretog til min svigermor Fabiane og betalinger, jeg foretog til selve kasinoet, og de blokerede min konto og hævdede, at jeg brugte tredjepartsdata og på intet tidspunkt brugte jeg noget, jeg sendte bare ting, de bad om, og min konto er på min kones e-mail, i stedet for at de underrettede og bad om at skifte konto eller oprette en e-mail i mit navn, blokerede de min konto med mine penge der uden selv at give mig besked, jeg havde brug for disse penge, fordi jeg indsatte mine eneste penge der, og jeg klager til dem, der sender. dem fra tredjeparter, og jeg brugte aldrig noget fra nogen, bare min bank, der ikke var i min e-mail, men var i min cpf og alt muligt.
Måske var der flere konti på adressen?
Not sure you'll get any response to the 1-year-old post.
But it is interesting that "I sent payments I made to my mother-in-law Fabiane and payments I made to the casino itself, and they blocked my account claiming that I used third-party data and at no time did I use anything, I just sent things they asked for and my account is in my wife's email" I would say this was quite an avoidable mistake.
Always use only your own personal email, details, and payment options!
Right? 🙂
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