Winhero Casino – generel debat (side 2)

I cancelled these I am waiting for payment on the others.

Oh, so you cancelled those by yourself. I understand.

Did you experience any withdrawals from this casino before? How long did it take to get?

I’m looking for people who have gone through a similar verification process with WinHero.

My additional verification started on 24 June, even though my account had already been verified before and I had previously received withdrawals.

Since then I have fully cooperated with every request. My main concern is that the verification team barely responds to my emails. Despite submitting every requested document, I still haven’t received any meaningful update on my verification or my pending withdrawals.

Has anyone experienced something similar with WinHero?

How long did your verification take?

Did you eventually get paid?

Did the verification team respond after submitting a notarized ID?

Any experiences would be greatly appreciated. Thank you.

Hi.

The most important thing is to understand why this is happening and why you have not received any response regarding your documents for over a week.

Can I ask what documents the casino requested as part of this additional verification process?

I would also like to mention that we generally give casinos up to 14 days to verify a player or complete an additional verification. So, if nothing happens, the casino does not respond, and you do not receive any meaningful updates, our team may be able to step in and try to help you.

That said, if you have already been verified in the past and have successfully received withdrawals before, it is possible that the casino simply needs more time to review your documents. Hopefully, once they finish checking them, your verification will be completed and everything will be back to normal.

I think that is the more likely scenario, but I do not want to promise that it will definitely happen. We will just have to wait and see how things develop.

Hi,

Thank you for your reply.

My additional verification started on 24 June 2026, even though my account had already been verified in the past and I had successfully received withdrawals before.

Since then, the casino has requested the following documents:

A copy of my identity document.

A handwritten note.

A video verification.

A payslip (source of funds).

A notarized copy of my identity document.

I have provided every requested document. The notarized copy was submitted on 6 July 2026.

My concern is not only the time it takes, but mainly the complete lack of communication from the verification team. They have not replied to my emails or answered my questions, despite me fully cooperating with every request.

My account had already been verified in the past, and I had previously received successful withdrawals, which is why this extensive verification process came as a surprise.

I understand that additional verification may be necessary, and I am willing to cooperate. However, I would appreciate your assistance if the casino continues not to respond or if the verification is not completed after your 14-day period.

Thank you for your help.

Hi and thanks for such a well-written overview. I think you did everything you could to pass this verification, and for quite some time the casino has been responsible for the next step. I just noticed that you actually have a complaint against this specific casino more than 4 times, and the last problem consisted of winnings of 7000 EUR and was 19 hours ago marked as resolved by you.

In my opinion, the matter has not been resolved since I also see an unsuccessful complaint request, including the same disputed amount, starting with info that this is an update regarding the situation.

I would strongly recommend not closing complaints unless you have the money. Now it makes sense to request the reopening of the complaint you closed on your own. Or has the verification and the associated money been resolved during the night, maybe?

I found that quite unlikely, but please let me know. The problem I found in the system is that you keep requesting new complaints about the same situation and then close them as resolved, even though the matter remains open. Mediators cannot help you this way, I'm afraid.

So, if you perhaps need help navigating through the complaint process, we can look at details together. That said, it's really important to reopen the last closed case, cooperate when the time comes, and keep it open until the withdrawal has been resolved. 🙏

Hi,

Thank you for your explanation.

You are absolutely right. I accidentally marked the complaint as resolved even though my verification is still ongoing and my withdrawals are still pending.

I will reopen the complaint and keep this single case open until the matter has been fully resolved.

Thank you for your help.

You are welcome. I will be here if you come across any complications with the reopening of the complaint itself. Ok?

The process can be overwhelming, and one can easily lose track, but that's ok. If you struggle, always respond to me on the forum, and we will find the way through together.

If only the casino would focus on the resolution; we would really appreciate that. 🙂