Winhero Casino – generel debat

Hvis du vil diskutere noget i relation til Winhero Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, kan nogen venligst bede Natalia om at genåbne min klage?

Jeg har ventet på en betaling fra casinoet i tre måneder nu, og den bliver simpelthen ikke behandlet! Jeg har forklaret alt og videresendt alle e-mails, men der sker absolut ingenting.

I'm asking the same question here that I asked in the previous thread. It's basically the same case regarding self-exclusion. 

Nej, det er netop pointen. Selvudelukkelsen var en separat sag. Det har jeg allerede løst med casinoet.

Dette handler udelukkende om at sende en betaling, som casinoet hævder ikke har været i stand til at behandle i 3 måneder 'på grund af tekniske problemer'.

Jeg tilføjede kun informationen om selvudelukkelse. Pointen er, at casinoet ikke har sendt mine penge i tre måneder, men det er åbenbart ikke forstået.

Then file a complaint and focus on the withdrawal that you haven't received for three months. You don't need to mention self-exclusion if you say it's been resolved.

Again, it's clear from the summary that you should have received the money mainly because of that.

So file a complaint again or request a reopen.

Det har jeg allerede. Jeg nævnte kun betalingen. Klagen blev afvist med den begrundelse, at den vedrører den samme sag.

Derfor ved jeg ikke, hvad jeg skal gøre nu... Jeg har simpelthen brug for hjælp.

All right, I will ask the resolver who handled it and let you know when I have something relevant.

Tak skal du have!! 🙂

Så hvad er det så?

I'm afraid I don't have good news here either. If you requested a reopen, you should already have an explanation, but even this case will not be reopened. Natalia said she explained everything to you repeatedly. 😕

Hvad????

Nej, Natalia forstår det bare ikke!!! DET HANDLER KUN OM EN UDESTÅENDE BETALING, DER ER 3 MÅNEDER SIDEN!!!!!!!!

Det har absolut intet at gøre med min anden klage!!!

Jeg er målløs. Jeg ved slet ikke, hvad jeg skal sige længere, eller hvad Casino Guru overhovedet står for længere. Alt dette er fuldstændig skammeligt og en skændsel.

I said everything you mentioned and got this response. So I'm just telling you what I know. There was nothing more I could do on my part.

However, to be precise, she didn't connect it with any other complaints. She focused purely on this case. 

I don't have much more to tell you, I'm afraid.

Må jeg venligst åbne en ny sag, der KUN omhandler den manglende betaling, og du fortæller hende, at det ikke har noget at gøre med selvudelukkelse?

Betalingen har været udestående i 3 måneder, og min konto er lukket:

I tried, because theoretically you can try, but I have a feeling it will be rejected anyway, because you allegedly said: it's a refund for money lost due to failed SE. So if they decide that it's related to the same situation, it will be rejected again. 

Nej, det handler simpelthen om en betaling, som casinoet ikke har sendt endnu.

As I said, you can try it, I tried to find out everything I could. I got the answer as I described to you.

So try it and see. 

Don't have much more to say about this.

Men du er den eneste, der svarer mig. Burde din rolle ikke være at mægle? Især fordi det gentagne gange sker, at en klage ignoreres på trods af klare beviser.

Det forekommer mig mere og mere, at fokus her er på at hjælpe casinoerne og ikke spillerne.

Once again, I'll try one last time. I did everything in my power and inquired about your case.

I shared with you the response I received.

I don't make any decisions regarding complaints. Whether my colleagues accept it is up to them, of course, taking into account the evidence and the nature of the situation. 

Hi I am expecting payment of 1100 euros. I am scared as I see many issues with payments from this casino. The one with 121 and 125 was cancelled so 2 withdrawals pending (1000 euros and 100 euros).

Hello,

Do you know why your withdrawals were cancelled? I understand you are worried, but without more details, I'd say there are still plenty of reassuring explanations. Can you please help me with more details, perhaps?