Winbay Casino – generel debat

Hvis du vil diskutere noget i relation til Winbay Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg vil lukke min Winbay-konto, og de svarer aldrig på mine e-mails. Jeg vil gerne indgive en klage. Jeg har prøvet i flere måneder.

May I ask what reason you wrote for closing the account, though?

Is it by any chance due to the gambling issues?

Actually, only in this case could we help you out, because if the reason is just that you don't want to play there anymore, unfortunately there's not much to do from the other side.

You actually could try to ask someone to set up a new password there that you won't know so you will lose the access to the account there if you don't want to play, you know.

Do you have any remaining money in your account there?

I have gambling problems and I’m losing my money I want to shut down the account immediately and yes I’ve tried before to put a different password and this fix nothing it’s my right to close it and I can’t so can you do this for me?

So in this case our complaint team could help and try to get in touch with the casino. We believe that when a gambling problem is the reason, the casino should close the account immediately.

It always has to be written clearly in the request, though, so they know about it.

So, have you stated it in your request to close the account clearly?

Here is the link where you can file a complaint, and our team will try to help, for sure.

Linket virker ikke, det giver mig en hvid side.

Can you kindly try the link in a different browser free of caches, cookies, and history? Alternatively, use a different device or internet connection too, please.

I made a complain finally please help me and close my account

Great that you managed to submit it.

Our complaint team will do everything possible to help you out. Please follow up on the complaint now.

Har nogen en mening om WinBay? Er det pålideligt? Har du formået at hæve penge?

I have moved your post to its official thread, and you can read more about the casino just by clicking on its name in green above.

Do you experience any issues there yourself?

Jeg anmodede om en udbetaling, og de fortalte mig, at det højst ville tage 72 timer, men der er gået 6 dage, og jeg kan stadig ikke hæve mine penge. De e-mails, de sendte mig, gav mig bare problemer, men tilbød ikke en løsning.

Okay, and what do those emails tell you, please? It happens from time to time that casinos unfortunately don't meet the deadline for various reasons, but they definitely shouldn't give it to players if it can happen. 

Did you have to go through a certification? Did you play with the bonus or not?🙂

Winbay Casino beholder de penge, folk vinder. Jeg har 3 udbetalinger i gang siden 02/06, og de udbetaler ikke. Chatten og kundesupporten giver kun vage svar. Spil ikke på dette casino, for du får ikke dine penge. Virkelig dårligt!

Hi, I see you’re waiting for your money. Six days isn’t that bad so far, but I’d start paying closer attention. The important thing is: what exactly is the casino telling you about why you haven’t received your withdrawal yet?

I’d also like to add that we give casinos 14 days to pay out players, and if that doesn’t happen, we try to help if you’re interested.

One more question: have you been verified, or was that not necessary?

Jeg har ventet siden den 2. maj. Jeg bad om i alt 1500. Den første anmodning var den 02/05. Jeg vandt i alt 27500€. Jeg havde allerede fået udbetalt præmier før, så min konto blev verificeret. De har ikke bedt mig om yderligere dokumenter indtil videre. Jeg har allerede kontaktet chatten og kundesupporten, og de giver mig kun vage svar, "at situationen er under analyse", og når jeg spørger, hvad de analyserer, svarer de, at når processen er afsluttet, vil jeg modtage en e-mail.

Jeg har brug for hjælp. Hvad skal jeg gøre?

It seems to me that the casino might be conducting an investigation since you won a fairly large amount of money.

I would probably submit a complaint with us and wait for the casino to give you a response. Our team would ask you a few questions in the meantime, and once we have all the necessary information, we would contact the casino if you haven’t managed to get a response from them.

Godmorgen,

Jeg har allerede indgivet en klage gennem jer, men jeg har ikke hørt fra jer endnu.

Tak for din tid!

Hello, can you double-check the complaint, please? I could not find any request submitted under this profile. Hence, no one has contacted you back, I reckon.

Thanks in advance

Jeg har allerede indgivet en anden klage. Jeg tror ikke, at den anden blev optaget. Tak for din hjælp.